Konecta, a specialist in customer experience (CX) and digital services, has formed a three-year strategic partnership with Google Cloud. This alliance strengthens Konecta’s leadership in delivering innovative customer experience solutions powered by AI, automation, and cloud technologies. This collaboration will see Konecta transition its 100,000-person workforce to Google Workspace, enhancing collaboration and productivity across its… Read more »
UiPath, an enterprise automation and AI software company, has revealed its UiPath Platform will be integrated with the SAP Build Process Automation solution and sold as one of the SAP Solution Extensions. The offering is integrated with SAP Build Process Automation and will help to enable true enterprise-wide transformation by allowing customers to embrace a… Read more »
As AI continues to shape cloud strategies, UK IT leaders are prioritising investments in cloud technology, but they are also facing significant challenges. A recent survey conducted by Censuswide on behalf of Red Hat polled 609 IT managers across the UK and other major markets. More than 80% of IT managers report an urgent AI… Read more »
Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, recommending actions, streamlining resolution, and improving first-time fix rates. Jeff Wartgow,… Read more »
Due to the increasing complexity and demands of developing custom document solutions, developers may take advantage of a more powerful and responsive library or framework. Businesses, on its part, tends to increase efficiency and user-specific workflows, and developers may create them using efficient tools. This article explores Fluent and why it is an appealing option… Read more »
When the science fiction writers of the mid-20th century wrote of artificial intelligence and the apocalyptic dangers contained therein, few speculated a problem as banal as the one we now face. This two-part problem, a syllogism, comes from the facts that AI is vastly useful. And that it is carbon-hungry on a scale few seem… Read more »
IT services firm Accenture has expanded its strategic collaboration with Amazon Web Services (AWS) to create Accenture Responsible Artificial Intelligence (AI) Platform powered by AWS to help organisations adopt and scale AI rapidly with trust and confidence throughout their enterprise. The rapid rise of AI has created unique challenges and implications for business leaders who… Read more »
TechForge recently spoke with VP of sales at Umbraco, Adam Bateson, as he explained the benefits of hyper-automation and digital workforces, and the importance of sustainability. Could you tell us a little bit about the company you work for? Umbraco is the largest Microsoft.net open source CMS. We are a Danish software company that’s been… Read more »
Canonical has announced the general availability of MicroCloud, a low-touch, open source cloud solution. MicroCloud is part of Canonical’s growing cloud infrastructure portfolio. It is purpose-built for scalable clusters and edge deployments for all types of enterprises. It is designed with simplicity, security and automation in mind, minimising the time and effort to both deploy… Read more »
Could you tell us a little about what BMC does and your role within the company? BMC delivers industry-leading software solutions for IT automation, orchestration, operations, and service management to help organisations free up time and space as they continue to drive their digital initiatives forward. We work with thousands of customers and partners around… Read more »