Category Archives: Social

Customer Relationship Management, Marketing, Social, Social CRM, Social media, social media monitoring

IntelliBuzz Helps Companies Monitor Social Media

January 18, 2013 Richard

Intelliverse has launched IntelliBuzz, a social media monitoring service. IntelliBuzz helps organizations listen, engage, measure and optimize interactions across multiple social platforms to develop a better understanding of customers and markets, integrate a social CRM channel and align social strategies with overall business objectives.

“Today’s businesses cannot choose whether or not to engage in social media,” said Frank E. Paterno, VP of Marketing at Intelliverse. “Customers are expressing both joy and frustration socially. Companies that aren’t listening and choose not to participate in these conversations will quickly become obsolete.”

The IntelliBuzz service can help companies in the following areas:

Provides marketers with a single dashboard to publish, engage, manage, analyze and report across multiple social campaigns and platforms. It also helps marketers schedule future posts and trend the social activity about their brand, which can range from protecting the brand during everyday operations to uncovering opportunities for social outreach and meaningful conversations.
Empowers customer service and sales organizations to listen to and respond to customer and prospect conversations originating on the social web. Benefits include quickly responding to questions from prospects to delighting customers with surprise resolutions to socially made complaints. Customer service organizations can easily integrate IntelliBuzz into an overall CRM strategy and have the tools in place to find questions, comments or complaints on the internet, deliver them to the responsible team and track each interaction to ensure a timely response.
Allows a human resource organization to gauge employee happiness, gain insight into potential negative organizational issues and evolve corporate values by monitoring the social media activity of the organization’s employees.
Intellectual Property – Lets an organization know if the organization’s intellectual property (e.g., trademarks and service marks) and confidential information is being used inappropriately so it can respond accordingly.

Cornerstone OnDemand, Employee referral, Employment, Human Resources, Recruitment, Social, Social media, Social network, Talent management

Cornerstone OnDemand Enhances Social Sourcing for Cloud-based Recruiting

October 5, 2012 Richard

Cornerstone OnDemand today announced significant enhancements to its talent acquisition solution, the Cornerstone Recruiting Cloud, that make it easier and more efficient for organizations to tap into social networks, as well as their own employee base, and find the very best candidates for the right roles.

“Research shows that while organizations invest more in traditional recruiting methods, nearly half of positions are ultimately filled by other means such as internal candidates, employee referrals and social networking sites,” said Adam Miller, founder and CEO of Cornerstone OnDemand. “We believe these latest enhancements to the Recruiting Cloud will help companies expand their reach and significantly improve their ability to identify, attract and engage the right candidates. This includes sourcing both internal and external talent, as well as tapping into the personal networks of current employees, to find applicants with relevant skills and experience.”

New Recruiting Cloud features include:

Social sourcing, which allows recruiters, employees and
candidates to share jobs across hundreds of social networks, online
communities and job boards. Recruiters and hiring managers also are
able to automate and track the publishing of jobs, as well as segment,
target and reach specific audiences by the types of social media they
prefer.
Job matching technology suggests contacts for specific jobs
based on social profile information, significantly improving the
ability to identify, attract and engage the most qualified candidates,
especially passive job seekers.
Employee referral capabilities help to engage employees at
every level of the organization in the recruiting process, making it
easy for them to initiate referrals and use their social networks to
spread the word. And automatic tracking of referrals ensure that
employees can get recognized for their contributions.

The Recruiting Cloud integrates with Cornerstone’s comprehensive talent management software suite, giving talent acquisition teams and hiring managers better insight into internal candidates and existing talent pools. Cornerstone’s solution also is typically deployed across the entire workforce, making it even easier for companies to engage employees in the talent acquisition process.

App Store, Apple, Icloud, iOS, iPad, iPhone, Mobile, Mobile phone, Smartphones, Social

CaptureToCloud Extends Social Workspace to iOS Devices

October 2, 2012 Richard

CaptureToCloud’s Social Workspace has been extended to all iOS devices. This is the first mobile app that can capture a full copy of Internet content while it’s being viewed on an iPhone or iPad, and immediately make it available for social media sharing and collaboration. This app is used by professionals and businesses to capture mobile content into their CaptureToCloud workspace where it can be organized, shared and discussed alongside other important content. The new iOS app is included in both the free and premium services – available in the Apple App Store and at www.capturetocloud.com.

According to a recent study by the Pew Research and American Life Project, “some 88% of U.S. adults own a cell phone of some kind as of April 2012, and more than half of these cell owners (55%) use their phone to go online.” Viewing Internet content on an iPhone or iPad is one of the most common uses. With CaptureToCloud, users can be viewing that content and immediately save a copy, share it with colleagues, discuss it and read it offline.

