Automatically Resolve Email Incidents By @PagerDuty | @DevOpsSummit [#DevOps]

To automatically resolve email incidents, you’ll want to set up your monitoring service to send an email at the onset of an incident (Trigger Emails) as well as when the system returns to normal (Recovery Emails). These two sets of emails are linked by an Incident Key, a unique identifier shared between these two emails- often the name of the host, server, or application experiencing the problem.

To parse emails, you need to add rules that tell PagerDuty whether an email is a trigger or a recovery email, as well as where to find the incident key to match them up. You can find an in-depth guide on doing this here.

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ChatOps: Let’s Talk Plugins By @PagerDuty | @DevOpsSummit [#DevOps]

Many sites have internal status pages of one kind or another. And when there’s a problem, that’s often the first place people have to check out what’s going on. The status plugin helps us keep that information in-line within our chat client. You can avoid the «repeating what the computer said» effect on phone bridges, Google Hangouts or whatever it may be during an incident or outage. It also keeps a convenient log for postmortem review. (Note, this plugin is not yet open-sourced, but will be shortly.)

Implementing these plugins (and many more) at PagerDuty has really helped us as we’ve scaled our team and infrastructure over the last year. We value things that help make engineers more productive, and want to be able to share those things with other engineers and businesses. Because of that idea, we work to open source many of the things we build internally.

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5 Tips to be Prepared to Answer Cloud Questions from the C-Suite

Okay, so here we are in 2015 in this new age of cloud…what should IT professionals do to be ready to answer cloud questions and to migrate? It’s not a matter of if the CIO/CEO asks the question; it’s a matter of when. We, as IT worker bees, often are not privy to the conversations between the uber competitive CEOs of the world. They wouldn’t be CEO’s if they weren’t A-type competitive individuals. So the rule is how do I keep up with the Joneses, AKA my competitors in my marketspace.

answer cloud questions

Here are 5 recommendations that should help prepare the IT Director for this request from up on high.

Update your server and application stack

You probably should have run all your updates at year’s end, but you may have been too busy. So now is the time to do this. Update servers, desktops, router firmware, and mobile devices. This is often one of the most time-consuming, often overlooked and problem-causing tasks you can undertake (especially when a server doesn’t come back up after a reboot). Do it now and do it right, and you’ll start the year way ahead the game.

Educate yourself          

Now is the time to read what the market analysts say. Read what the vendors are saying. See what Gartner has to say for top of mind solutions, like Microsoft Azure. Don’t wait until the CEO says “Hey what is our cloud strategy” to run back to your desk and start training. Rollout is for usage, not for running up the learning curve. Also, proactively educate your staff, educate your users, and educate your management. In the end, you will be glad you did.

Clarify for cloud strategy

I’m not talking about a hair rinse you should use once a week. This is about clarifying your intentions around adoption of cloud for the year with upper management. Get out ahead of this, make sure they know what to expect then you will foster conversation that leads to insight on what they expect. Starting 2015 without clear expectations on both sides leads to confusion and eventually a year goes by and nothing has been accomplished.

Timeline your cloud migration

Take the calendar and break it into milestones. For example, by end of Q1 you want to have any hardware or software issues resolved per the Office365 Readiness toolkit results. By end of Q2 you want to have a pilot functioning for the testing of Office365 or Azure. Fail to plan, plan to fail as my friend and peer Randy Becker says…

Purge the spam

Many technology consumers feel that, much like at home, at work they should keep any and every e-record. That obviously leads to bloat in Exchange databases, file server solutions and other places. Backups become uncontrollable, and finally when you need to migrate, that little piece of corrupted spam will stop the mailbox from migrating.  Seriously — the beginning of the year is a great time to get rid of all those pieces of hardware you no longer need. And when you do purge, make sure to do it responsibly (i.e. empty the ‘Deleted’ and ‘Sent Items’ folders). Run the Exchange Maintenance Tasks and compact that database. In regards to hardware, larger cities usually have computer recycling services that can safely get rid of your old technology. Use them. By tossing out the junk, you’ll make for a much more efficient start of 2015.

So this should help you, the IT director, find a path to be ready to answer the “Cloud Ready” question. To reiterate, it is not a matter of if that question is coming, it is a matter of when. Good Luck and May the Cloud be with You.

