Category Archives: AI

Accenture, AI, Artificial intelligence, Digital Transformation, IPsoft, News & Analysis

Accenture and IPsoft team up to launch AI initiative

May 16, 2016 Jamie Davies

Accenture has expanded its partnership with IPsoft to accelerate the adoption and implementation of artificial intelligence technologies.

As part of the relationship the team will launch the Accenture Amelia Practice, a new consulting arm for Accenture which will develop go-to-market strategies using the IPsoft’s product offering to build virtual agent technology for customers. In the first instance, the team will target the banking, insurance and travel industries.

“Artificial intelligence is maturing rapidly and offers great potential to reshape the way that organisations conduct business and interact with their customers and employees,” said Paul Daugherty, Accenture’s CTO “At the same time, executives are overwhelmed by the plethora of technologies and many products that are advertising AI or Cognitive capabilities.”

“With our new Accenture Amelia practice, we are taking an important step forward in advancing the business potential of artificial intelligence by combining IPsoft’s world-class virtual agent platform with Accenture’s broad technology capabilities and industry experience to help clients transform their business and operations.”

The extended partnership will focus on creating practical implementations for AI within the current business world, using automation at scale to increase organizational efficiencies. The IPsoft team have implemented the same concept with a number of customers including programs to answer invoicing queries from suppliers and front-line customer service bots.

Artificial intelligence is seemingly one of a number of new areas being prioritized by the Accenture team, as industry continues trends towards a more digitally enabled ecosystem. Recent research from highlighted the digital economy accounted for roughly 22% of the world’s total economy, with this figure predicted to rise to 25% by 2015. This figure was as low as 15% in 2005. The same research also predicts growth of new technology will continue on an upward scale, as 28% of the respondents believe the pace of change will increase “at an unprecedented rate”.

While Accenture’s business has predominantly been focused around traditional IT to date, the team’s future business will shift slightly towards disruptive technologies, building on its new business mantra ‘Every Business is a Digital Business’. AI is one of those prioritized disruptions, as it described artificial intelligence and intelligent automation as the “essential new co-worker for the digital age”.

It would appear Accenture are betting heavy on these new technologies as it claims 70% of executives are making significantly more investments in artificial intelligence technologies than they did in 2013, and 55% state that they plan on using machine learning and embedded AI solutions (like Amelia) extensively.

AI, Alibaba, Artificial intelligence, Database, News & Analysis, Public Cloud, SB Cloud, Softbank

Alibaba and Softbank launch SB Cloud for Japanese market

May 13, 2016 Jamie Davies

Alibaba and Softbank have announced the establishment of SB Cloud Corporation, a new joint venture to offer cloud computing services in Japan.

The demand for public cloud in Japan and surrounding countries has been growing in recent years, with Japan leading the way as the most advanced nation. A report from Gartner last year estimated the total public cloud services spending in the mature APJ region will rise to $11.5 billion by 2018. Alibaba has targeted the region to grow its already healthy cloud business unit.

“I’ve really enjoyed working with the Alibaba Cloud team on the joint venture over the past few months,” said Eric Gan, the new CEO of SB Cloud and EVP of SoftBank. “During the business planning discussions, I quickly felt that we were all working very much as one team with one goal. I believe the JV team can develop the most advanced cloud platform for Japanese customers, as well as for multinational customers who want to use the resources we have available in Japan.”

SB Cloud will enable Alibaba to increase its presence in the market, where it already offers services to SoftBank’s business customer base in Japan, which primarily comprises of global organizations. SB Cloud will open a new data centre in the country, where it will now serve customers outside of established SoftBank customer base, offering data storage and processing services, enterprise-level middleware as well as cloud security services.

A recent report from the US Department of Commerce highlighted the Japanese market is one of the most competitive worldwide, though five of the six major vendors are American, Amazon Web Services, Google, IBM, Microsoft and Salesforce. Domestic companies, such as Fujitsu, have announced aggressive expansion plans. Fujitsu claims to be to investing $2 billion between 2014 and 2017 to capture an increased market share in cloud computing, primarily focused on the growing IoT sub-sector.

