SLAs: Are you trapped in the cloud?

Buyer beware

You would consider it somewhat careless to take out a mortgage or buy a new car without fully understanding the extent of the contract – so why are so many companies choosing to outsource their entire IT estate without fully understanding the terms and conditions?

Business would dictate a buyer beware attitude when it comes to purchasing anything and this mentality needs to be adopted when it comes to the cloud.  

It is vital that a company looks at its business needs, ascertains what is considered mission critical, and signs a contract that has the SLAs in place to deliver upon those needs.

It is far too simple in the first instance to glance over a contract and assume it matches your criteria, but in reality, the first draft will usually fall in favour of the proposer.

Whilst you may resent the initial cost of employing a lawyer, in …