“In today’s world, people expect a seamless transition from their desktops to their mobile devices and to be constantly connected to their apps and important content,” said Ramon Nunez, CEO, CaptureToCloud. “Mobile access is a key component of our anywhere, anytime workspace and capturing mobile content is a natural extension of what we provide on the desktop.”

CaptureToCloud aims to make it easy for professionals and businesses to incorporate Internet content into their daily work. The iOS app not only gives users access to all content in their CaptureToCloud library while they’re away from their desktop, but also allows them to capture and share new content they find with an iOS device, keeping them just as productive and engaged with projects and discussions.

Facebook, IT Management, ManageEngine, ManageEngine ServiceDesk Plus, Social, Social network, Twitter

ManageEngine Ships Private Social Network Exclusively for IT

July 17, 2012 Richard

ManageEngine today announced the general availability of ITPulse, a private social network built exclusively for IT teams. ITPulse engages and socializes IT teams by establishing a one-stop, cascading wall for real-time display of IT infrastructure health and collaboration in a secure and fun environment.

Today’s lean IT model forces IT teams to make decisions on the fly, forcing them to ditch the traditional email-based communication systems and adopt instant collaboration tools such as Facebook-type social networks. However, concerns about data security make IT reluctant to adopt social networks for official communication. To meet the unique communication needs of IT, ITPulse includes a Facebook-like wall for having discussions and sharing articles and videos in a private and restricted domain. Only users within the domain can access the wall, and the data shared are not leaked to the outside world.

“IT teams love ITPulse as it offers a common wall for both IT and IT management tools,” said Dev Anand, director of product management at ManageEngine. “Any alarm, event, report, overdue ticket, etc. created in the IT management tool is automatically posted on the wall. IT folks can pick them up from the wall in real time and start working on them straightaway.”

Anand added, “Apart from offering a social platform for real-time collaboration, ITPulse also acts as a secure communication channel during disasters such as a mail server outage. IT folks can discuss the issue and the troubleshooting steps on the wall from anywhere, anytime.”

IT Gets a Social Network of Its Own

ITPulse reflects the experience and expertise ManageEngine has developed in serving more than 60,000 customers representing more than one million IT users worldwide. The overarching goal of ITPulse is to improve the quality of information and communications for IT users. To that end, ManageEngine is making ITPulse available as both a standalone SaaS service as well as a module that will integrate with its portfolio of IT management tools, including

OpManager
– User actions, such as alarm pickup, alarm clear, alarm delete and
alarm notes, will be reflected automatically on the ITPulse wall.
ServiceDesk
Plus – User actions, such as ‘add a knowledge-base article,’
‘add a problem request,’ ‘add a change request,’ and ‘approve a change
request,’ will be posted on the ITPulse wall automatically.
Additionally, users working from within the ITPulse UI will be able to
initiate actions in ServiceDesk Plus.

The integrations, in turn, drive powerful automations that streamline IT collaboration in problem prevention and resolution. For example, if a network admin makes a change to a router config file, which is picked up by change management software and reported in OpManager as an alarm, the data gets posted on the ITPulse wall if someone acknowledges the alarm or adds notes to it — a much faster process than communicating via email or telephone.

ITPulse includes group-in-group support, which lets sub-teams within an IT team privately chat among themselves, keeping private discussions intact and posting only the key findings to the entire team.

In addition to ManageEngine users, the company is making ITPulse available to all IT community members regardless of the tools they use to manage their networks. The ITPulse API is open and publicly available, enabling integration with tools from BMC, CA, HP, IBM and other vendors, as well as with homegrown management solutions, such as a daily back-up script for a storage area network. The company is also making ManageEngine professional services available to provide technical support for third-party integrations.

Pricing and Availability

ITPulse is available immediately. In addition to the ITPulse Free Edition, which supports up to two users, ITPulse Professional Edition is $5 per user per month. The Professional Edition includes technical support via support@youritpulse.com. ITPulse is available at a discount for existing ManageEngine customers; this special offer can be accessed at http://ow.ly/chvJx.

Users can sign up for ITPulse at https://youritpulse.com/signup. User licenses are available via the ITPulse store at http://itpulse.myshopify.com/products/it-pulse-user-license and via direct sales at sales@youritpulse.com.

