Category Archives: Public Sector

Asia, Interviews, Public Sector, public sector cloud

Cloud computing in the public sector

BCN has partnered with the Cloud Asia Forum event to speak to some of its speakers. In this interview we speak to Ben Dornier, Director of Corporate & Community Services, City of Palmerston.

BCN: What does your role involve and how is technology helping your organisation grow and reach more customers? What is the role of Cloud Computing in this?

Ben Dornier: My role includes responsibility for general corporate affairs (finance, city tax revenue, legal affairs, HR, IT, contracts, insurance and risk) as well as governance and strategy (the city strategy, annual budget, annual financial reporting, performance reporting, policy and corporate strategy), and community services (libraries, city recreational facilities, city facilities, city community services).

ICT plays a major role in ensuring this portfolio can not only be adequately delivered, but especially in ensuring it is done efficiently and sustainably. Cloud computing is a major player, with several major systems already in the cloud, and our transfer of all corporate ICT systems into public/private cloud hybrids over the course of this financial year. It has reduced our risk and cost base, and allowed us a shift of emphasis from employing pure technical expertise to technical strategy expertise, allowing us to focus on our core services while improving service standards.

What do you consider as the three main challenges for wide Cloud Computing adoption in Asia and how do you anticipate they can be overcome?

Interesting question, and really I can only answer regarding the public sector – the first is primarily HK based. I note a reticence amongst public agencies to provide mobility solutions to their employees, and I think this seriously hampers the effectiveness of cloud based solutions to get government workers out of their desks and into the city infrastructure and services, which I believe likely drags on costs and efficiency. With this as a barrier, many of the benefits of cloud based solutions will not be readily as apparent to the government – and the skill sets of highly competent, highly mobile workforce will not be an advantage.

Second, I see the structural issues associated with data governance and related policy as a serious barrier, although this is steadily decreasing. As long as policy makers are not actively addressing cloud procurement and adoption issues, the ICT staff supporting internal decision making will not be able to recommend new and innovative models of service delivery without there being fairly high costs associated with development. This continues the prevalence of ‘bespoke systems’ and the myth that ‘our agency and its requirements are unique, and we need a unique system’. I simply do not believe this is true any longer, and nations which address this at a federal or national level are reaping the benefits.

Third, in ‘cloud-readiness’, Asia is rapidly climbing – but this is really a private sector metric. I would strongly advocate that there be a concerted effort in the industry to support a public sector metric, which could bootstrap some of the incredible work happening in the private sector, and be a convincing argument for changes in public policy towards cloud use. Public sector use will be a serious revenue driver once procurement practices are able to support government cloud use in the least restrictive manner appropriate.

How much is Mobility part of your strategy? Is it important for organisations to enable employee mobility and reach out to customers through mobile devices?

Mobility is a ‘force-multiplier’ for us (to borrow from military terms), which allows us to increase productivity while reducing pressures on human resources. Municipal employees are able to spend less time at their desks entering data into corporate systems, be it for inspections and assessments of civic assets, to animal and parking infringements. For these staff, less time at the desk means more time doing the work they were hired to do. It also allows us to offer better employment flexibility for staff who would prefer to operate part time or odd hours, without some of the productivity issues often associated with workplace flexibility.

We are also finding that young employees are increasingly expecting us to provide this capability, and quickly adopt mobile solutions. As for our city residents, more than 50% are accessing city information through mobile devices when and where they need it, and an increasing proportion of these rely on mobile devices as their primary access. This will only increase.

How do you think Disruptive Technologies affect the way business is done in your industry?

Technology disruption is continuing to be a key component, particularly as older, expensive Line of Business systems are proving not nearly as capable as well managed cloud based solutions. I believe an increasing disruptor in this area will be cloud based integration services offering connections which tie multiple cloud based solutions into effectively a single service from the perspective of the end user.

There will always be a role for major system suppliers, but increasingly the aggregated cloud based service sector will take a large chunk of market share while reducing the risks associated to big capex spends and expensive implementations. When I am spending tax money, this is an important consideration!

