Cloud PBX Services Poised to Take Off

by John McMillan, Director, Partner Business Consulting, Parallels

 

SMBs make up 99% of businesses worldwide, and they are adopting cloud services. According to Parallels SMB Cloud Insights™ research, the most commonly adopted cloud services include: web hosting, security add-ons, and a wide range of SMB-focused SaaS applications. Parallels research predicts that, on average, SMBs will have seven cloud services by end of 2016, growing from four services consumed today.

 

One service that will enjoy broad SMB adoption is cloud PBX. Cloud PBX services are a classic example of the cloud’s transformational impact on the SMB segment, allowing SMBs to have access to an enterprise-class communications experience without the overhead cost and maintenance of a traditional in-house PBX system. Cloud PBX typically includes mobile integrations, an automated attendant, and web conferencing – all packaged and priced for SMBs.

 

 

In the US, up to 50% of SMBs who have an existing in-house PBX system today and up to 30% who have regular land-lines are interested in switching to cloud PBX services. It is easy to see why – cloud PBX services are a good solution for the following key SMB needs:

 

1) Projecting a professional, enterprise-like image by providing a single phone number for the business, extensions for employees, and simple call routing.

2) Increasing customer intimacy by quickly connecting clients to the right resource using an automated attendant.

3) Increasing worker productivity by extending cloud PBX features to mobile devices, providing anytime, anywhere communications with customers, partners and employees.

 

In conclusion, cloud PBX services are poised to gain broad adoption in the SMB segment, as more cloud service providers add them to their SaaS portfolios, and SMBs widely recognize the impact that cloud PBX can have on their business and customer experience.

 

Beware of the Accidental Cloud Architecture

Prior to service-oriented architecture (SOA), many companies suffered from the infamous “accidental architecture” which evolved as a result of accumulating a large number of point-to-point application integration connections. Unless IT takes a strong role ensuring Software as a Service (SaaS) purchases by lines of business (LOB) integrate easily with the existing infrastructure, history is likely to repeat itself by reversing the benefits of SOA with a new form of chaos called the “accidental cloud architecture”
In this Q&A, Oracle’s Bruce Tierney, a director of Oracle SOA Suite, will outline a number of best practices businesses can adopt to avoid creating the accidental cloud architecture. Bruce will also explain how organizations can best leverage SOA and BPM technologies to create an optimal hybrid on-premise/private/public cloud infrastructure.

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Can a Dedicated Server Equate to an Immediate Performance Boost?

Performance is your website’s first impression to visitors. Almost 50% of users expect a web page to load within two seconds. The move from a shared server to a dedicated server can alleviate many of a website’s performance issues and improve overall revenue and user experience.
Shared hosting, by contrast, has hundreds of other websites on the same server. All bandwidth, server memory, hard drive space and CPU cycles are shared with other website owners. Database servers are also shared with these hundreds of other site owners. The result can be a bottleneck at the server-level.
Dedicated servers are leased or fully purchased machines completely controlled by the webmaster. All server resources and databases are dedicated to the one business. Bandwidth, which plays a major role in how quickly a page loads, is also dedicated to the server, so no other website traffic interferes with the business’ traffic.

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Zoho Docs Desktop App Get Two-Way File Sync

Zoho today announced it has added Zoho Docs for Desktop, adding two-way file synchronization capability to Zoho Docs, the company’s online document management application with integrated online office suite. Zoho Docs users can now synchronize files on their local Windows, Mac and Linux desktop and laptop computers with the cloud as well as sync their cloud files with their local computers.

“Making user’s files available at all locations is an important feature of a document management system. We are happy to offer two-way file synchronization capability to Windows, Mac and Linux users,” said Raju Vegesna, Zoho evangelist. “Zoho users now get a powerful two-way file synchronization capability combined with expanded storage options and a tightly integrated online office suite, making this a unique offering for businesses.”

Zoho Docs for Desktop allows users to sync their Zoho Docs files and folders to Windows, Mac or Linux laptop or desktop computers. Users can sync all files and folders or pick specific folders to sync. With the sync folder in place on authorized computers, users will have the files available both in the Zoho Docs cloud folder as well as on their computers at the same time.

