Category Archives: Software as a service

Microsoft signs GE in massive cloud deal

General Electric has signed up to use Microsoft's cloud software

General Electric has signed up to use Microsoft’s cloud software

Microsoft announced this week that it has signed up long-time tech partner GE to its cloud-based productivity software in a multimillion dollar deal.

The move will see GE deploy Microsoft’s cloud productivity suite Office 365 to GE’s more than 300,000 employees in 170 countries.

Jamie Miller, senior vice president and chief information officer of GE said: “As we deepen our investments in employee productivity, Microsoft’s innovative approach to collaboration made Office 365 our first choice for providing scalable productivity tools to our employees worldwide.”

GE said it will integrate a number of its line of business applications with Office 365 and deploy cloud-based email and Skype for Business calling and meetings, real-time document co-authoring, and team collaboration.

“Microsoft and GE share many values in common — openness, transparency, data-driven intelligence and innovation — all of which are driving forces behind Microsoft’s own mission to help people and organizations achieve more,” said John Case, corporate vice president of Microsoft Office. “As one of the most innovative companies in the world, GE understands what it takes to unleash the potential of its employees. We’re delighted GE has selected Office 365 as the productivity and collaboration solution to empower its global workforce.”

GE and Microsoft are longtime technology partner. The two companies have even set up a joint venture together – Caradigm, a company that develops and sells a healthcare technology platform for clinical applications and population management.

Nevertheless, the deal comes at a critical time for the company and is in some ways a validation of Microsoft’s goal of turning its business around from a number of strategic stumbles and focusing on its core strengths in software and the cloud. Earlier this month the company reported it would write off its entire Nokia acquisition and shed about 7,800 jobs in the process, mostly from its phone business.

Salesforce bakes security, compliance into native apps with Shield

Salesforce has launched Shield in a bid to improve confidence among highly regulated cloud adopters

Salesforce has launched Shield in a bid to improve confidence among highly regulated cloud adopters

Salesforce this week announced Salesforce Shield, a portfolio of “drag and drop” security and compliance assurance services that developers can bake into native Salesforce apps.

The Shield services include field audit trail and data integrity tracking, data encryption, archiving and event monitoring.

Salesforce said the services are already in use by some of the company’s clients in the financial services and healthcare services sectors.

“While many companies are leveraging the cloud to build apps at the speed of business, those in regulated industries have struggled to take full advantage of the cloud due to regulatory and compliance constraints,” said Tod Nielsen, executive vice president of Salesforce1 Platform, Salesforce.

“With Salesforce Shield, we are liberating these IT leaders and developers, and empowering them to quickly build the cloud apps their businesses need, with the trust Salesforce is known for.”

Salesforce said the move will help provide assurances to more heavily regulated sectors including developing applications with the Salesforce platform, particularly those that are learning more heavily on mobile platforms.

That said, mobile security has been a big focus for the firm in recent months. In April the company acquired Toopher, a Texas-based mobile authentication startup, and towards the end of last year the company joined Verizon’s dark fibre cloud interconnection service to give its customers more secure options for linking to its cloud platform.

Office 365 migration provider SkyKick scores $10m

SkyKick bagged $10m this week and is strengthening its capabilities beyond cloud migration

SkyKick bagged $10m this week and is strengthening its capabilities beyond cloud migration

SkyKick, a cloud migration specialist turned cloud service management provider, secured $10m in funding this week, which the company said would be used to accelerate product development and broaden its portfolio.

SkyKick specialises in migrating Microsoft productivity apps (Office 365, Exchange, etc.) and data into the cloud, and the company recently pivoted into the rest of the lifecycle by offering cloud app and permission management as well as backup and restore capabilities (which are only available in the US for now).

The $10m in funding brings the total amount secured by the firm since its founding to just over $17m, and will be used to expand sales and marketing as well as product development efforts.