Can you recommend a – relevant to Cloud and Technology – book/film/article that inspired you?

Being a bit more digital, might I suggest a blog! I have a heavy interest in concepts around ‘smart cities’, a technology disruption occurring around the business of building very expensive but often technologically ‘dumb’ civil infrastructure like bridges and waste facilities. I am an avid reader of posts at Jesse Berst’s “Smart Cities Now” blog, through his site at www.smartcitiescouncil.com. There are a few good blogs in this sector, but I enjoy the variety Jesse’s site provides.

What was your interest in attending Cloud Asia Forum? What are you looking to achieve by attending the event?

Frankly, I know from past experience that I am guaranteed an ‘ah-hah’ moment, or even several, which will change my thinking and perspective on a specific area related to cloud solutions in government. I am looking forward to hearing the speakers and interacting with delegates and finding out where these ‘ah-hah’ moments will occur. This year I am particularly interested in listening to topics covering C-Level persuasion, the translation of the technical advantages of cloud computing into corporate decision making involving non-technical (meaning ICT!) executives. For me, I think this will be helpful in persuading elected officials on their own terms about the benefits of cloud adoption.

asia cloud forum logo

Carrenza, gov.uk, Government, IaaS, Infrastructure as a Service, News & Analysis, Public Sector

Carrenza claims it’s now top cloud host for UK government digital service

gov.ukUK cloud service provider Carrenza has announced it is now providing the majority of hosting for the government digital service (GDS) as it made the production and staging environments for the Gov.UK site live on its cloud infrastructure.

Gov.uk has now rationalised hundreds of individual web sites for government departments and public bodies and concentrated the traffic for 24 ministerial departments and 28 other organisations according to Carrenza.

Infrastructure as a service (IaaS) provider Carrenza was initially asked to provide the infrastructure for Gov.UK’s preview operation in 2013 but, it claims, once it opened a second UK data centre its role was expanded. Carrenza rents capacity in Slough and London from data centre operators Equinix and Level 3.

Carrenza runs its IaaS and platform as a service (PaaS) offerings on a VMware-based cloud built on HP servers and HP 3PAR SAN storage which, it says, supports a range of operating systems, application and database technologies that includes “pretty much anything that runs on X86 architecture”. After Carrenza achieved official security accreditation the GDS moved the majority of Gov.Uk’s staging and production systems to the Carrenza Cloud, which has now received 2 billion visits, it says.

GDS originally found Carrenza through the G-Cloud III framework and a competitive tendering process. A major consideration for any cloud service provider, when pitching for contracts with the GDS, is a commitment to open source technology, according to Carrenza CEO Dan Sutherland.

Carrenza was chosen for Gov.UK because its custom software was developed in-house at GDS which needed to source cloud hosting and support for its flagship website.

“The launch of Gov.uk was a significant milestone,” said Sutherland. Open source has underpinned open dialogue and is helping to change and improve the way government communicates with its citizens, according to Sutherland.

Any cloud service provider wanting to win government contracts needs to concentrate on communicating with them, according to Andrew Mellish, Carrenza’s Head of Public Sector Services. “Our team understands what GDS is trying to achieve and how best to deliver the technologies they are using,” said Mellish, “when someone from GDS calls one of our engineers, they know they are speaking to someone who gets it and will work with them as efficiently as possible.”

News & Analysis, procurement, Public Sector, Research, Sungard

Hidden cost of public sector cloud over £300m a year, says research

The UK’s public sector is spending an extra £300 million a year on maintaining cloud services and on hidden costs associated with their cloud computing projects, according to Sungard Availability Services.

The claim follows an independent study, commissioned by Sungard, that questioned 45 senior IT decision makers in the UK in public sector organisations with more than 500 employees. The average individual cloud spend of the study group, in 2014/15, was £390,000.

Sungard’s analysis of the research appears in a report, Digital by Design: Avoiding the Cloud Hangover in the UK Public Sector, which claims that unexpected costs and increasing complexity will create a ‘cloud hangover’.

