Microsoft Azure cloud outage blamed on undetected testing bug

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Microsoft Azure cloud storage went down for several hours overnight knocking various sites and services offline, with the tech giant blaming the fault on an undetected bug during testing.

The incident can be located on the Azure status history page, under ‘Multiple Azure Services’ and multiple regions.

 “From 19 Nov 2014, 00:52 to 05:50 UTC a subset of customers using Storage, Virtual Machines, SQL Geo-Restore, SQL Import/Export, Websites, Azure Search, Azure Cache, Management Portal, Service Bus, Event Hubs, Visual Studio, Machine Learning, HDInsights, Automation, Virtual Network, Stream Analytics, Active Directory, StorSimple and Azure Backup Services in West US and West Europe experienced connectivity issues,» it explains, adding: «This incident has now been mitigated.”

According to an Azure blog, the problem came about after an issue arose during an upgrade rollout which went unchecked during the several weeks of testing prior to release, which Microsoft calls ‘flighting’.

“During the rollout we discovered an issue that resulted in storage blob front ends going into an infinite loop, which has gone undetected during flighting,” Jason Zander, CVP at Microsoft Azure wrote. “The net result was an inability for the front ends to take on further traffic, which in turn caused other services built on top to experience issues.

“We will continue to investigate what led to this event and will drive the needed improvements to avoid similar situations in the future,” he added.

Microsoft is engaged in being the global leader in cloud and infrastructure, and has made good progress in recent months. Last month a note from Synergy Research found that while Amazon Web Services (AWS) was still the clear market leader in cloud infrastructure services, Microsoft had pulled clear of its competition, including Google and IBM, for second place.

According to Synergy, in the second quarter of this year Microsoft grew at 164%, compared to IBM at 86%, AWS at 49% and Google 47%.

The firm has also made aggressive product and partnership plays in recent months, including sealing a deal with Dropbox for enterprise storage. Analysts at the time questioned the validity of the partnership, arguing Dropbox needed an enterprise footprint, while Microsoft needed to give assurances it will ‘play nicely’ with others.

You can read more about the Azure outage here. Were you affected?

Amazon Declares War on VMware | @CloudExpo [#Cloud]

I returned from re:Invent last night after three days of what was probably one of the most memorable and impactful trade shows I’ve ever attended. Period.

More than 1500 attendee applicants were refused. The show was packed. This time with more enterprise IT leaders than one might imagine, with most fully committed to getting on Amazon AWS.

The attendee drumbeat at our booth was relentless: “We want to move to AWS.”

My comment to press and analysts at each briefing: It is clear that re:Invent 2014 is more than a typical trade show; it will be remembered as the point at which Amazon declared war (explicitly or implicitly- it doesn’t matter) on VMware.

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Cloud: Is Colombia Primed for ICT Growth?

I saw a tweet and accompanying story this morning about Colombia’s potential as a leader in digital technologies. The implication is that the nation is primed to migrate much of its ICT infrastructure to the cloud – in a nation dominated by SMEs more than most – to take advantage of cloud computing and all that goes with it in building an infrastructure for the 21st century.

So I thought I’d take a look at how this country does in our research and rankings.

Colombia does OK in our rankings, just outside our “Goldilocks Zone” of countries that we view as truly dynamic in developing its ICT infrastructure and environment. It could do better with just slight tweeks in its commitment to ICT as a prime driver of economic and societal development.

Colombia is the largest country not named Brazil in South America, with about 47 million people and a per-person income that’s about 70% that of Brazil. Its overall economy is #31 in the world, very close to Thailand and larger than that of South Africa.

The country ranks 59th among the 103 nations we survey, again (and coincidentally) close to Thailand, slightly lower than Brazil and China, and slightly ahead of Kenya and India.

We measure ICT environments on a relative basis, adjusting several raw technology and socio-economic measures for per-person income and the local cost of living. Our aim is to show which countries are doing the most with what they have, to create a “pound-for-pound” ranking of these nations.

Potential is There
In addition to our overall and Goldilocks rankings, we provide a measure of “instant dynamism” that indicates how a country is progressing at the present moment. Separately, we factor in total population to measure the overall challenge each country faces in developing its ICT environment.

Colombia ranks 50th in the first of these measures – ahead of Brazil – and 42nd in the severity of its overall challenge. This is, again, ahead of Brazil but trails Mexico, Argentina, and Turkey.

This quick analysis tells us not to sugarcoat the news – Colombia is not among the world or regional leaders – but as the article I read states, is primed for great growth as it commits itself to developing its ICT infrastructure.

We are able to develop in-depth reports on this topic, and welcome any questions people may have.