“We are excited to usher in the next era for SkyKick—a global software company delivering cloud management solutions for partners,” said Todd Schwartz, SkyKick co-founder and co-chief executive.

“Cloud usage is expected to double in the next three years, and the average IT partner will soon have over 5,000 customer cloud touch points to administer, which can be incredibly complex and time-consuming for solution providers to backup and manage.”

The move to broaden its portfolio comes at a time of increasing saturation in the Office migration environment. Microsoft itself already offers a number of free cloud migration tools and there are a few others developed by third parties like SkyKick, so its ability to develop and offer strong capabilities relevant for post-deployment lifecycle needs is essential to its future growth.

Talkdesk scores $15m in cloud contact centre push

Talkdesk has raised $15m to take call centre software into the cloud

Talkdesk has raised $15m to take call centre software into the cloud

Cloud-based contact centre software provider Talkdesk has secured $15m in a series A round of funding led by DFJ with participation from existing investor, Storm Ventures, which the company said would be used to fuel its international expansion.

The latest round of funding brings the total amount raised by the firm since its founding to over $33m.

Talkdesk, which was founded in 2011, said its web-based contact centre solution integrates with Zendesk, Desk.com, Salesforce, Zoho, SugarCRM and Help Scout among other cloud services.

“Today’s consumers are used to instant app-driven communications, but most cloud-based call center solutions do not provide the functionality necessary for companies to meet their rising expectations for service. As such, companies are looking for a more progressive call center technology that provides relevant real-time customer information so they can deliver an exceptionally personalized experience,” said Tiago Paiva, Founder and chief executive of Talkdesk.

“We developed Talkdesk to address the needs of this $20B market1. We accomplished this by making it simple for companies to deploy a robust cloud-based call center software solution that provides contextual information about their customers, without the complexity or high cost associated with implementation,” Paiva said.

Call centres are becoming increasingly dispersed and as a result the software they use needs to be more nimble, slimmed down and flexible to deploy than when these were operating as large, centralised departments. The trend has contributed to the rise of a wide range of cloud-based contact centre solutions delivering omni-channel support.

Talkdesk said it’s one of the companies capitalising on this rise, and at more than 70 employees said it has experienced 1,000 per cent year on year revenue growth since its founding.

“This is the classic cloud-software eats the world storyline that we have seen before,” said Josh Stein, partner at DFJ. “We are seeing a massive evolution in the call center technology space that, until now, has been dominated by antiquated solutions.”

IBM claims strong traction with cybersecurity cloud network

IBM says its recently announced cybersecurity cloud service is gaining traction

IBM says its recently announced cybersecurity cloud service is gaining traction

IBM said over 1,000 organisations have now joined its recently announced cloud-based cybersecurity service, dubbed X-Force Exchange.

The service includes hundreds of terabytes of raw aggregated threat intelligence data and those that sign up to the service can upload their own data, so the more people join the more robust the service gets.

The initial data dump is based on over 25 billion web pages and images collected from a network of over 270 million endpoints, and includes data from over 15 billion monitored security events daily. But the company said participants have created more than 300 new collections of threat data since its launch.

“Cybercrime has become the equivalent of a pandemic — no company or country can battle it alone,” said Brendan Hannigan, general manager, IBM Security.

“We have to take a collective and collaborative approach across the public and private sectors to defend against cybercrime. Sharing and innovating around threat data is central to battling highly organized cybercriminals; the industry can no longer afford to keep this critical resource locked up in proprietary databases. With X-Force Exchange, IBM has opened access to our extensive threat data to advance collaboration and help public and private enterprises safeguard themselves,” Hannigan said.

Security isn’t a new area for IBM but offering real-time cyberthreat detection is, a move that has also put it in direct competition with a wide range of managed security service providers that have been playing in this space for years. Nevertheless, the company has a lot of clients so there’s a huge opportunity for the firm to harvest all of that data – particularly as it creates new partnerships with networking incumbents (like Cisco with VersaStack).