While Alibaba’s traditional business has been in the Chinese market, the company has been making efforts over the last 12-18 months to diversify its outreach. Last year, the company launched a new data centre in Singapore, as well as in Silicon Valley. It also launched what it claims is China’s first cloud AI platform last August, DT PAI. The purpose-built algorithms and machine learning technologies are designed to help users generate predictive intelligence insights, claiming the service features “drag and drop” capabilities that let users easily connect different services and set parameters, seemingly following IBM’s lead in designing a more accessible offering for the industry.

AI, Artificial intelligence, Big Data, HP, HPE, IoT, News & Analysis

New HP Tech Venture Group may lead to HPE overlap

May 11, 2016 Jamie Davies

HP has announced the launch of HP Tech Ventures, the new corporate venture arm of the business, which will invest in IoT and artificial intelligence start-ups that could end up competing with HPE.

The team will aim to develop partnership and identify potential acquisitions within the new era of disruptive technologies. HP Tech Ventures, which will be based out of offices in Palo Alto and Tel Aviv, will be led by Chief Disrupter, Andrew Bolwell targeting new technologies in 3D transformation, immersive computing, hyper-mobility, Internet of Things, artificial intelligence, and smart machines in the first instance.

Following the split of Hewlett-Packard into two separate organizations, HP took the PC and printer assets, while HPE is now focused on enterprise-orientated technologies. Over the last several months, HPE has made numerous product launches and investments in cloud, machine-learning and IoT technologies, and HP Tech Ventures targeted technologies (IoT, AI, smart machines etc.) could potentially make the once combined companies, competitors. HPE also has its own venture arm, where it has invested in various cloud, big data and security start-ups.

“The next technology revolution is shifting towards strategic markets that speak to HP’s strengths,” said Shane Wall, HP Chief Technology Officer and head of HP Labs. “With our global brand and broad reach into consumer and commercial markets worldwide, HP can help start-ups bring product to market, build their business and scale in the global marketplace as they grow.”

The company has claimed it will be able to offer rapid scale to innovative start-ups, through its technology network, as well as its channel and distribution partners. The launch would appear to be one of HP’s strategies to counter the negative impact which declining PC sales is having on its traditional business, entering into new markets through potential acquisitions as opposed to organic growth.

AI, Artificial intelligence, BlueMix, cognitive computing, IBM, News & Analysis, SK C&C, Watson

IBM teams up with SK C&C to teach Watson learns Korean

May 9, 2016 Jamie Davies

SK C&C has continued Korea’s efforts to increase the usage and adoption of cloud computing within the region, announcing a new strategic alliance with IBM focused on the Watson cognitive computing platform.

As part of the agreement, IBM will train Watson to understand and comprehend Korean, and South Korea-based developers will create a number of localized API’s and services to increase adoption rates of such advanced cloud computing technologies in the region. Korean will be Watson’s eighth language, lining up with English, French, Italian, Spanish, Brazilian Portuguese, Japanese, and Arabic.

“Watson remains at the forefront of cognitive computing: advanced systems that learn at scale, understand with meaning, reason with purpose and interact with humans in natural ways,” said David Kenny, GM for IBM Watson. “The South Korean marketplace is moving quickly to embrace the disruptive opportunities from next generation technology.

“Our strategic alliance with SK Holdings C&C will put cognitive services in the hands of more businesses and developers, allowing them to apply Watson within their organizations to help transform entire industries and professions.”

Korea has been making positive strides in recent months to increase the adoption rate of cloud computing within the country, announcing a number of initiatives in March. Adoption rates are reported to be as low as 6.4% within the country currently, which could be perceived as low considering the number of tech companies which has grown out of Korea, though the government is planning to increase this to 13% over the next twelve months. Over the same period, the government also plans to increase the number of Korean cloud companies from 353 to 500.

While this announcement focused on cloud computing as a broader technology set, the government also announced plans to invest 100 billion won (approximately $87.2 million) to foster the development of supercomputers. The Ministry of Science, ICT, and Future Planning said it would invest 10 billion won annually for the next 10 years to boost the growth of artificial intelligence, big data, the Internet-of-Things technologies and other emerging industries through supercomputers. The ambition is to create a supercomputer with a data-processing speed of 1 petaflop (PF) in five years, eventually reaching 30 PF by 2025.

As part of the partnership between IBM and SK C&C, the telco will run Watson and Bluemix from its Pangyo Cloud Centre, to foster the growth of cognitive computing and artificial intelligence. More specifically SK C&C is hoping the introduction of the technologies will improve mobile device experience, as well as consumers’ call centre interactions. SK C&C will also become IBM’s preferred distributor for cognitive solutions in South Korea.