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‘Manage #Cloud Performance’ Presentation Slides By @JimCowie | @CloudExpo

To manage complex web services with lots of calls to the cloud, many businesses have invested in Application Performance Management (APM) and Network Performance Management (NPM) tools. Together APM and NPM tools are essential aids in improving a business’s infrastructure required to support an effective web experience… but they are missing a critical component – Internet visibility.
Internet connectivity has always played a role in customer access to web presence, but in the past few years use of the Internet in the web experience has dramatically increased. The broadening use of Cloud Services sources means that web content is coming to the customer from all over the Internet in a multitude of paths. Relying solely on Network and Internet Service Providers will get you connected but at what cost to performance and cost. Gaining the ability to monitor, analyze and plan managing Internet paths and take more complete control of your customer’s experience is no longer a nice-to-have, it is critical to your brand and profitability.

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Cloud Computing and HR Technology By @TriNet | @CloudExpo [#Cloud]

The adoption of cloud services such as storage, CRM, etc., are a given at this point. One of the faster growing sectors, though, is in human resources management (HRM), sometimes known as human capital management, which is an approach to employee staffing where people are looked at as assets (human capital) whose value can be measured and can be enhanced through investment. Gartner predicts that cloud systems will account for almost half of the $9 billion human capital management systems market in 2015. By leveraging the cloud, businesses can outsource core human resources (HR) functions like payroll, benefits, and risk and compliance, eliminate the burden of HR administration and focus on growing their businesses.

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Mobile and Cloud By @FujitsuAmerica | @CloudExpo [#Cloud #IoT]

Change is constant, and over the last decade the nexus of two trends in particular has transformed the enterprise. Mobile technology and cloud software are fundamentally changing the way we interact internally within businesses, and externally with partners and customers.
Never before have workers enjoyed such freedom and flexibility. The days of being tied to a desk, manning a landline, are gone. Distributed teams can collaborate easily via virtual workplaces. Mobile technology provides access to the business world from any location and the cloud delivers the necessary data and software.

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Driving IT Innovation in the Mid-Market | @CloudExpo [#Cloud]

Recent studies have shown that over two thirds of CIOs have difficulty balancing the time and resources needed in order to drive both business innovation and operational excellence. IT services teams in mid-sized organizations have so much to do that it’s difficult to prioritize. Maintaining existing operational effectiveness takes a significant portion of the available resources. Add to that new IT projects and upgrades and it becomes even more difficult to participate in business innovation efforts. Once you add the support of new technologies such as cloud services, mobile device management and BYOD, as well as ever-present security threats, it quickly becomes clear why it’s so hard to find any balance between operational excellence and innovation.

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What To Move To the Cloud: A More Mature Model for SMBs

what to move to the cloudMany SMBs struggle with deciding if and what to move to the cloud. Whether it’s security concerns, cost, or lack of expertise, it’s oftentimes difficult to map the best possible solution. Here are 8 applications and services to consider when your organization is looking to move to the Cloud and reduce their server footprint.

 

What to move to the cloud

1. Email

Obviously in this day and age email is a requirement in virtually every business. A lot of businesses continue to run Exchange locally. If you are thinking about moving portions of your business out to the cloud, email is a good place to start. Why should you move to the cloud? Simple, it’s pretty easy to do and at this point it’s been well documented that mail runs very well up in the cloud. It takes a special skill set to run Exchange beyond just adding and managing users. If something goes wrong and you have an issue, it can often times be very complicated to fix. It can also be pretty complicated to install. A lot of companies do not have access to high quality Exchange skills. Moving to the cloud solves those issues.  Having Exchange in the Cloud also gets your company off of the 3-5 year refresh cycle for the hardware to run Exchange as well as the upfront cost of the software.

Quick Tip – Most Cloud e-mail providers offer Anti-Spam/Anti-virus functionality as part of their offering. You can also take advantage of Cloud based AS/AV providers like MacAfee’s MXLogic.

2. File Shares

Small to medium sized businesses have to deal with sharing files securely and easily among its users. Typically, that’s a file server running locally in your office or at multiple offices. This can present a challenge of making sure everyone has the correct access and that there is enough storage available. Why should you move to the cloud? There are easy alternatives in the cloud to avoid dealing with those challenges. Such alternatives include Microsoft OneDrive, Google Drive or using a file server in Microsoft Azure. In most cases you can use Active Directory to be the central repository of rights to manage passwords and permissions in one place.

Quick Tip – OneDrive is included with most Office 365 subscriptions. You can use Active Directory authentication to provide access through that.

3. Instant Messaging/Online Meetings

This one is pretty self-explanatory. Instant messaging can oftentimes be a quicker and more efficient form of communication than email. There are many platforms out there that can be used including Microsoft Lync, Skype and Cisco Jabber. A lot of these can be used for online meetings as well including screen sharing. Your users are looking for these tools and there are corporate options. With a corporate tool like Lync or Jabber, you can be in control. You can make sure conversations get logged, are secure and can be tracked. Microsoft Lync is included in Office 365.

