The New Era for Service Providers

In their March 2013 report “Business Technology Innovation,” Ventana Research found that 40 percent of companies attributed cloud usage to reduced costs, followed by improved efficiency of business processes (39 percent).[1] Though the benefits of the cloud, like business and social collaboration, are clear, many organizations are having trouble seeing past the potentially overwhelming transition to the cloud. Most enterprises do not want a one-size fits all solution, which requires them to manage multiple relationships, negotiate multiple contracts, maintain multiple payments, remember multiple passwords all with multiple service providers. Maintenance is already a challenge, and by adding the complexity of transition, cloud computing can easily seem like an IT nightmare.

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