Last month, fellow Forbes contributor Peter Cohan remarked on application intelligence vendor AppDynamics and their incredible run up to going public, probably later this year. He reported that “on February 17, AppDynamics reported that its bookings for the year ending January 2015 doubled to $150 million — adding 600 customers. The company also increased its employee base during the year from 365 to 600 people today,” according to AppDynamics CEO Jyoti Bansal.
Cohan also quoted Bansal’s comment on their Net Promoter score, a measure of how likely customers will recommend them: “AppDynamics recently increased its Net Promoter Score from 84 to 87 indicating an extraordinarily high likelihood to recommend the company; comparable enterprise software scores sit at 19.”
Such a remarkably favorable opinion on the part of its customers suggests that AppDynamics is doing something right – something that other vendors struggle to match. As AppDynamics is an Intellyx client, I had the opportunity to sit down with Bansal last week and ask him about the secrets to the company’s success.