“This alliance highlights SK’s dedication to growing our artificial intelligence-based data services business, strengthening our Ai leadership position, as well as spurring innovation and Ai adoption across Korea,” said Park Jung-ho, CEO of SK Holdings C&C.

The partnership between IBM and SK C&C is one of a number of examples of IBM’s efforts to broaden the appeal to the international audience. SK C&C will assist in developing Watson’s advanced conversational capabilities in Korean, in the same way SoftBank is aiding for Japanese, Mubadala for Arabic and GBM in South America. Each of these companies, including SK C&C, are developing local communities of developers to build, explore and create new applications in their native languages. Korean language Watson services are expected to become available early next year.

AI, Facebook, News & Analysis, User experience

Facebook outlines user experience objectives for AI

April 28, 2016 Jamie Davies

Facebook has outlined its ambitions for artificial intelligence and machine learning capabilities to enhance user experience.

The recent introduction of bots through the Facebook platform is one of first steps on the journey to artificial intelligence, which the team believe can evolve into an AI platform which can learn and automate specific activities. The Facebook team ultimately want to build computer services that have better perception than people, whether this is predicting what content would be relevant to a user or products would be of interest, which it believes is possible within the next 5-10 years.

“We’re focused not on what Facebook is, but on what it can be and on what it needs to be, and that means doing bold things,” said Facebook Founder Mark Zuckerberg. “A lot of what we’re building today in areas like connectivity, artificial intelligence, and virtual and augmented reality may not pay off for years, but they’re important to our mission of connecting the world. And I’m committed to seeing this mission through and to leading Facebook there over the long term.”

While true artificial intelligence could be perceived as a long-term ambition of the tech industry, Facebook has incorporated various AI and machine learning capabilities into its services over recent months. The Moments app is using face recognition to help users share pictures with friends, while also using AI to drive relevant content through a user’s news feed and filter spam. One of the more advanced applications of the technology is helping blind people comprehend what is in a photo by reading explanations of them aloud.

In terms of long-term ambitions for AI and machine learning capabilities will be to enhance the user experience and continue to drive more relevant content through their Facebook accounts. The team believe the future of AI will be able to understand the content of articles or videos in a more complex manner, linking the specific content with a user’s defined interests and previous use of the platform.

Currently, AI can potentially list what content is within an article, picture or video, but it doesn’t fundamentally understand what this content is, and thus cannot draw conclusions as to which users it would be relevant for. This intuition and perception would appear to be the next step in Facebook’s AI journey.

“One obvious thing I think over time is if you just look at the way that we rank News Feed, today we use some basic signals like who you’re friends with and what pages you like as some of the most important things for figuring out what – out of all of the millions and millions of pieces of content that are on Facebook, what we’re going to show and what are going to be the most interesting things to you,” said Zuckerberg.

“That’s because today our systems can’t actually understand what the content means. We don’t actually look at the photo and deeply understand what’s in it or look at the videos and understand what’s in it or read the links that people share and understand what’s in them, but in the future we’ll be able to, I think in a five or 10-year period.”

From a financial perspective, revenues for the quarter grew by 52% year on year to $5.4 billion, and advertising revenue grew by 57% to $5.2 billion. Mobile advertising revenue reached $4.2 billion, up 75% year over year, and is now approximately 82% of total advertising revenues for the business. The company now claims to have 3 million active advertisers on Facebook and over 200,000 on Instagram.

AI, Google, News & Analysis

Google backs AI over VR

April 22, 2016 Jamie Davies

Google CEO Sundar Pichai has backed growth of artificial intelligence over virtual reality as the next era of computing.

Speaking on the company’s earnings call, where Google reported year-on-year revenue growth of 23% to $20.3 billion for Q1, Pichai highlighted investments in machine learning projects and artificial intelligence will continue, though the team is not discounting virtual reality completely.

“And overall, I do think in the long run, I think we will evolve in computing from a mobile first to an AI first world,” said Pichai. “And I do think we are at the forefront of development. So we don’t view it as adapting to it as much as pushing hard and getting there. And so that’s the core of what we do, and we’ll continue to do that.”