The main revelation of the research is that 82 per cent UK public sector organisations (according to the study group of 45 decision makers) have encountered some form of unplanned cloud spend. The average yearly cost of maintaining cloud services (among the study group) was £139,000. A further £258,000 was spent by each, over the last five years, on unforeseen costs. External maintenance costs for hardware accounted for 41 per cent of these unexpected costs, while systems integration was the other major contributor to bill shock, accounting for 30 per cent of the unbudgeted expenditure.

According to the report, 42 per cent of UK public sector organisations use the cloud to lower the work load for their ‘IT team’, while 47 per cent expect the cloud to reduce IT costs. Some 43 per cent of the public sector’s cloud customers are allegedly struggling with the costs of personnel needed to manage cloud deployments.

Roughly half (53 per cent) of all UK public sector organisations said cost savings were the key driver for adopting cloud services, but 33 per cent believe this has not been achieved. Over half (55 per cent) of all UK public sector organisations (claims the report) complain that the cloud has increased the complexity of their IT environment and 71 per cent say that cloud computing added a new set of IT challenges. Achieving interoperability between existing IT and new cloud platforms was the most frequently mentioned challenge, cited by 44 per cent of the survey group.

“There is no silver bullet for adopting cloud computing,” said Keith Tilley, executive VP of Global Sales and Customer Services Management at Sungard Availability Services, who called for a case by case review.

News & Analysis, Oracle, procurement, Public Sector, uk government

Ministry of Justice has made no savings at all from cloud strategy claims report

The UK Ministry of Justice (MoJ) has saved nothing from its cloud strategy as the department still buys 2.3 million licenses, reports The Register. According to the report, a government insider said Oracle is “extreme in its defence of existing licensing” and “stopping any flexibility.”

A freedom of information (FOI) request forced the MoJ to reveal that it buys 53 separate Oracle products including 961,000 internet expense licences, 250,000 licenses for each of three human resources systems and 100,000 payroll licences.

With 3,000 staff at the MoJ’s headquarters, that would average around 767 licenses for each employee. If all staff employed by the MoJ’s partner agencies were considered, then 33 Oracle licences have been bought for each of a total of 70,000 staff.

The MoJ transferred its people, services and IT to the Cabinet Office-run shared services centre in November last year. The FOI response revealed there had been no licensing cost savings yet to be associated with the move, since the licences are held in perpetuity and do not expire. The Technology Oracle Support and Maintenance Shared Services Oracle Support contracts will expire in April 2016, which could save £100m over the lifetime of the shared services centre contract.

The MoJ has refused to disclose the total it is spending on Oracle software, claiming this is a matter of commercial confidentiality.

The MoJ needs to review its use of Oracle, said analyst Clive Longbottom, senior researcher at Quocrica. “If the ministry being held to ransom by Oracle, through the systems integrators and consultants that the government insists on using, then it’s time to insist on a replacement database,” said Longbottom.

The analyst argued that Microsoft or IBM would be ‘more than willing’ to help the MoJ to move them over to their systems. A more nuanced data storage platform using a non-relational database alongside Hadoop could save them a lot on Oracle licences. “Oracle fights to the death to look after its licence revenues,” said Longbottom. “It is still in a legal battle with Rimini Street over how the third party support vendor manages Oracle licensing.”

Andy Tait, EMC, News & Analysis, Public Sector, VMware

Cost, flexibility driving UK public sector to cloud

The UK public sector is warming to cloud

The UK public sector is warming to cloud

A recent survey of over 600 UK decision makers suggests over three quarters (85 per cent) of UK public sector employees are using some form of public cloud services.

The VMware-sponsored research sheds some light on adoption drivers, with cost savings looking like the most frequently cited. More than a third of respondents (34 per cent) said affordability was the main reason for choosing to buy cloud services in their department, followed by ease of use (23 per cent).

“The findings from this research are very positive for the public sector. Line of businesses are using public cloud services to drive efficiencies across the organisation – both for employees to access data inside the organisation, and to speed the delivery of citizen-focused services, for example passport applications, that fluctuate at times throughout the year,” said Andy Tait, head of public sector strategy, VMware.

