Cloud communications is expected to witness a substantial growth over the next five years, as businesses are switching from legacy PBX solutions to cloud communications and opting for a pay-as-you-go model to optimise expenses and avoiding upfront investments. Against this backdrop, the cloud communications market size is anticipated to grow at a compound annual growth… Read more »
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Infinity Group, a Microsoft-focused cloud services, security and business applications partner in the UK, has acquired RedkiteCRM, one of the few Microsoft-focused Housing Management System providers serving the social housing sector. RedkiteCRM provides deep industry expertise and dedicated IP catering to the unique challenges faced by housing associations managing tenant communications and operations. In a… Read more »
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Kyndryl, an IT infrastructure services provider, has unveiled the findings of its inaugural global survey and analysis of the current and future state of mainframe modernisation for businesses. The survey among 500 business and IT leaders finds that most organisations are taking a hybrid approach to mainframe modernisation and collectively achieve $12.5B in cost savings. In today´s competitive and fast-changing business environment, enterprises are looking… Read more »
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Kyndryl, an IT infrastructure services provider, has partnered with HMRC through to end of September 2024. Drawing on Kyndryl’s position in managed services, the deal will see Kyndryl continue to manage a proportion of HMRC’s (His Majesty’s Revenue and Customs) mainframe services while Kyndryl Consult will undertake discovery work to prepare for cloud migration and… Read more »
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An intelligent monitoring system has been successfully introduced by Scottish Water across rural locations in the Highlands and Islands, using Internet of Things (IoT) technology to gather essential data that helps keep the water network in Scotland safe. Using a device developed by CENSIS for M2M Cloud – Scotland’s innovation centre for sensing, imaging, and… Read more »
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InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace. To deliver effective, efficient service to customers and meet service level agreements public sector organisations need to have… Read more »
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PwC has recently released findings from its annual survey, The Local State We’re In, which assesses the challenges facing local government and their responses to them, as well as looking at public opinion on the organizations capabilities.
Here, we’ve pulled out four of the lessons we learnt from the report:
Data Analytics is top of the agenda for CEOs and Local Government Leaders
A healthy 91% of the Chief Execs surveyed confirmed Data Analytics was an area which they were well equipped. This in fact was the most popular answer for this specific question, as other areas such as business intelligence (59%), supply chain management (55%) and information governance & records management (40%) fared less so.
While it is encouraging the leaders are confident in their team’s ability to perform in the data analytics world, the research also stated local government’s use of structured and unstructured data varies quite considerably. 71% of the Chief Execs agreed they were using structured data (e.g. information in government controlled databases), whereas this number drops to 33% when unstructured data (e.g. social media and data generated through search engines) is the focal point of the question.
As the consumer continues its drive towards digital and the connected world, the level of insight which can be derived through unstructured data, social media in particular, will continue to increase. Back in 1998 Merrill Lynch said 80-90% of all potentially usable business information may originate in unstructured form. This rule of thumb is not based on primary or any quantitative research, but is still accepted by some in the industry. Even if this number has dropped, there is a vast amount of information and insight which is being missed by the local government.
But data driven decision making isn’t
Throughout the industry, data driven decision making has been seen as one of the hottest growing trends, and also as the prelude to the introduction of artificial intelligence.
Despite the media attention such ideas are receiving, it would appear these trends are not translating through to local government. Only 41% of the respondents said their organization is using data analytics to inform decision making and strategy. It would appear local government is quite effective (or at least confident) at managing data, but not so much at using it for insight.
Public is not confident in local government’s ability to embrace digital
Although leadership within the local authorities themselves are happy with the manner in which their organization has embraced digital, this confidence is not reflected by the general public.
76% of Chief Execs who participated in the research are confident in their own digital strategies, however only 23% of the general public are confident in the council’s ability to manage the transition through to digital. This is down from 28% in the same survey during 2015 and 29% in 2014. The findings could demonstrate the rigidity of government bodies, especially at a local level, as it would appear the evolution of emerging technologies is outstripping local government’s ability to incorporate these new ideas and tools.
There is also quite a significant difference in how the public and the Chief Execs view cyber security. While only 17% of the Chief Execs believe their organization is at risk from cyber threats, 70% of the general public are not confident local government will be able to manage and share their personal information appropriately. 2016 has already seen a number of high profile data breaches which could have an impact on the opinions of the general public. If tech savvy enterprise organizations such as TalkTalk cannot defend themselves, it may be perceived that public sector organizations are less likely to do so.
However, local government does have the backing from the public to invest in digital
The general public would not appear to currently have great confidence in the local government’s current ability to embrace the digital age however they have seemingly given their blessing for the local government to continue investments.
39% of the general public who completed the survey highlighted their preference for engagement with local government would be through a digital platform, as opposed to the 24% who would prefer the telephone and 28% who would rather engage in person. Unfortunately, while digital is the most popular option for engaging, only 37% were satisfied with the current digital access to local government, down from 38% in last year’s research.
Salesforce has launched Government Cloud Lightning platform, a new offering to which enables US government agencies to connect with citizens and stakeholders anywhere and on any device.
The new product offering is built on the assumption that government agencies are burdened with legacy systems which limit the opportunities to communicate and operate effectively. The team claim the Cloud Lightning platform will enable government agencies to transform their operations to a more modern, mobile and responsive proposition.
In a report published last year, the Government Accountability Office claims $58 billion of their $79 billion IT budget in 2015 maintaining legacy systems, as opposed to investigating and implementing next-generation IT offerings to improve operations. Saleforce has seemingly built its proposition on the idea government agencies are in the process of a transformation to create a more digitally enabled ecosystem.