Quick Tip – If you have the option, you might as well take advantage of it!

4. Active Directory

It is still a best practice to keep an Active Directory domain controller locally at each physical location to speed the login and authentication process even when some or most of the applications are services are based in the Cloud. This still leaves most companies with an issue if their site or sites are down for any reason.  Microsoft now has provided the ability to run a domain controller in their Cloud with Azure Active Directory to provide that redundancy that many SMBs do not currently have.

Quick Tip – Azure Active Directory is pre-integrated with Salesforce, Office 365 and many other applications. Additionally, you can setup and use multi-factor authentication if needed.

5. Web servers

Web servers are another very easy workload to move to the cloud whether it’s Rackspace, Amazon, Azure, VMware etc. The information is not highly confidential so there is a much lower risk than putting extremely sensitive data up there. By moving your servers to the cloud, you can avoid all the traffic from your website going to the local connection; it can all go to the cloud instead.

Quick Tip – most cloud providers offer SQL server back-ends as part of their offerings. This makes it easy to tie in the web server to a backend database. Make sure you ask your provider about this.

6. Back Up 

A lot of companies are looking for alternate locations to store back up files. It’s easy to back up locally on disk or tape and then move offsite. It’s often cheaper to store in the cloud and it helps eliminate the headache of rotating tapes.

Quick Tip – account for bandwidth needs when you start moving backups to the cloud. This can be a major factor.

7. Disaster Recovery

Now that you have your backups offsite, it’s possible to have capacity to run virtual machines or servers up in the cloud in the event of a disaster. Instead of moving data to another location you can pay to run your important apps in the cloud in case of disaster. It’s usually going to cost you less to do this.

Quick Tip – Make sure you look at your bandwidth closely when backing up to the Cloud. Measure how much data you need to backup, and then calculate the bandwidth that you will need.  Most enterprise class backup applications allow you to throttle the backups so they do not impact business.

8. Applications

A lot of common applications that SMBs use are offered as a cloud service. For example, Salesforce and Microsoft Dynamics. These companies make and host the product so that you don’t have to onsite. You can take advantage of the application for a fraction of the cost and headache.

In conclusion, don’t be afraid to move different portions of your environment to the cloud. For the most part, it’s less expensive and easier than you may think. If I was starting a business today, the only thing I would have running locally would be an AD controller or file server. The business can be faster and leaner without the IT infrastructure overhead that one needed to run a business ten years ago.

Looking for more tips? Download this whitepaper written by our CTO Chris Ward “8 Point Checklist for a Successful Data Center Move

 

By Chris Chesley, Solutions Architect

Take a look at how cloud helped a cancer charity increase donations by 40%

Picture credit: iStockPhoto

The Canadian Cancer Society (CCSSK), based in Saskatchewan, has launched an omni-channel engagement centre utilising cloud telephony from NewVoiceMedia and Salesforce, and found charitable donations had increased by 40%.

At the society’s Relay for Life event, participation went up 30% and pledge numbers increased by 70%. The company looked to the cloud primarily to provide a greater customer experience. Utilising Salesforce data, employees were able to create more personalised calls with their customers leading to greater relationships.

“Better retention is a virtuous cycle,” explains Andrew Caswell, associate executive director at CCSSK. “As it increases, you lay a strong foundation for future years.”

As the solution utilises the cloud, it also means greater scale and flexibility. Through NewVoiceMedia’s cloud telephony, all inbound calls go through the system and get routed to a free phone in one of the firm’s offices around Saskatchewan, meaning some calls which were unanswered can now be taken. The level of scale is such that an entire Western Canada centre is being mooted; CCSSK has been making calls for the Alberta province.

It’s not just about customers either. The cloud telephony system enables incoming calls to be routed to the right parties, which frees up time for CCSSK’s Customer Care Reps to address individual contributors, volunteers, or cancer survivors. The solution also utilises real-time reporting, meaning CCSSK can identify areas of improvement for customer service.

“We wanted to emphasise the quality of relationships with participants, volunteers, donors and cancer survivors to reach more people with our support programmes and increase our fundraising,” said Catherine Moore, senior director of strategic engagement and platform development at CCSSK.

Describing NewVoiceMedia as “a game changer”, she added: “Now we are better able to engage with people to increase the impact of our support, prevention and advocacy programmes.”

NewVoiceMedia isn’t the only cloud service provider aiming to make a difference to cancer. Microsoft launched a recent campaign highlighting the work being done by scientists and engineers at Virginia Tech, analysing DNA sequencing information. Canada itself is investing $6.7m (£4.28m) in cloud-based biotech infrastructure designed to analyse genetic data.

You can read the full case study here.