How to Protect Against Your Cloud Storage Provider’s Demise

This week’s news about cloud storage provider (CSP) Nirvanix has lots of organizations thinking about and, in some cases scrambling to deal with, the repercussions of a cloud provider shutting down. While pundits may speculate about what happened to this particular CSP and ponder the various “what-if” scenarios of how the outcome might have been different, such analyses offer little consolation to the customers who are affected by this sudden change and loss of their trusted cloud vendor.

Adding to the hysterics, cloud opponents on the sideline may find time to revel in the momentary superiority of traditional IT infrastructure which is unaffected by such disruptions. However, those who understand the intrinsic value of cloud storage solutions and have been perceptive of prior happenings in the cloud industry may recall this week’s incident is not unique, as a major vendor shut down their CSP services over three years ago. Instead, they may ask whether the events of three years ago have improved the ability of customers to react to an event of this nature.

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Cloud Corner Series – Making Sense of New Cisco Product Announcements

In this segment of Cloud Corner, Lou Rossi, VP, Technical Services, at GreenPages-LogicsOne provides some clarity around new product offerings from Cisco.

 

http://www.youtube.com/watch?v=p0qWff1IUT4

 

If you have questions around any of the products mentioned in the video send us an email at socialmedia@greenpages.com

 

Remember you can also follow us on…

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Which Countries Really Lead in Internet Access?

At the Tau Institute, we develop relative, “pound-for-pound” rankings that can uncover diamonds in the rough and more important, show well a nation is doing with respect to its available resources. We integrate several technology and social factors into our algorithms — on the one hand including average bandwidth, access to broadband, number of dataservers, on the other hand including income disparity, perception of corruption, human development, and the local cost of living.

We’ve ranked 102 nations, and include an overall ranking as well as regional rankings and rankings by income tier. We’ve also developed “raw” rankings, which emphasize technology parameters more than the socio-economic ones, and therefore can be used to show a country’s raw potential.

I’ll list our current leaders in several categories in an upcoming article. For now, I’d like to focus on an interesting relationship between Internet access, broadband access, and income.

I noted previously that Uganda is emerging on our charts because a relatively high number of its people have Internet access, given its low per capita income. Developing this stat goes to the heart of what we’re doing, as we seek to identify those countries that are doing the best with what they have.

A cursory review of data from the International Telecommunications Union shows the usual suspects as the world’s leaders in Internet access: Northern and Western Europe, South Korea, Canada and the US. However, we would like to know who leads the world on a relative basis, ie, who is doing the most with the resources they have? So, if we integrate the percentage of Internet access directly into the per capita income among the 102 countries that we survey, we find a Top 15 as follows:

1. Kenya
2. Uganda
3. Vietnam
4. Tanzania
5. Nigeria
6. Morocco
7. Senegal
8. Sudan
9. Egypt
10. Bolivia
11. Philippines
12. Yemen
13, Tunisia
14. Ghana
15. Malawi

This view may serve of some value to us in developing our “raw” algorithms. African nations dominate, and it shows how there are flickers of potential within the lower-income nations of the world.

To refine it a bit, we can then integrate the percentage of Internet access into fractional exponents (square roots and beyond) to dampen the influence of lower income on Internet access. We also measure our iterative results against a nirvanic “Perfect Land,” a statistical nation we’ve created that has optimal performance in every category we examine. In doing so, and in feathering in a 10% logarithmic adjustment, we come up with a Top 25 of:

1. Morocco
2. South Korea
3. Latvia
4. Estonia
5. Slovakia
6. Croatia
7. New Zealand
8. Malaysia
9. Netherlands
10. Czech Republic
11. Lithuania
12. Poland
13. Finland
14. Taiwan
15. Vietnam
16. Sweden
17. UK
18. Slovenia
19. Germany
20. Denmark
21. Bulgaria
22. Canada
23. Hungary
24. Hong Kong
25. Kenya

Again, this applies only to a ratio of percentage of population with Internet access versus per capita income. It is not in itself one of our official rankings. Rather, it is just one little glimpse of how we conduct our overall methodology. And it provides a nice relative look that doesn’t simply parrot a correlation between wealth and connectivity.