For more information on ITPulse, please visit http://youritpulse.com. For more information on ManageEngine, please visit http://www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Collaboration, DropBox, Facebook, Google, Google Apps Marketplace, Social, Twitter

CaptureToCloud Launches Social Workspace Service for Professionals, SMBs

July 11, 2012 Richard

CaptureToCloud is announcing the launch of its new Social Workspace that, for the first time, allows users to capture any type of digital content to share or collaborate with anyone on any device in the cloud. CaptureToCloud was developed for professionals and SMB’s to deliver a unique Social Workspace and is tightly integrated with Google Apps. CaptureToCloud offers both a free and premium service and is available in the Google Apps Marketplace, Google Chrome Web Store, Google Play and at www.capturetocloud.com.

“Digital content is evolving rapidly, packing more information and coming in many different forms; yet the tools to capture, organize and share content have not progressed at the same pace,” said Ramon Nunez, CEO, CaptureToCloud. “Successful organizations and individuals rely on timely and relevant information and need a practical and efficient method to capture any digital content in their normal workflow, retain its original form and structure, and include it in private social conversations.”

CaptureToCloud changes how people work with content and moves beyond the traditional file-centric mentality. There is no longer a need to convert content from its original format into a file or to keep important but different types of content in different places. With the click of a button, users can capture Internet content or drag and drop items from Google Drive or files from Dropbox into their Social Workspace. Users can then organize content into topical or thematic collections and share them with anyone via email, Facebook, Twitter or CaptureToCloud while retaining control of their content. Users can engage others in private conversations that include people from inside and outside the firewall and integrate relevant content to work smarter and transform information sharing and decision-making.

“We deployed CaptureToCloud across our organization to make our team more productive,” said Oscar Garcia, CEO of the Mountain View Chamber of Commerce. “CaptureToCloud makes it easy to capture virtually any type of content in our normal workflow and work collaboratively with anyone in or outside our organization. The integration with Google Apps is a huge plus and being a cloud app makes it easy to install and manage.”

CaptureToCloud is also mobile and is the first app to capture mobile web pages. Mobile users not only have access to their content libraries, but can send, share and comment from their mobile devices while on the go.

“CaptureToCloud has fundamentally changed how our team works with digital content when collaborating with others,” said Jim Weldon, managing director of ePopDev. “Having all the relevant content for a project in one place and integrated with Google’s real-time document collaboration suite is genius.”

For more information visit www.capturetocloud.com.

Collaboration, DropBox, Facebook, Google, Google Apps Marketplace, Social, Twitter

CaptureToCloud Launches Social Workspace Service for Professionals, SMBs

July 11, 2012 Richard

For more information visit www.capturetocloud.com.

Facebook, Frost & Sullivan, Research, Social, Twitter, Web Filtering, YouTube

How Web Content Filtering is Affected by Social Networking

July 6, 2012 Richard

Research and Markets has added Frost & Sullivan’s new report “Analysis of Global Web Content Filtering Market” to their offering. anylises

The prevention of malware exposure, content liabilities, and meeting government compliance has grown significantly in demand in the last three years. However, vendors are in a constant state of competition in which acquisitions, partnerships, volatile rebranding, consolidation, and aggressive pricing structures have created global strategic and tactical marketing. Cloud solutions have become a disruptive technology for on-premise appliances where cloud solutions are seen as a new way to reduce total cost of ownership (TCO) and capital expenditures (CAPEX). Mobile and remote devices are becoming a new paradigm for corporate environments with laptops, tablets, and smartphones as a major concern.

-Web 2.0 applications such as Facebook and Twitter, along with a growing establishment of new Web sites, opened new channels for malware distributors to perform malicious attacks.

-Organizations face the complexity of managing evolving malware, maintaining productivity, and meeting compliance.

-Number of malicious sites identified each day, percent of legitimate sites compromised by malware distributors.

-Employees have become a liability to an organization’s security; throughout 2011 major corporations experienced security breaches as a result of Web 2.0 Web site access.

-Access to inappropriate content such as pornography, violence, and racism can create litigations and lawsuits that could range in the millions of dollars.

-Loss of productivity remains a top concern with executives, where content management becomes highly complex and laborious.

-Social networking sites can cause productivity concerns because of cyber slacking activities.

-Large enterprises seek solutions offering simplified, single-console management features that can control a large number of devices and users.

-Web content filtering vendors must address requirements presented by legacy systems, different platforms, and a variety of information technology (IT) environments in enterprises.

-Additional features such as data loss prevention (DLP), antivirus, and network optimization tools are becoming increasingly integrated within secure Web gateway solutions.

-Cloud computing, or software-as-a-service (SaaS) Web content filtering solutions, provide SME’s with low total cost of ownership (TCO) and efficient offsite filtering abilities.

-Partnerships with major Web 2.0 sites and major acquisitions of smaller security vendors indicate a new trend in achieving market leadership and penetration.

-Frost & Sullivan believes convergence of Web content filtering with additional security solutions will become the new paradigm within the next five years.

