Category Archives: telecoms

BCN cloud coverage moves to Telecoms.com

Erfolg Richtung PfeilAs the cloud and telecoms sectors move ever closer together, thanks to the growing influence of virtualisation in managing networks and the emergence of IoT, the decision has been made to consolidate the coverage of both under one brand – Telecoms.com.

It is already clear that the telecoms business for the foreseeable future will be dominated by three major themes: 5G, IoT and cloud. The eventual 5G standard will lean heavily on the cloud via technologies such as NFV and SDN, while IoT will be entirely dependent on the cloud to assimilate the massive amounts of data generated by billions of IoT devices and then turn it into useful actions.

Business Cloud News has been excellently led by first Jonathan Brandon and more recently Jamie Davies. Jamie is continuing his great work on Telecoms.com as Deputy Editor and cloud specialist. On top of that we will be working closely with our sister title Light Reading, which has also established cloud and virtualisation as a cornerstone  of its coverage.

We would like to thank BCN’s thousands of readers for their loyalty and support over the past few years and hope you continue to enjoy the cloud coverage on Telecoms.com. BCN newsletter subscribers will be transferred to the Telecoms.com mailing list but you are, of course, free to unsubscribe at any time, much as we hope you don’t.

The whole ICT sector is on the cusp of a uniquely exciting era and we aim to ensure Telecoms.com will remain your one-stop-shop for all the latest developments.

Telco industry ranks bottom in UK for customer service

The Institute of Customer Service has released its Customer Satisfaction Index stating the telco industry is the lowest ranked sector in the UK, reports Telecoms.com.

While the industry has made improvements over the last twelve months, it finished in last place with an index of 72.9, behind the likes of utilities and public services. The industry was one of the strongest improvers over the course of the last twelve months, improving its score by 1.2, it is still the industry with the highest numbers of complaints, 20% of customers compared to a national average of 12%.

“It’s encouraging to see the telecoms sector is making progress, but prevention is always better than cure, so the industry should take note of the areas which need to be focused on,” said Jo Causon, CEO of The Institute of Customer Service. “Efficiency, effectiveness and empathy are key and organisations should always follow up with customers to ensure that the problem is resolved.”

One statistic which could be seen as concerning for the industry is the number of customers who would be prepared to pay a higher cost for enhanced customer service. This was another area where the telco industry was ranking last with only 24% agreeing. The concern here would be surrounding the industry’s long-standing quest to avoid being relegated to the ranks of utilities, though the survey does suggest the industry is heading that direction.

Over the course of recent months, numerous value adds, bundle packages, brand marketing campaigns and customer services initiatives have been launched by the telcos in an effort to avoid being commoditised. Competing on price is worst case scenario for the industry, and despite the efforts, when surveys like this imply a high proportion of customers are basing their decision on price, in could indicate the industry is heading towards a ‘race to the bottom’.

In terms of best performers, giffgaff and Tesco Mobile were the highest performers in the telco industry, and the only two who featured into the top 50 overall.

Oracle and BT team up to conquer the cloud

Oracle planeOracle has announced a new partnership with BT as the company continues its efforts to redefine its offering and penetrate the cloud computing market segment, reports Telecoms.com.

Through the new partnership customers will be able to use several features of BT Cloud Connect environment to gain direct connectivity to the Oracle Cloud. The offering will provide options for connectivity from hybrid enterprise data centres to the Oracle Cloud, of which there are currently 19 spread around the world.

“Direct and reliable access to data and applications hosted in cloud environments has become critical to organisations as they embark on their digital transformation journeys,” Luis Alvarez, CEO of Global Services at BT. “We are accelerating our drive to be the world’s leading cloud services integrator and I am proud that BT is becoming the first global network services provider to offer direct access to the Oracle Cloud.”

Both companies have launched new initiatives to capitalize on the burgeoning cloud computing industry. BT’s Cloud of Clouds offering was launched last year in April as part of the company’s new technology roadmap to move customers onto a cloud platform. The Cloud of Clouds offering allows customers to integrate BT’s private, public and hybrid cloud services, as well as services from partners including AWS, Microsoft Azure, Salesforce and Cisco.