While cloud services aren’t always cheaper than their legacy alternatives it is perhaps unsurprising that affordability is one of the leading drivers of cloud uptake in the public sector given increased budgetary pressure and savings requirements being placed on departments.

Still, the research highlights a growing IT security issue. The survey results show just under two-thirds of (60 per cent) of public sector respondents use some form of public cloud services, whether offered by IT or not.

“In order for the UK public sector to drive efficiencies in a secure, flexible, agile and compliant manner, business users need to look at embracing a hybrid cloud strategy that can provide portability of workloads, one set of management tools and deliver services such as disaster recovery and built in security – without the cost of having to investing in unnecessary resources and tools,” Tait said.

Alastair Mitchell, Dods Research, Enterprise IT, Huddle, News & Analysis, Public Sector

Only one third of UK public sector comfortable with cloud – survey

Survey research reveals UK public sector workers still aren't sold on cloud

Survey research reveals UK public sector workers still aren’t sold on cloud

Only 35 per cent of public sector staff are comfortable using cloud-based services according to a survey report published this week.

The survey, commissioned by enterprise collaboration cloud service provider Huddle and carried out by Dods Research, petitioned more than 5,000 UK public sector workers on their views towards cloud services and collaboration.

According to the results just a third of public sector staff seem comfortable using cloud services, while slightly more say they have never used cloud services before.

The results come at a time when the UK government is looking to cut billions of pounds by cutting programmes and improving operational efficiency through the use of cloud services, a key pillar in its ‘cloud-first’ strategy originally revealed in 2013.

“The public sector frontline is stuck between a rock and a hard place,” said Alastair Mitchell, co-founder and chief marketing officer of Huddle.

“On the one hand, staff are being asked to remove £13bn of spend, but on the other, the new cloud-based IT infrastructures that are key to a large proportion of these savings are not yet sufficiently understood or trusted enough to be widely deployed. UK government has to up the rhetoric on cloud benefits and training, else the cuts are simply not possible,” he said.

“It’s really very simple. If public sector employees — and in particular those in IT roles — are not convinced of the benefits of cloud computing and the changes to working practices that can be delivered through it, then the £13bn public sector savings are not realistic.”

The UK government spent over £4.3bn on IT services last year, though the government has frequently said cloud services must play a leading role in reducing IT spending across the UK public sector.

Big Data, David Stokes, Europe, IBM, Jo Johnson, News & Analysis, Public Sector, STFC, uk government

IBM, UK gov ink $313m deal to promote big data, cognitive compute research

IBM and the UK government are pouring £313m into big data and cognitive computing R&D

IBM and the UK government are pouring £313m into big data and cognitive computing R&D

The UK government has signed a deal with IBM that will see the two parties fund a series of initiatives aimed at expanding cognitive computing and big data research.

The £313m partnership will see the UK government commit £113m to expand the Hartree Centre at Daresbury, a publicly funded facility geared towards reducing the cost and improving the efficiency and user-friendliness of high performance computing and big data for research and development purposes.

IBM said it will further support the project with technology and onsite expertise worth up to £200m, including access to the company’s cognitive computing platform Watson. The company will also place 24 IBM researchers at the Centre, who will help the researchers commercialise any promising innovations developed there.

The organisations will also explore how to leverage OpenPower-based systems for high performance computing.

“We live in an information economy – from the smart devices we use every day to the super-computers that helped find the Higgs Boson, the power of advanced computing means we now have access to vast amounts of data,” said UK Minister for Universities and Science Jo Johnson.

“This partnership with IBM, which builds on our £113 million investment to expand the Hartree Centre, will help businesses make the best use of big data to develop better products and services that will boost productivity, drive growth and create jobs.”

David Stokes, chief executive for IBM in the UK and Ireland said: “We’re at the dawn of a new era of cognitive computing, during which advanced data-centric computing models and open innovation approaches will allow technology to greatly augment decision-making capabilities for business and government.”