Citrix pitches Workspace Cloud for hybrid cloud service delivery

Citrix is aiming its solutions at hybrid cloud users

Citrix is aiming its solutions at hybrid cloud users

Citrix has unveiled Workspace Cloud, a set of cloud-based tools aimed at bridging the application deployment and management gap between on-premise and cloud infrastructure.

The solution, based on XenApp, XenMobile and XenDesktop technology, is basically an integrated and consolidated set of existing Citrix tools used to stream virtual apps to and manage mobile devices, and share content across devices and services – whether that data is located on-premise or in a cloud platform.

The company is pitching it as a “new control pane” for data across any device, and any infrastructure.

“Citrix Workspace Cloud is the future of on-demand IT. People want access to all their apps and data, and this no longer equates to a desktop. Citrix has created the fastest and easiest way to deploy new resources, simplified infrastructure management, and provided freedom of choice in selecting the right hosting and delivery model,” said Jesse Lipson, vice president and general manager, cloud services at Citrix.

Scott Ottaway, vice president at 451 Research said Citrix’s move to consolidate and integrate it offerings comes at a time when enterprises are struggling to bridge this gap between securing and managing content between a combination of on-premise and cloud platforms.

“When it comes to end-user computing, Enterprise IT is at a cross-roads with multiple challenges around device management complexity, data and application security, and requirements to deliver consumer-like, consistent experiences across any device,” Ottaway said.

“And IT leaders have more pressure than ever to achieve rapid time to market with new IT services, especially new mobile applications,” he said, adding that ensuring infrastructure agnosticism and reducing vendor lock-in will be essential for solutions vendors like Citrix moving forward.

Sage, Salesforce partner to offer cloud-based SME accounting solutions

Sage has developed a cloud-based offering for SMEs on the Salesforce platform

Sage has developed a cloud-based offering for SMEs on the Salesforce platform

Accounting software incumbent Sage has partnered with Salesforce to develop  business software based on the Salesforce’s cloud platform.

The two companies jointly developed Sage Life, which is being pitched as a set of cloud-based, mobile-enabled payroll and accounting tools for small businesses based on the Salesforce1 platform.

“Together with Salesforce, Sage is shaping the future of small business. Small business software no longer has to represent different systems or layers of complexity – it’ll be simple, collaborative, and real time,” Stephen Kelly, chief executive of Sage.

“With Sage Life, we are delivering social, mobile, cloud-based innovation, powered by real-time accounting. Now running a small business can be as easy as updating your Facebook status,” Kelly said.

The company said the software will help give small businesses a consolidated view of their customers, something often difficult to achieve given a fragmented technology landscape (SMEs don’t typically have the cash to spend on strong systems integration).

The move is a positive sign for Salesforce, which has attracted a wide range of new and legacy ISVs to its platform; Sage is quite popular in the UK (where it is based) and while it has its own cloud service in Sage One, developing a Salesforce-based alternative to its legacy solutions could broaden its reach.

The partnership comes as rumours surrounding Salesforce’s potential acquisition continue to swell. Salesforce has repeatedly declined rumours that it is working with financial advisors and fielding acquisition inquiries, with many betting that Microsoft may be one of the suitors in the running.

Thomas Cook deploys cloud-based workforce management platform

The travel agency is moving its on-premise workforce management platform to the cloud

The travel agency is moving its on-premise workforce management platform to the cloud

Thomas Cook has swapped out its on-premise workforce management solution for a cloud-based alternative in a bid to make the company more responsive and competitive, it announced this week.

The travel agency said it has been using Nice Systems’ workforce management platform for a number of years, but it decided to move onto the company’s cloud-based service to help gain a consolidated view of its workforce, which would make things like scheduling and forecasting more efficient.

“Following many years of success with Nice’s workforce management solution, we decided to move our operations to the cloud in order to accommodate our growing business needs, which includes a multi-channel service operation,” said Martin West, head of central operations support, Thomas Cook UK & Ireland.