Oracle’s journey to the cloud has been a more varied experience, though the team would appear to be prioritizing the market segment for future growth. The tech giant was seemingly very sceptical over the implementation of cloud initially, as Oracle Executive Chairman Larry Ellison said in an analyst briefing in 2008, “The computer industry is the only industry which is more fashion driven than women’s fashion. I was reading W and it said that orange is the new pink. Cloud is the new SaaS.”

Since this comment the company has changed its direction, acquiring several cloud vendors to boost its position in the market. Oracle has however taken a slightly different approach from others in the industry, targeting organizations which have a vertical specific cloud offering. Opower, a company which provides customer engagement and energy efficiency cloud services to the utilities industry, was acquired for $532 million in May, and Textura, a provider of construction contracts and payment management cloud services, was bought for $663 million in April.

Although Oracle has been late to the party, the company has committed heavily to the new market. During the quarterly call earlier this month Ellison claimed Oracle is in a strong position to grow in the IaaS, having invested heavily second generation data centres. Telecoms.com readers would appear to agree with Ellison’s confidence as we asked in a flash poll whether the company could break AWS, Microsoft and Google’s dominance in the IaaS market; 64% agreed it could in time.

Oracle has committed heavily to the cloud computing market in recent years after an initial period of denial, which could be linked back to the company’s reliance on revenue driven from non-cloud products. The partnership would appear to be a move to justify the company’s position in the cloud market as Oracle lean on BT’s credibility to push its cloud offering to BT customers.

Iliad undercuts Microsoft, Google and AWS in cloud storage wars

Online.netFrench telco Iliad has challenged the cloud storage market through its Online.net subsidiary, undercutting the standing players in the market, reports Telecoms.com.

The new product offering, C14, was launched under the radar as the team has not made a public announcement to date, but simply added a new page onto its website. C14 targets the long-term storage market, aiming to engage customers who do not need immediate access to data and will be aiming to use the service for years, if not decades.

“C14 is designed to store huge volume of data for long term, like digital archiving, digital long term preservation, logs storage, pictures, videos, backups, disaster recovery plan… Why not backup all your Hadoop cluster for a few euros?” the company states on the website.

“Your important data are encrypted AES-256 and replicated many times then stored in our 25 meters deep underground fallout shelter, located in Paris, with no known natural, technological and military risks. We offer a very high software and physical security and comes with 8 compliance certifications and can be used for medical, military and bank data and fit all requirements of disaster recovery plan needs.”

While the storage market is a congested arena for the moment, the Online.net team have seemingly pinned hope of success on price as opposed to a unique selling point. The team claim C14 offers the lowest TCO on the market, undercutting the likes of AWS’ Glacier offering, OVH PCA Object Storage and also GoogleCloud Nearline. Only the Blackblaze enterprise offering is cheaper than C14, assuming all the figures are accurate.

Huawei launches new cloud hosting services for Europe

wireless area networking cloudNetworking giant Huawei has launched a series of cloud hosting services for the European mobile service provider market. It unveiled details of the Digital inCloud programme at the MVNO Networking Congress in London, where Huawei signed a memorandum of understanding with participating partners.

Digital inCloud is to be a service aggregator and distributor which allows global carriers and partners to connect. By doing so they can build a digital ecosystem comprised of different payment, message notification, voice/cloud call centres and business operations analyses from all the carriers. Digital inCloud will be a bridge between partners and telcos in digital product distribution and trading.

The European Hosting Centre will be based in the UK and run on Huawei’s MVNX platform, which can hosts more than 1 million mobile virtual network operator (MVNO) subscribers across Europe. The European hosting centre will also include a series of off-the-shelf cloud hosting services available to all European operators.

Both content and applications will be delivered ‘as-a-service’ by bridging the gap between partners and telcos in digital product distribution and trading. Currently, Huawei has aggregated 200,000 digital content items from 2100 content partners worldwide, including digital music, 2700 mobile games, 20,000 hours of premium video, live channels, open API and traffic monetization.

The Video ‘as-a-Service’ offering aggregates film from Huawei global partners, mobile network operators and virtual mobile network operators. It will support multiple definitions including SD, HD and 4K(UHD) on devices including home TVs, smartphones and tablets.

Meanwhile telcos will be able to get business support system as a service, an offering aimed particularly at MVNOs who are less likely to have the resources to afford their own systems. Similarly, Huawei’s Network-as-a-Service (NaaS) will be a more affordable and accessible way to help operators to capture customer behaviour data.

