Are you satisfied with your recurring revenue systems?
Aria recently sponsored a first-of-its kind study that found: while 80 percent of companies are satisfied overall with their recurring revenue business, over 66 percent of organizations are looking for better performance from the operations that support them.
The results detailed from Ventana Research’s survey of finance and IT professionals highlight the value enterprises place on a recurring revenue business for increasing the top line and improving customer engagement, but also reveal that satisfaction with systems and processes used to support the business declines the closer respondents are to their recurring revenue operations.