If you’re interested in speaking more with David about how you can better prepare yourself for your organization’s transition to the cloud, click here.

 

By David Barter, Practice Manager – Microsoft Technologies

It’s All ‘Bout That Access, ‘Bout That Access By @Vormetric [#Cloud]

While a year ago the big breach of the day involved likes of Target, now the breach landscape – which was once about financial gain – has exploded. It’s exploded to a world of state-sponsored attacks, of hackers getting more intelligent and of political organizations cyber-attacking alongside using physical force. Today we issued our 2015 Vormetric Insider Threat report. Coming off of the Sony breach and Obama’s State of the Union address, we can’t think of a better time to deliver a report that provides so much insight into where the cyber security industry stands. Here’s one stat that really stands out:

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New @XebiaLabs Blog on ‘DevOps Journal’ | @DevOpsSummit [#DevOps]

SYS-CON Media announced today that XebiaLabs launched a popular blog feed on DevOps Journal with close to 2,000 story reads in less than a day.
DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. DevOps Journal brings valuable information to DevOps professionals who are transforming the way enterprise IT is done.

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How Cloud Powers Business Agility By @Infor | @CloudExpo [#Cloud]

While change definitely can bring unprecedented opportunity to drive topline revenue and improved efficiency, it can also bring obstruction and more challenges for core business operations and infrastructure if not dealt with properly. More specifically, change can come in many different ways such as expansion into new countries, new and enhanced product lines, a merger or acquisition, different customers and even new suppliers and distributors. All of these changes can provide vast opportunities for growth, but only if a business is ready to get the most out of them.

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IBM’s cloud revenue hits $7bn in 2014, but still plenty of work to do

(c)iStock.com/claudiodivizia

IBM has released its Q4 and full year financial figures for 2014, showing net income at $15.8bn down 7% year on year, revenue from continuing operations down 6%, but total cloud revenue of $7bn in 2014, up 60%.

It’s a not unexpected result given, like SAP, IBM is aiming to shift its revenues more towards the cloud as opposed to legacy on-premises software, but at the expense of its overall profits.

Martin Schroeter, chief financial officer and SVP IBM UK, said in prepared remarks: “We once again had strong performance in our strategic imperatives that address the market shifts in data, cloud, and engagement. We’re continuing to shift our investments and resources to our strategic imperatives and solutions that address our clients’ most critical issues.”

For the fourth quarter, pre-tax income from continuing operations was flat compared to Q413, while net income was at $5.5bn, down 11, and revenue was at $24.1bn, down 12% overall but down only 2% adjusting for divested businesses and currency.

Looking at software specifically, security software grew at a double digit rate, with IBM bringing its analytics, big data, mobile and cloud capabilities in line with security to address the market opportunity of cyberthreats. Software as a service (SaaS) offerings were up nearly 50%.

2014 was a major year for IBM in terms of bolstering its cloud play – and, by delivering a $7bn cloud business by 2015, it’s succeeded so far in that. Back in March, the Armonk firm announced it had moved $1bn of resources and investments into cloud. In July, IBM celebrated the first year of its acquisition of SoftLayer by offering a series of features linking up the IaaS provider with Watson.

Alongside that there is BlueMix, which Ovum analyst Gary Barnett described as “the next step in the transformation of IBM’s cloud offering”, as well as a partnership with SAP towards the end of last year bringing together IBM’s cloud with SAP’s HANA database.

“Our strategic direction is clear and compelling, and we have made a lot of progress,” Schroeter said. “We have been successful in shifting to the higher value areas of enterprise IT. The strong revenue growth in our strategic imperatives confirms that, as does the overall profitability of our business.

“We expect the industry to continue to shift,” he added.

Application Availability Between Hybrid Data Centers By @PSilvas | @CloudExpo

Reliable access to mission-critical applications is a key success factor for enterprises. For many organizations, moving applications from physical data centers to the cloud can increase resource capacity and ensure availability while reducing system management and IT infrastructure costs. Achieving this hybrid data center model the right way requires healthy resource pools and the means to distribute them. The F5 Application Availability Between Hybrid Data Centers solution provides core load-balancing, DNS and acceleration services that result in non-disruptive, seamless migration between private and public cloud environments.

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