The Huawei Digital channel will create a simpler way of delivering content and improving the user experience, it said, while the Mobile Payment service will help telcos to exploit more financial applications.

BT and the IoT

BT Sevenoaks workstyle buildingIt is often said that the Internet of Things is all about data. Indeed, at its absolute heart, the whole ecosystem could even be reduced to four distinct layers, ones that are essentially applicable to any vertical.

First of all, you have the sensing layer: somehow (using sensors, Wi-Fi, beacons: whatever you can!) you have to collect the data in the first place, often in harsh environments. From there you need to transport the data on a connectivity layer. This could be mobile or fixed, Wi-Fi or something altogether more cutting edge.

Thirdly, you need to aggregate this data, to bring it together and allow it to be exchanged. Finally, there’s the crucial matter of analytics, where the raw data is transformed into something useful.

Operators such as BT sense the opportunities in this process – particularly in the first three stages. Some telcos may have arrived a little late to the IoT table, but there’s no question that – with their copious background developing vast, secure infrastructures – they enjoy some fundamental advantages.

“I see IoT as a great opportunity,” says Hubertus von Roenne, VP Global Industry Practices, BT Global Services. “The more the world is connected, the more you have to rely on a robust infrastructure, whether it’s connectivity or data centres, and the more you have to rely on secure and reliable environment. That’s our home turf. We are already active on all four layers, not only through our global network infrastructure, but also via our secure cloud computing capabilities and a ‘Cloud of Clouds’ technology vision that enables real time data crunching and strategic collaboration across very many platforms.”

An example of how BT is positioning itself can be seen in Milton Keynes, a flagship ‘smart city’ in the UK, with large public and private sector investment. BT is one of over a dozen companies from various industries testing out different use cases for a smarter, more connected city.

“In Milton Keynes we are the technology partner that’s collecting the data. We’ve created a data hub where we allow the information to be passed on, but also make it compatible and usable. The governance body of this Milton Keynes project decided very early to make it open source, open data, and allow small companies or individuals to play around with the data and turn it into applications. Our role is not necessarily to go onto the application layer – we leave that to others – our role is to allow the collection and transmission of data, and we help turn data into usable information.”

One use case BT is involved in is smart parking – figuring out how to help traffic management, reduce carbon footprint, and help the council to reduce costs and better plan for parking availability. “Lots of ideas which can evolve as you collect the data, and that’s BT’s role.”

Another good example of how BT can adapt its offerings to different verticals is its work in telecare and telehealth, where the telco currently partners with the NHS, providing the equipment, monitoring system, and certain administrative and operational units, leaving the medical part to the medical professionals.

While BT’s established UK infrastructure makes it well positioned to assume these kinds of roles in developing smarter cities and healthcare, in other, more commercial areas there are no place-specific constraints.

“Typically our core customer base for global services are the large multinational players,” says von Roenne, “and these operate around the world. We are bringing our network and cloud integration capabilities right down to the manufacturing lines or the coal face of our multinational customers. Just a few weeks ago, we announced a partnership with Rajant Corporation, who specialise in wireless mesh deployments, to enable organisations to connect and gather data from thousands of devices such as sensors, autonomous vehicles, industrial machinery, high-definition cameras and others.”

Indeed, there are countless areas where data can be profitably collated and exploited, and next month von Roenne will be attending Internet of Things World Europe in Berlin, where he will be looking to discover new businesses and business opportunities. “I think there is already a lot of low hanging fruit out there if we just do some clever thinking about using what’s out there,” he says, adding that, often, the area in which the data could really be useful is not necessarily the same as the one it’s being collected in.

The capacity to take a bird’s eye view, bringing together different sectors of the economy for everyone’s mutual benefit, is another advantage BT will point to as it positions itself for the Internet of Things.

Cisco to buy MaintenanceNet for $139m to bolster telecoms strategy

Cisco is buying MaintenanceNet for $139m

Cisco is buying MaintenanceNet for $139m

Cisco is looking to buy data analytics and business process automation specialist MaintenanceNet for $139m, the company announced this week. The networking giant said the move will help its partners capture more revenue from contract renewals, and may help strengthen its telecoms strategy.

MaintenanceNet offers data analytics and software that helps automate and manage the customer contract renewal process. It uses data analytics to aim special offers and new services at existing customers that are up for contract renewal in an automated fashion.