While the company has been making progress in the world of AI in recent months, Google launched its Cloud Machine Learning product last month, it has seemingly been playing catch up with the likes of Watson and AWS whose offerings have been in the public eye for a substantially longer period of time. Although it could be seen to be playing catch-up, Pichai believes increased investments and prioritization of AI could be the market differentiator for Google.

“We do think we are competent across a range of work flows,” said Pichai. “And areas where we view we will be uniquely capable over time is, because of our machine learning capabilities, helping enterprises really understand their data, understand how best they can do what their core competency is and really revolutionize around that. It’s early days and it’s a long-term investment. But bringing our machine learning APIs over time through cloud to our enterprise customers is going be a huge source of differentiation for us.”

The company has in recent months been aggressively building its position in the public cloud market, and from what Pichai has said on the earnings call, it would appear this charge will continue. Pichai claims Google has been doing cloud, internally at least, since its inception, though the company has now matured its processes to ensure it is able to serve customers in an effective manner. Pichai also believes the acceptance of AI in enterprise, and the introduction of Diane Greene, positions Google in a bold stance to improve its share of the cloud computing segment.

“Last December, we have unified our cloud businesses under one leader (Diane Greene), so we can innovate faster and better serve our customers,” said Pichai. “This decision is already paying off. Enterprises are starting to see the power of combining Google Cloud Platform with our suite of business applications, all of which are infused with our machine learning services.”

AI, Artificial intelligence, Facebook, Mark Zuckerberg, News & Analysis

AI forms backbone of Facebook’s 10 year plan

April 14, 2016 Jamie Davies

Facebook founder Mark Zuckerberg

Facebook has seemingly positioned artificial intelligence as one of the catalysts for innovation for the company over the next 10 years.

Outlining its technology roadmap for the next 10 years, the company highlighted artificial intelligence, as well as virtual and augmented reality, as technologies to drive new features and user experience. New features highlighted include translation, photo image searches, ‘talking pictures’ and real-time video classification.

“Artificial Intelligence will power all kinds of different services with better than human level perception and we’ll see the emergence of the next major computing platform in virtual and augmented reality,” said Facebook founder Mark Zuckerberg during his opening keynote at F8. “These are all elements of our 10 year roadmap to connect the world and each of these elements is in service of our mission. It’s about bringing people together, that’s what we do here.”

The company has been making efforts in recent months to bolster its position in the artificial intelligence space. Recently, the company announced a string of new hires for its artificial intelligence research team, including a number of acquisitions from Microsoft’s R&D team, another company who have been making strides to perfect AI. The new staff members bring experience to the team in the fields of causal inference in learning systems, computer vision, cost-sensitive learning, speech recognition and syntactic parsing with approximate inference.

Joaquin Quiñonero Candela, Director of Applied Machine Learning at Facebook

On the company blog, Joaquin Quiñonero Candela, Director of Applied Machine Learning at Facebook outlined a number of use cases which are a reality today. “We built an AI backbone that powers much of the Facebook experience and is used actively by more than 25 percent of all engineers across the company. Powered by a massive 40 PFLOPS GPU cluster that teams are using to train really large models with billions of parameters on huge data sets of trillions of examples, teams across the company ae running 50x more AI experiments per day than a year ago, which means that research is going into production faster than ever.”

The company has already applied an AI-based automatic translation system, claiming that an off-the-shelf translation program would not be adequate as they trained on a general corpus like appliance manuals. As language on Facebook is far more colloquial, the systems would not be effective. The company claims that its AI capabilities have the ability to learn and recognize new expressions, regional differences and the various uses of emojis.

In terms of pictures, Facebook claim its AI can understand the content of the image at a pixel level to make classification and searching of image simpler. “This is called image segmentation, and it allows us to recognize individual objects in the image as well as their relation,” said Candela. “Using image segmentation we will be able to build more immersive experiences for the visually impaired with “talking images” you can read with your fingertips, as well as more powerful ways to search images. In one case here, we have the ability to search for ‘a photo of us five on skis on the snow, with a lake in the background and trees on both sides’.

“AI is central to today’s Facebook experience, and, with our research pushing the state of the art, we’re just getting started on this journey. I’m excited to see where it takes us next.”