“The expansion of our collaboration with STFC builds upon Hartree’s successful engagement with industry and its record in commercialising technological developments, and provides a world-class environment using Watson and OpenPower technologies to extend the boundaries of Big Data and cognitive computing,” he added.

G-Cloud, Nicky Stewart, Opinion, Public Sector, Skyscape, uk government

G-Cloud: Much has been achieved, but the programme still needs work

The UK government is ahead of the curve in cloud, but work still needs doing

The UK government is ahead of the curve in cloud, but work still needs doing

Thanks to G-Cloud, the once stagnant public sector IT marketplace that was dominated by a small number of large incumbent providers, is thriving. More and more SMEs are listing their assured cloud services on the framework, which is driving further competition and forcing down costs for public sector organisations, ultimately benefitting each and every UK tax payer.  But the programme still needs work.

G-Cloud initially aimed to achieve annual savings of more than £120m and to account for at least half of all new central Government spend by this year. The Government Digital Service has already estimated that G-Cloud is yielding efficiencies of at least 50 per cent, comfortably exceeding the initial target set when the Government’s Cloud Strategy was published in 2011.

According to the latest figures, the total reported G-Cloud sales to date have now exceeded £591m, with 49 per cent of total sales by value and 58 per cent by volume, having been awarded to SMEs. 76 per cent of total sales by value were through central Government; 24 per cent through the wider public sector, so while significant progress has been made, more work is clearly needed to educate local Government organisations on the benefits of G-Cloud and assured cloud services.

To provide an example of the significant savings achieved by a public sector organisation following a move to the cloud, the DVLA’s ‘View driving record’ platform, hosted on GOV.UK, secured online access to driving records for up to 40 million drivers for the insurance industry, which it is hoped will help to reduce premiums. Due to innovative approaches including cloud hosting, the DVLA managed to save 66 per cent against the original cost estimate.

Contracts held within the wider public sector with an estimated total value of over £6bn are coming to an end.  Therefore continued focus must be placed on disaggregating large contracts to ensure that all digital and ICT requirements that can be based on the cloud are based on the cloud, and sourced from the transparent and vendor-diverse Government Digital Marketplace.

Suppliers, especially SMEs and new players who don’t have extensive networks within the sector, also need much better visibility of downstream opportunities. Currently, G-Cloud is less transparent than conventional procurements in this respect, where pre-tender market engagements and prior information notices are now commonplace and expected.

However, where spend controls cannot be applied, outreach and education must accelerate, and G-Cloud terms and conditions must also meet the needs of the wider public sector. The G-Cloud two year contract term is often cited as a reason for not procuring services through the framework, as is the perceived inability for buyers to incorporate local, but mandatory terms and conditions.

The Public Contracts Regulations 2015 introduced a number of changes to EU procurement regulations, and implemented the Lord Young reforms, which aim to make public procurements more accessible and less onerous for SMEs. These regulations provide new opportunities for further contractual innovation, including (but not limited to) dynamic purchasing systems, clarification of what a material contract change means in practice, and giving buyers the ability to take supplier performance into account when awarding a contract.

The G-Cloud Framework terms and conditions must evolve to meet the needs of the market as a whole, introducing more flexibility to accommodate complex legacy and future requirements, and optimising the opportunities afforded by the new public contract regulations. The introduction of the Experian score as the sole means of determining a supplier’s financial health in the G-Cloud 6 Framework is very SME unfriendly, and does not align to the Crown Commercial Service’s own policy on evaluation of financial stability. The current drafting needs to be revisited for G-Cloud 7.

As all parts of the public sector are expected to be subject to ongoing fiscal pressure, and because digitising public services will continue to be a focus for the new Conservative Government, the wider public sector uptake of G-Cloud services must continue to be a priority. Looking to the future of G-Cloud, the Government will need to put more focus on educating buyers on G-Cloud procurement, the very real opportunities that G-Cloud can bring, underlined by the many success stories to date, and ensuring the framework terms and conditions are sufficiently flexible to support the needs of the entire buying community. G-Cloud demonstrates the possibilities when Government is prepared to be radical and innovative and in order to build on the significant progress that has been made, we hope that G-Cloud will be made a priority over the next five years.