“This helps Cisco partners capture high-volume and low-dollar sales opportunities that may risk being overlooked. This streamlined process enables services contract opportunities to be pursued quickly and efficiently,” explained Debbie Dunnam, senior vice president of worldwide services sales at Cisco.

“MaintenanceNet will be joining Cisco’s Global Customer Success (GCS) organisation, a group dedicated to improving customer engagement and delivering a coordinated, end to end experience to our partners and customers. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.”

The move comes less than two weeks after Cisco paid $635m for OpenDNS, a move intended to strengthen its security services portfolio – with a particular view towards offering IoT-focused network security services.

Cisco said the MaintenanceNet purchase will enable it to further facilitate its partners’ businesses, and a segment one can imagine these kinds of capabilities being particularly relevant is telecoms, where Cisco has been working to make inroads with it Intercloud strategy – and where its business has struggled the most in recent quarters.

Telcos depend heavily on driving revenue growth through both new subscriptions and up-selling existing subscribers, not to mention keeping the subscriber attrition rate low, so anything Cisco can offer to help its partners (and itself, particularly as it goes to market with its own cloud services) achieve these goals will be a strategic imperative.

NXP: ‘Industry needs to ensure IoT is simple and secure’

Internet of Things devices need to be simple and secure if customers are to adopt

Internet of Things devices need to be simple and secure if customers are to adopt

The entire telecoms industry needs to focus on ensuring the IoT delivers real value to consumers, and the security and user simplicity of connected devices should be of paramount importance, said Jeff Fonseca, the regional sales director, Americas at chip vendor NXP in an interview with Telecoms.com.

As an NFC specialist whose customer case examples in the contactless payments space include the London Underground’s contactless travel, the badges at MWC, and several banks’ EMV cards, NXP is increasingly focusing on IoT. According to Fonseca, securing connected devices is something that has to happen for consumers to really get on board with the IoT.

“What we bring in terms of IoT is really the security. All the [secure] stuff we do in passports, all the stuff we do on bank cards, and secure payments, getting you securely onto trains, that type of secure technology, embedding that and infusing that into other categories like IoT [is on our agenda].”

But he said it is not yet clear what exactly is behind the much hyped term. “Honestly, IoT is a big word that I don’t know has a true definition of what’s going to be the one key thing that is IoT. There’s so many moving pieces and parts the difficulty is really unwrapping that, and then making sure we know where we need to be on the trajectory with the right players and partners.

“We need to have ways to execute upon very good security and connectivity that is simple for consumers to use, and that is scalable. It [IoT] shouldn’t be just a buzz word, it should actually have usable value for the consumer.”

Fonseca said there’s not much point in having numerous connected devices in the home unless there’s one common way to communicate with them. “You’re not gona have 10 different devices that all talk a different language in your home, that’s not gona scale in the IoT space. But if you have the ability to have a few devices that talk a similar language, then consumers start to see value from the perspective of managing your home with your smartphone, for example.”

But with having billions of devices connected to the internet come security implications, and Fonseca said ensuring consumers’ security is a key consideration. “How does that work, and how does that work securely? How do you take the cloud and connect it down to these end-point devices in your home and still manage them with your smartphone or your tablet.

“These are the difficult conversations we all have to have as an industry to move in that direction to make sure that in the end it’s all about the consumer, and making sure that there’s an extremely simple and usable product for them. Even though it’s complex underneath to do all this stuff that has to happen in IoT, the consumer doesn’t care, the consumer just wants it to work and they want it to be secure.”

At the MWC 2015 NXP was showcasing its product portfolio, which on top of the technology to secure bank cards and passports also includes solutions for connected car, wireless mobile charging, and ‘smart-audio’ solutions that enhance voice and call clarity based on information passed on by algorithms designed to recognise the environment from which the call is made. The firm has also developed wireless, magnetic inductance-based earbuds as part of a concept it calls ‘true mobility’.

At the beginning of the month NXP announced its plan to acquire competitor Freescale Semiconductor. “We are going to acquire them and the announcement so far has stated that part of that [acquisition] is this IoT convergence play,” Fonesca said. “Freescale is very strong in that category as well, and we’ll see some obvious synergies from taking what NXP has and from what they can bring to the table towards an IoT play.”

Visit the world’s largest & most comprehensive IoT event – Internet of Things World – this May