AI, Bot, DropBox, Facebook, News & Analysis, Salesforce

Salesforce and Dropbox launch on Facebook’s messenger platform

April 13, 2016 Jamie Davies

Salesforce and Dropbox are two of the first to launch service offerings on Facebook’s new messenger platform.

According to Facebook, Messenger is one of the industry’s fastest growing apps, increasing user rates from 500 million in 2014 to 900 million today. The company have now introduced a number of bot services on the app, allowing businesses to communicate with their customers providing anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and live automated messages.

“Using Salesforce, businesses are now able to engage with their customers on Facebook Messenger in a whole new way – in fact, Salesforce enables each Messenger interaction to be specifically tailored, based on the context of the entire customer relationship,” said Paul Smith, GM of Salesforce Marketing Cloud in EMEA. “When you remember that most companies are now competing primarily on the customer experience they can deliver, you can begin to see the massive impact of opening up this new channel to businesses: brands will be able to create deeper, more personal 1-to-1 customer journeys within chat. It’s another way in which we’re helping companies to succeed in the Age of the Customer.”

Powered by Salesforce Lightning, the platform will enable customers to deliver personalized engagement at scale with CRM data. The company claims that each message can be linked directly to a customer’s history in the Salesforce CRM platform, enabling brands to deliver personalized messages to customers. The news builds on trends within the industry as vendors aim to create increasingly personalized experiences for customers as a means of meeting the expectations of increasing demanding consumers.

“Now with Messenger, Facebook is inviting companies to engage their customers in new ways on its platform at scale,” said Alex Dayon, Chief Product Officer at Salesforce. “With Salesforce for Messenger companies will be able to easily connect their businesses to Messenger, creating deeper, more personalized and 1-to-1 customer journeys within the chat experience.”

Dropbox has also taken advantage of Facebook’s new platform to increase its own offering. As part of the proposition, users can share files stored on Dropbox’s cloud-storage service directly through Facebook’s messenger app.

“We want people to communicate just the way they want to on Messenger, with everyone they care about,” said Stan Chudnovsky, Head of Product for Messenger at Dropbox on the company’s blog. “Giving our users the ability to share their Dropbox videos and images in Messenger threads with just a few taps will help them bring more style and personality to those conversations.”

While the news has grabbed headlines in a very effective manner, it remains to be seen whether Facebook can police the platform in a way that satisfies consumers. The platform could essentially be seen as an upgrade on SMS advertising which was received coldly by consumers after the initial enthusiasm declined.

AI, Artificial intelligence, AWS, News & Analysis

AI battle ground intensifies with AWS rumoured to be making moves

April 6, 2016 Jamie Davies

Amazon has apparently acquired deep learning start-up Orbeus in what would appear to be the company’s latest move on the artificial intelligence market, according to reports at Bloomberg. Sources close to Bloomberg have said the acquisition took place in the latter stages of 2015, though the deal has not been announced by Amazon as of yet.

Over recent months, artificial intelligence would appear to be the latest battle grounds for the cloud industry as numerous tech giants bolster their capabilities in the space. While the move has not been confirmed by either Orbeus or Amazon, the play builds on AWS’ previous acquisitions in the segment including high-performance computing company Nice and video processing company Elemental Technologies.

The Orbeus site is relatively bare for the moment, simply displaying the message “ReKognition API is no longer taking new customers. Thank you very much for your interest and support. But we’re up to new/exciting things and to stay tuned.” The Orbeus technology utilizes deep learning techniques to provide scalable image and face recognition solutions for businesses and consumers. The company has won numerous awards and also received healthy media attention for its application PhotoTime, which brings the advances of deep learning to the consumer market.

While the move has not been confirmed by any parties to date it does appear to demonstrate the importance of AI for the tech giants, most of whom are making notable efforts to improve product offerings in the face of increasingly demanding customers. AWS continues to remain as the leader in the public cloud space, though recent moves from Microsoft and Google appear to be closing the gap. Industry insiders have told BCN that AWS’ industry leading position may be coming under threat as competitors would appear to be making more significant moves to improve their own platforms.

The new expertise could counter moves made by Google and Microsoft in recent months, as the companies pursue AI competencies for improved customer experience and decision making capabilities. Google’s recent Go PR stunt demonstrated the efforts which the team have made in deep learning, whereas Microsoft announced a number of Microsoft additions to its Cognitive Services offering, formerly known as Project Oxford, at Build 2016.

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