It also provides a flavor of how we balance various factors to create looks that don’t follow traditional methods, which trend heavily toward simply having wealthy nations on top, developing nations on the bottom. We are continuously fine-tuning each of our formulas and algorithms, and will be fine-tuning this view as well.

In any case, notably missing from this list are the United States (which we believe to be a consistent underperformer in its deployment of IT infrastructure, given its resources), as well as all of the BRICs nations (which we also find to be underperformers in all of our rankings).

Later, I’ll address broadband connectivity (not just overall Internet access), as well as mobile access…after I let my floating-point core recover for awhile.

read more

Which Countries Really Lead in Internet Access?

At the Tau Institute, we develop relative, “pound-for-pound” rankings that can uncover diamonds in the rough and more important, show well a nation is doing with respect to its available resources. We integrate several technology and social factors into our algorithms — on the one hand including average bandwidth, access to broadband, number of dataservers, on the other hand including income disparity, perception of corruption, human development, and the local cost of living.

We’ve ranked 102 nations, and include an overall ranking as well as regional rankings and rankings by income tier. We’ve also developed “raw” rankings, which emphasize technology parameters more than the socio-economic ones, and therefore can be used to show a country’s raw potential.

I’ll list our current leaders in several categories in an upcoming article. For now, I’d like to focus on an interesting relationship between Internet access, broadband access, and income.

I noted previously that Uganda is emerging on our charts because a relatively high number of its people have Internet access, given its low per capita income. Developing this stat goes to the heart of what we’re doing, as we seek to identify those countries that are doing the best with what they have.

A cursory review of data from the International Telecommunications Union shows the usual suspects as the world’s leaders in Internet access: Northern and Western Europe, South Korea, Canada and the US. However, we would like to know who leads the world on a relative basis, ie, who is doing the most with the resources they have? So, if we integrate the percentage of Internet access directly into the per capita income among the 102 countries that we survey, we find a Top 15 as follows:

1. Kenya
2. Uganda
3. Vietnam
4. Tanzania
5. Nigeria
6. Morocco
7. Senegal
8. Sudan
9. Egypt
10. Bolivia
11. Philippines
12. Yemen
13, Tunisia
14. Ghana
15. Malawi

This view may serve of some value to us in developing our “raw” algorithms. African nations dominate, and it shows how there are flickers of potential within the lower-income nations of the world.

To refine it a bit, we can then integrate the percentage of Internet access into fractional exponents (square roots and beyond) to dampen the influence of lower income on Internet access. We also measure our iterative results against a nirvanic “Perfect Land,” a statistical nation we’ve created that has optimal performance in every category we examine. In doing so, and in feathering in a 10% logarithmic adjustment, we come up with a Top 25 of:

1. Morocco
2. South Korea
3. Latvia
4. Estonia
5. Slovakia
6. Croatia
7. New Zealand
8. Malaysia
9. Netherlands
10. Czech Republic
11. Lithuania
12. Poland
13. Finland
14. Taiwan
15. Vietnam
16. Sweden
17. UK
18. Slovenia
19. Germany
20. Denmark
21. Bulgaria
22. Canada
23. Hungary
24. Hong Kong
25. Kenya

Again, this applies only to a ratio of percentage of population with Internet access versus per capita income. It is not in itself one of our official rankings. Rather, it is just one little glimpse of how we conduct our overall methodology. And it provides a nice relative look that doesn’t simply parrot a correlation between wealth and connectivity.

It also provides a flavor of how we balance various factors to create looks that don’t follow traditional methods, which trend heavily toward simply having wealthy nations on top, developing nations on the bottom. We are continuously fine-tuning each of our formulas and algorithms, and will be fine-tuning this view as well.

In any case, notably missing from this list are the United States (which we believe to be a consistent underperformer in its deployment of IT infrastructure, given its resources), as well as all of the BRICs nations (which we also find to be underperformers in all of our rankings).

Later, I’ll address broadband connectivity (not just overall Internet access), as well as mobile access…after I let my floating-point core recover for awhile.

read more

The cloud news categorized.