SYS-CON Events announced today that TechTarget has been named “Media Sponsor” of SYS-CON’s 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets.
American Airlines moves consumer facing apps to the cloud – with IBM’s help
American Airlines is moving critical applications, including its customer-facing mobile app and check-in kiosks, to IBM’s cloud, the latter has announced.
The move builds upon the two companies’ partnership, first announced last year, with the airline also moving workloads and tools such as its Cargo customer website to the IBM cloud.
The two companies have agreed to rewrite applications to IBM’s cloud platform as a service (PaaS), as well as establishing a cloud-native architecture. American Airlines will work with IBM Global Services to help create applications through a micro-services architecture, DevOps, agile methodology, and lean development.
“In selecting the right cloud partner for American, we wanted to ensure the provider would be a champion of Cloud Foundry and open source technologies so we don’t get locked down by proprietary solutions,” said Daniel Hendry, VP customer technology and enterprise architecture at American. “We also wanted a partner that would offer us the agility to innovate at the organisational and process levels and have deep industry expertise with security at its core.
“We feel confident that IBM is the right long-term partner to not only provide the public cloud platform, but also enable our delivery transformation,” Henry added.
IBM has helped several companies – in particular airlines – with their digital transformations of late. Earlier this month it was revealed that Singapore Airlines was using various apps to help increase productivity and customer experience, while United Airlines and Finnair are also using IBM to provide iOS apps to devices and employees.
“American Airlines is embracing IBM Cloud as a true business enabler to lead the way in innovative customer experiences,” said David Kenny, SVP IBM Watson and Cloud Platform. “It is the foundation of American’s digital transformation and enables the airline to take its delivery speed to the next level with increased scalability, performance and agility to improve business processes and customer experiences at the same time.”
Announcing @Conference_Guru Named “Media Sponsor” of @CloudExpo | #IoT #Cloud #DevOps
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of SYS-CON’s 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to great conferences, helping you discover new conferences and increase your return on investment.
[session] SAP in the Public Cloud | @CloudExpo @Ocean9inc #Cloud #Analytics #Security
Managing mission-critical SAP systems and landscapes has never been easy. Add public cloud with its myriad of powerful cloud native services and this may not change any time soon.
Public cloud offers exciting new possibilities for enterprise workloads. But to make use of these possibilities and capabilities, IT teams need to re-think everything they have done before. Otherwise, they will just end up using public cloud as a hosting platform for their workloads, aka known as “lift and shift.”
Ireland’s ‘distinctive’ data centre market makes it top for Europe, says new report
If you’re looking for a place to put your data, then Ireland may be the best port of call, according to a new report from BroadGroup.
The report, issued this morning, argued the Emerald Isle’s status in the EU, as well as its ‘low corporate tax environment’, make it an attractive proposition. Connectivity is also a strong point, with the first direct submarine cable system from Ireland to France – bypassing the UK – expected to be launched in 2019.
“Active government support for inward investment by hyperscales from companies such as Amazon and Microsoft has resulted in the construction of massive facilities around Dublin,” the company notes. “Even now authorities are seeking to identify potential land banks for new large scale data centre facilities in Ireland, which indicates that the supply of more space will continue to enter the market.”
While Amazon and Microsoft have facilities in Dublin, another company looking to move business over to Ireland is Apple. According to Silicon Republic, a court decision on the €850 million Apple data centre looking to be built in Athenry is expected later this week having been postponed due to a shortage of judges.
BroadGroup suggests that Dublin is somewhat overlooked in terms of clout compared with its European neighbours. The city is currently the seventh largest market by third party metres squared space in Europe, but the presence of webscales should account for Dublin to be re-classified as a tier 1 hub, alongside London, Paris, Amsterdam, and Frankfurt.
You can read the full report here (paid).
[video] Enterprise Cloud Solutions with @Tintri | @CloudExpo #IaaS #Cloud #DevOps
“Tintri focuses on the Ops side of the DevOps, which basically is pushing more and more of the accessibility of the infrastructure to the developers and trying to get behind the scenes,” explained Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
The Shifting Needs of Cloud-Era End Users
Click here to download our recent webinar:
How the Cloud Is Killing Traditional Help Desk
As we enter the cloud era, most people are focused on what, where, and why when it comes to cloud. They want to know; how do I architect it? How do I migrate to it? And how do I operate it? Once the transition is made, the question is then, how does it affect how I support my users? Also, what is the impact to my Help Desk team? Given a cloud framework, operations people need to be considered differently. Their positions were created to deal with issues IT already knew about. However, cloud changes the game. Since so much of the cloud is hidden, you can’t just refer to a guidebook to get some help, thus you do lose some sense of control. For example, if Office 365 rolls out a new update, when users connect it will look different because it updates automatically, and the users might not know what to do.
The issue is that today the traditional structured tiers of Help Desk aren’t the same. The old model won’t work anymore. In a traditional help desk model, Tier 1 handles the simpler questions while Tier 2 handles the more difficult, escalated challenges. But with the cloud, if the Help Desk cannot solve the issue, then they become the user and must open a ticket with the vendor or cloud provider, thus making coordination more difficult and less efficient.
That is not to say that transitioning to the cloud doesn’t have many perks and can greatly contribute to efficiency. But it’s crucial to plan for the impact that your company’s cloud strategy will have on your Help Desk and end user support. There are a variety of variables that must be considered when moving to the cloud, including more training, re-architecting the way Help Desk is built, and turning it into a Help Hub. Help Desk is changing drastically: it is the hub for communications and you need to be able to provide that conduit to other, additional help avenues and take incident ownership to maximize your users’ productivity. During our recent webinar, How the Cloud Is Killing Traditional Help Desk, we dove deeper into this and provided you with the questions that should be asked and the solutions to common cloud-era Help Desk challenges.
[video] Getting Public Cloud Benefits | @CloudExpo @Cloudistics #AI #Cloud #DataCenter
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Crisis Response Using Cloud Computing | @CloudExpo #ML #IoT #M2M #Cloud #FedRAMP
Cloud computing is more than servers and storage. In a crisis situation it can actually be a lifesaver. BlackBerry, in fact, has just become the first cloud-based crisis communication service to receive a Federal Risk and Authorization Management Program (FedRAMP) authorization from the United States Government for its AtHoc Alert and AtHoc Connect services. If you’re not familiar with FedRAMP, it is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The Blackberry certification was sponsored by the US Federal Aviation Administration.
[video] Composable Infrastructure with @HTBase | @CloudExpo #IaaS #Cloud
“We focus on composable infrastructure. Composable infrastructure has been named by companies like Gartner as the evolution of the IT infrastructure where everything is now driven by software,” explained Bruno Andrade, CEO and Founder of HTBase, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.