Outages are typically expensive for your business, not to mention a headache for your team. Improving your processes and tools for responding to critical incidents can generate a lot of business value. However, you may be wondering how to prioritize projects and investments, or you may be asked by business stakeholders to justify the costs of new initiatives. Return on Investment (ROI) is one way to do that, but it can be difficult to determine. While the answer is unique to each company, we’ll share a few different approaches to calculating your incident management ROI.