Written by Nicky Stewart, commercial director at Skyscape Cloud Services

Alex Hilton, APM Group, Cloud Industry Forum, cloud standards, ENISA, Enterprise IT, European Commission, News & Analysis, Public Sector, Richard Pharro

CIF cloud code of practice gains European Commission backing

The Cloud Industry Forum's COP gained the EC's seal of approval for cloud certification this week

The Cloud Industry Forum’s COP gained the EC’s seal of approval for cloud certification this week

The Cloud Industry Forum’s (CIF) code of practice for cloud service providers has been added to the European Commission’s growing list of cloud certification schemes. The move means it passes the EC’s benchmark for service security and reliability.

The Commission’s Cloud Certification Schemes List was set up as part of the European Cloud Strategy and developed by the European Union Agency for Network and Information Security (ENISA); it gives an overview of different existing certification schemes for cloud services in the region.

The scheme effectively the Commission’s way of recognising a certification’s claim to ensuring cloud contracts guarantee a certain level of security or reliability, which it hopes will assure European customers of a provider’s claims and help stimulate spending on cloud services.

“This is a major milestone for the Cloud Industry Forum and the broader cloud community.  There are no dedicated cloud standards in the market, making it difficult for small business customers to identify trusted advisors,” said Alex Hilton, chief executive officer of the Cloud Industry Forum.

“We hope this recognition will encourage more users of cloud services to actively seek providers that are CIF-certified, and likewise more CSPs to seek certification. We have taken important steps in providing a foundation in what is a fast changing and, to many, a new technology sector,” Hilton said.

Other certification schemes included in the list include the Cloud Security Alliance’s attestation, certification and self assessment, EuroCloud’s Star Audit, ISO 27001 and PCI v3.

Richard Pharro, chief executive of APM Group, the Cloud Industry Forum’s certification partner, added: “The Code of Practice was first established with the aim of driving levels of accountability, capability and transparency in the Cloud industry, which are all critical to the Cloud service contract. With the adoption of Cloud within businesses progressing at an incredibly fast rate, those key tenets of Cloud delivery are as important as ever.”

“CSPs need to ensure they operate their businesses and services in a fully open and transparent manner where it is clear to their customers – existing and new – that they are trustworthy and capable of offering the services they claim to be able to offer. The CIF CoP is one of very few schemes which offers this much needed reassurance to end users regarding the organisations they choose to work with,” he added.

Aaron Levie, Box, federal government, News & Analysis, Public Sector, Sonny Hashmi, US Department of Justice

US Department of Justice taps Box for file sharing and collaboration

The US DoJ is deploying Box as the company pushes forward in the public sector

The US DoJ is deploying Box as the company pushes forward in the public sector

The US Department of Justice is deploying Box in a bid to improve content sharing and collaboration. The company also said it will shortly receive Agency Authorization to Operate, which means the solution can be deployed across all DoJ agencies.

The DoJ said it is deploying Box to simplify internal and external collaboration between other federal government agencies and third-party organisations, improve support of mobile devices for content sharing and collaboration, and reduce its increasingly fragmented landscape of document storage and the tools used to manage content.

“There is an increasing need to securely connect and enable processes across agencies and jurisdictions as well as to connect government employees with their data, content, and stakeholders,” said Aaron Levie co-founder and chief executive officer at Box.

“Innovative government agencies, like DOJ, are deeply committed to leveraging emerging cloud technologies to better serve the American people, while ensuring the security and privacy of sensitive information. We are thrilled to support the DOJ’s technology efforts, helping to transform the way they manage and share information,” Levie said.

Box said it has over 40 federal government customers, over 34 million users and 45,000 organisations globally using its service, and the company is planning a big push into the public sector. The company recently brought on Sonny Hashmi, former chief information officer for the US General Services Administration to help it penetrate further into the public sector, and it is also currently pursuing FedRAMP compliance in a bid to certify the service for use across all US federal government agencies.