“This has also given us the opportunity to centralise our customer-facing operations, which will help us achieve greater operational efficiency, better service, and reduced costs,” West said.

Benny Einhorn, president, Nice EMEA said: “With this cloud deployment, the company has a clear, organization-wide view into the forecasting and scheduling of staff, while at the same time retail personnel have ownership over their schedules. We’re proud of our partnership with Thomas Cook which provides an excellent example of how a company can deliver outstanding customer service through employee engagement.”

Accenture, Oracle form business unit to accelerate cloud uptake

Accenture and Oracle are forming a business unit to accelerate cloud  uptake

Accenture and Oracle are forming a business unit to accelerate cloud uptake

Oracle and Accenture are teaming up to create a joint business unit that will help mutual customers move more quickly onto (mostly Oracle) cloud platforms.

According to the companies the Accenture Oracle Business Group will bring together technologies and consulting power in order to help customers implement cloud-based services, which includes helping those clients tailor their business processes to those technologies.

Thomas Kurian, president, product development at Oracle said: “By providing a single process to implement end-to-end mission- critical services, the Accenture Oracle Business Group is ideally positioned to help our customers realize the true benefits of cloud computing.”

The group will offer vertically-integrated solutions built using Oracle’s software-as-a-service and platform-as-a-service offerings, supported by fleets of Accenture consultants skilled in Oracle and Java tech – who will also help implement cloud readiness and data migration strategies for clients.

“Building on our 23-year alliance relationship, the Accenture Oracle Business Group combines Accenture’s deep industry and technology experience with Oracle’s expansive set of cloud solutions to deliver client value not found elsewhere in the market today,” said Stephen Rohleder, group chief executive for North America, Accenture.

“This is part of our strategy to take advantage of Oracle’s leading technologies and build our business together for the future. It is a game-changer for our clients, Oracle, and Accenture,” Rohleder said.

NetSuite buys Bronto to bolster retail marketing capabilities

NetSuite is acquiring Bronto Software to blend its marketing automation capabilities with its ERP platform

NetSuite is acquiring Bronto Software to blend its marketing automation capabilities with its ERP platform

Cloud ERP incumbent NetSuite has acquired Bronto Software, a provider of cloud-based marketing automation software for omnichannel commerce, in a deal worth about $200m.

Founded in 2002, Bronto offers retailers cloud-based omnichannel marketing software for campaign lifecycle management and claims to sell its services to over 1,400 businesses including some of the world’s top brands (Armani Exchange, Timex ,Trek Bikes).

NetSuite said Bronto’s offerings will complement its SuiteCommerce, an ERP platform tailored to B2B and B2C commerce.

“This combination, for the first time ever, ties a rich marketing automation system with a cloud-based omnichannel commerce platform. The capabilities this solution will deliver are transformational,” said Zach Nelson, chief executive of NetSuite.

“Just as customers demand seamless cross-channel shopping experiences, they increasingly expect companies to communicate consistently through all of their digital experiences – on site, at stores, in email or through social or mobile. By combining the two companies’ offerings and technology, we can help merchants deliver relevant and consistent digital commerce experiences throughout the customer journey,” Nelson said.

Joe Colopy, chief executive of Bronto Software said the two companies will integrate their respective offerings.

“Today’s consumers expect brands to know them across every channel and marketing touchpoint. Providing that type of experience demands a unified approach to digital engagement, whether driving transactions online or offline or engaging with them through website, email, mobile or social,” he said.

“This will help merchants to better engage with their customers, drive repeat purchases and build lifelong loyalty.”

Over the years many large incumbents like Oracle and SAP as well as newer upstarts like Salesforce have moved quickly to strengthen their position in marketing automation through acquisition. Integrating ERP with marketing automation is a no-brainer, particularly when catering to firms with complex supply chains, so it’s no surprise NetSuite, a relatively new player in the field, is following in the same footsteps as other ERP players.