For more information visit http://www.researchandmarkets.com/research/2mgc9n/analysis_of_global

Collaboration, Enterprise social software, Moxie, Moxie Spaces, Social

Moxie Software Unveils Free Desktop Sync Functionality for Its Spaces by Moxie Suite

June 19, 2012 Richard

Moxie Software, Inc. provider of customer-centric enterprise social software, today announced its Desktop Sync functionality for the Spaces by Moxie suite, which brings the power of collaboration to the user’s desktop. Desktop Sync is an integral component of Moxie’s Collaboration Spaces, and it is available for users at no additional cost.

“At Moxie we are obsessed with making our collaboration software second nature to the way people work by seamlessly embedding it to the desktop,” said Tom Kelly, CEO of Moxie Software. “Moxie Software is the first company to bring this powerful functionality to market, adding file sharing and cloud storage to our comprehensive enterprise social software, while maintaining all security norms. And the best part is that this functionality is absolutely free for our users.”

Moxie’s Desktop Sync includes the following functionality:

File Sync – Users can add and update files on a Windows desktop
and File Sync automatically adds them to the right location in
Collaboration Spaces to easily share with colleagues. Updates
are synchronized on both at the desktop and in Collaboration Spaces,
ensuring users and their colleagues always have the latest file
version. Users have the ability to:

Synchronize folders and files from Collaboration Spaces to the
desktop
Add new folders and files to Collaboration Spaces to the desktop
Maintain complete version history of documents in Collaboration
Spaces
Seamlessly share information with multiple users who might be part
of a Group or Project and even have peer-to-peer sharing
Outlook Sync – Outlook Sync is another component of Desktop
Sync that transforms traditional email threads into social discussions
in Collaboration Spaces. Users can create new discussion topics
directly from Outlook, or start with an existing email and create a
discussion around it. When sending or reading emails, users can also
view any recent activities inside Collaboration Spaces of the email
recipients, providing up-to-date social context. Users can:
- Transform emails in Outlook into dynamic social discussions
- Create new discussion topics directly from Outlook
- View social activity of email recipients
- Post status updates directly from Outlook

Synchronize folders and files from Collaboration Spaces to the
desktop
Add new folders and files to Collaboration Spaces to the desktop
Maintain complete version history of documents in Collaboration
Spaces
Seamlessly share information with multiple users who might be part
of a Group or Project and even have peer-to-peer sharing

Transform emails in Outlook into dynamic social discussions
Create new discussion topics directly from Outlook
View social activity of email recipients
Post status updates directly from Outlook

“One of the challenges of enterprise collaboration software is addressing the need to integrate it with other business applications to avoid being perceived as another thing for users to do,” said Esteban Kolsky, principal and founder of ThinkJar. “2012 will be about integrating social into the business moving beyond the early adoption phase and into mainstream use of social platforms. Collaborative enterprises will implement technology that combines E2.0 (external) and SCRM (external) into a platform where employees, customers and partners meet to collaborate and purposefully co-create value.”

Desktop Sync will be available by August 15, 2012 with additional desktop functionality available later this year.

Benchmark Capital, Carmel Ventures, Clarizen, Collaboration, DAG Ventures, Project management, Social, Venture Funding

Clarizen Gets $12 Million for Social Project Collabortion

June 5, 2012 Richard

Clarizen today announced that it has completed a $12 million Series E financing round led by Vintage Partners. Existing Clarizen shareholders Benchmark Capital, Carmel Ventures, DAG Ventures and Opus Capital also participated. The funding will support continued expansion, strategic partnerships, and product development designed to enhance the end user experience.

Clarizen makes organizations more effective by combining the tools needed to plan and execute work within a collaborative cloud-based environment that puts data, structure, and communications all in one place. Simple to use, yet robust, Clarizen’s project management suite eliminates the need for multiple disconnected planning and communication tools. Clarizen’s unified, collaborative environment gives team members and organizations better visibility into their work and provides the tools to get projects executed more quickly.

“Clarizen’s vision for today’s social workforce reflects our understanding that successful organizations need much more than task management or another way to communicate,” said Avinoam Nowogrodski, CEO and co-founder of Clarizen. “The workplace we enable is powerful, because Clarizen helps move information and communications out of silos, gives them structure, and makes this data actionable. This funding comes at an exciting point as we look to accelerate our investment in mobile access and global expansion.”

Clarizen recently introduced its native Android application to complement its existing iPhone app, providing users with real-time access to their tasks and projects from their mobile devices. In addition, the company introduced Clarizen Anywhere, a browser-application and Microsoft Outlook-based toolbar that provides users with immediate access to Clarizen without the need to login.

The cloud news categorized.