In my last blog, I discussed how the Internet of Things is really developing into what can more accurately be called the Internet of Agents. These connections and multi-agent systems are resulting in an increasing number of highly applicable, value-added bundled and branded services. The latest Gartner forecast for Internet of Things predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services.
The Internet brings us 21st century online versions of other traditional services: agents that can deliver cars as a service, clothes as a service and takeaway food as a service. The Internet of Agents tells you where you can catch a bus for wherever you want to go, and how long it will be before the bus arrives at your stop. It also tells you which local hardware store stocks the product you’re looking for. If you choose, you can track “things” that belong to you. You can track your car or your laptop or your mobile device if it goes missing. Your children, your pets, your significant other (yes, people are now “things” too). You know where a package in transit is and when it’s scheduled to be delivered to your doorstep. All of these agent-driven services bring together traditional people-based services, connectedness, location awareness and physical devices or tools.