“Private sector innovation has changed the way citizens expect to interact with their governments, so providing our customers with modern and secure tools is paramount to increasing citizen satisfaction and engagement,” said Vivek Kundra, EVP at Salesforce. “The launch of Government Cloud Lightning, along with extended compliance standards and enhancements, will empower agencies, the aerospace and defense market, and government contractors to digitally transform and connect with citizens in new ways.”
The new offering is built on three key features; The Lightening Experience, the Lightening Platform and the Lightening Ecosystem. From an experience perspective, Salesforce claim the new product will offer users the opportunity to streamline how they communicate and collaborate, as well as create a personalized experience that is consistent across products and devices. The Lightening Platform will help users build apps for desktops and mobile devices, and the final feature will link agencies to Salesforce’s partner ecosystem.
“The Government Cloud Lightning ecosystem is a highly anticipated leap forward for the apps that our federal teams are building on Salesforce,” said Rusty Pickens, Senior Advisor for Digital Platforms at the US Department of State. “Government Cloud Lightning provides us with a modern and clean interface that allows us to build an item once and trust that it will work on any device. Even more importantly, it empowers our diplomats all over the world to access their CRM data right wherever they are, from a mobile device that has all the power of a typical government computer.”
IBM claims the acquisition of Optevia will improve its position as a SaaS and digital consultant in the lucrative market. Optevia has a track record of working with UK Emergency Services, Central Government, Local Government and Social Enterprises, including the Ministry of Justice’s National Taxing Team’s rollout of Dynamics CRM.
“By acquiring Optevia, IBM will be able to provide Public Sector clients and prospects with a range of unique, industry focused Microsoft Dynamics CRM based solutions,” said Joanna Davinson, IBM’s European Public Sector Leader. “This strategic acquisition will help strengthen IBM as a SaaS provider and Global Software Integrator.”
In Gartner’s CRM Forecast Overview, published last summer, the global CRM market was valued in the region of $23 billion, with around 50% of the market accounted for by the top 5 services providers. SaaS continued to demonstrate strong demand, with almost 47% of the revenue attributed to the service. According to Gartner,Salesforce.com is the market leader, with IBM claiming 4% of the CRM segment.
While IBM already has an established position in the public sector market, the company has 98 current offerings on G-Cloud, the acquisition of Optevia signals its intentions of increasing its share of the public sector CRM segment.
Alongside IBM, other players have been bolstering their position in the wider CRM market. Last year, Accenture acquired Tquila and Cloud Sherpas, both of which are Salesforce partners on G-Cloud. The acquisitions more than doubled the number of Accenture’s Salesforce consultants in the UK.
“We have seen significant growth in SaaS as more companies adopt the cloud and digital strategies to collaborate better, drive greater operational efficiencies and accelerate the development of new products and services,” said Emma McGuigan, UK and Ireland MD at Accenture Technology. “One key factor for our continued success in delivering Salesforce solutions depends on having the right skilled professionals to meet the growing demand. With Tquila on board we have the critical mass to more proactively target big opportunities both in the UK and Europe, which will extend our position in the region.”
Despite Salesforce.com’s current market-leading position there have been a number of calls-to-arms by competitors looking to challenge the CRM giant. Alongside IBM’s announcement, Oracle has hinted at its intention to take on Salesforce.com. On Oracle’s earnings call this week, CTO Larry Ellison highlighted the company’s positioning “should make it easy for Oracle to pass Salesforce.com and become the largest SaaS and PaaS cloud company in the world.”
Central government could save up to £10 billion per annum through a reformed e-procurement platform, placing a greater emphasis on administrative efficiencies and market competition, according to a new report.
With the use of e-procurement models championed by the likes of South Korea and Estonia, The Reform, a public-service think-tank, claims that savings of 25% could be made to the present $40 billion procurement bill. Even if e-procurement growth continued on trend, UK government would be set to save in the region of £550 million annually.
Whilst there is a large level of scrutiny placed on the government spending, significant steps have been made since 2010. The government now procures more than 25% of its services from small and medium-sized businesses, and since 2015, has relied upon G-Cloud for the procurement of cloud services.
G-Cloud as a platform has lowered barriers to entry, allowing more firms to compete for government business, and saving in the region of 20-50% when compared to legacy contracts. Building on this success, the implementation of the Crown Marketplace platform will enable government to move e-procurement models to new departments beyond IT services.
While it is still early days within the UK, other countries have demonstrated the wide benefits of e-procurement. Estonia currently attributes roughly 50% of its expenditure through e-procurement platforms, saving an estimated 30-40% on the cost of administrating procurement.
The Reform has recommended a consolidated platform for all government procurement activities:
“The Crown Marketplace should be a single portal for the e-procurement of goods and services. This should be accompanied by an integrated payment function,” said the report. “The framework to purchase commodities must be recompleted regularly to ensure maximum competition.”
While the immediate benefits demonstrate a reduction in expenditure, the move away from the current process will allow government employees to create value-for-money propositions, as opposed to drowning in administrative tasks.
Though the report and supporting statistics demonstrates a positive outlook for government spend, the potential of e-procurement can only be achieved if trends accelerate. The report highlights “If e-procurement continues to expand at the rate of G-Cloud growth in 2015, total government e-procurement spend could reach £3 billion by 2020”
Current e-procurement adoption levels would see UK central government save in the region of £1.8 billion and £4.5 billion depending on the level of pro-rata savings, though emulating the example of South Korea or Estonia would see the UK save in excess of £10 billion.