Category Archives: Voice

Android, iOS, Mobile, Natural Language Understanding, Nina, Nuance, Nuance Communications, Speech recognition, Tools, Voice

Nuance Introduces Nina, the Virtual Assistant for Mobile Customer Service Apps

Nuance Communications today introduced Nina, the virtual assistant for mobile customer service apps. With Nina, companies can add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps, enhancing the self-service experience for their customers. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.

Nuance also announced that USAA, a leading financial services provider that serves members of the U.S. military, veterans and their families, has adopted the virtual assistant for use within its popular mobile app. A pilot is planned for August and the functionality will launch to all USAA members early next year.

“USAA’s innovative solutions are designed to make life easier for our highly mobile military service members, and increasingly for all members who now expect to get things done when, where and how they want,” said Neff Hudson, assistant vice president of emerging channels for USAA. “We believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices.”

Nina is significant because it is the first virtual assistant for mobile customer service apps to incorporate both speech recognition and voice biometrics into a single integrated solution. Nina is also the first solution that provides an open software development kit (SDK) to support the rapid integration of virtual assistant capabilities into existing mobile applications. In addition, Nina is the first to allow organizations to brand their own virtual assistant persona, including the visual appearance and implementation of optional custom TTS voices.

“Nina is a watershed innovation for the automated customer service industry, not only because it brings the virtual assistant directly into an app, but because it raises the bar through its level of interactive dialog and language understanding,” said Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division. “Nina provides our customers a major competitive differentiator by enabling more successful self-service through their mobile apps. We are especially pleased to further our partnership with USAA, a company known for its innovation and approach to delivering a premier mobile customer service experience to its members.”


Blackberry, iPhone, Mobile, ShoreTel, Telecommunications, Unified Communications, Voice

ShoreTels Cloud Division Announces Unified Communications for iOS, Android, Blackberry

Image representing iPhone as depicted in Crunc...

ShoreTel today announced the release of ShoreTel Mobility for customers of ShoreTel’s M5 cloud division. The solution extends the voice and unified communications (UC) applications businesses love to the smartphone. The initial launch will support iPhones and subsequent releases over the summer will add support for other smartphone and tablet devices including Android and Blackberry. Users are able to leverage a single converged device for both business and personal communications, and access deskphone and UC capabilities on their iPhone without having to learn a new interface.

In addition to offering users a dual persona, ensuring easy separation of personal and business identities on a single mobile device, ShoreTel Mobility automatically and securely selects the best available network – Wi-Fi or cellular – without any action by the user. The solution is available to ShoreTel’s Cloud Division clients for a monthly fee per user.

“I’m really looking forward to getting my hands on the ShoreTel Mobility application. I’ve been wanting this for 4 years now and I’m glad that M5, as part of ShoreTel, will be one of the first in the market. I have no doubt that true corporate mobility will improve productivity for our remote and traveling employees,” said Derek Stewart, Finance and Operations manager at Foursquare.

“The way people work has changed. Instead of fighting the trends of mobility and bring-your- own-device, we are empowering our clients to embrace them by extending our cloud phone system capabilities to the device that users love the most – their own,” said Dan Hoffman, ShoreTel Cloud Division President. “The solution represents a win-win, giving our customers the ease of using the device that is already in their pocket and giving the enterprise a way to reduce costs, while maintaining a consistent corporate identity and caller experience.”

Users enjoy the following benefits:

  • Identity – Business calls to and from any ShoreTel Mobility
    user are made using their business phone number, not their personal
    mobile number. This means corporate identity is maintained and the
    company, not the employee, owns the contact relationship. Employees no
    longer need to reveal personal mobile phone numbers and can instantly
    tell if an incoming call to the mobile device is personal or work
    related.
  • Convenience – Users can leverage all of the benefits of the M5
    cloud business-phone system that they enjoy when using a deskphone
    including: transferring calls to other employees and utilizing
    four-digit dialing. Coaching tools such as barge and whisper are
    available to management.
  • Metrics – Mobile calls are no longer omitted from the phone
    system’s business intelligence. Records for business calls made to and
    from the mobile device are included along with deskphone calls, giving
    management true visibility into employee performance and the health of
    the business.
  • Network Flexibility – ShoreTel Mobility can significantly
    reduce direct dial and international roaming charges on the smartphone
    by utilizing software that switches networks automatically,
    intelligently and securely between wireless and cellular for the best
    available coverage at any given moment.

For more information about ShoreTel Mobility in the cloud, the M5 Unified Communications Suite, or other products, please visit www.m5.net.


Private placement, Speech Technology, Venture Funding, Voice

Voice Assist Closes $800,000 Strategic Private Placement

Voice Assist, Inc. (speech enabled handsfree safe driving solutions) today announced that it has closed a private placement yielding gross proceeds of $800,000. The terms include the sale of 5,333,333 shares of restricted common stock priced at $0.15 per share. In addition, the company has issued five year callable warrants to purchase up to an additional 5,333,333 shares of common stock at $0.50 per share, which would provide the company with up to $2.6 million of additional working capital if exercised.

“We are excited to participate as a significant strategic shareholder in Voice Assist,” said Paul Arena, Chief Executive Officer of Augme Technologies, Inc.. “This funding should allow Voice Assist the growth capital to accelerate its market penetration and sales cycle and to continue to innovate its speech platform into the smartphone, automotive and other mobile device industries. We are also impressed with Voice Assist’s intellectual property covering speech-driven browsing of cloud-based address books, music libraries and speech-driven updates to social networks including Facebook, Twitter and leading CRM platforms including Salesforce.com. We see a tremendous growth opportunity in these sectors and feel that Voice Assist is well positioned to become a market leader.”

“We believe the growth capital and relationship opportunities provided by strategic investors such as Augme Technologies can support the integration of speech control functionality into mobile marketing,” said Michael Metcalf, Chief Executive Officer of Voice Assist, Inc. “We also appreciate the participation in this private placement by a group of seasoned telecom and digital media executives who understand how our technology can be applied not only to mobile devices but also to landlines, VoIP lines and in other modes of communication.”

The funding package was managed by Source Capital Group, Inc., a boutique investment bank focused on emerging growth companies involved in the Communications, Internet, Digital Media, Energy, and Clean Tech industries. “We’re excited about Voice Assist because its technology can be used on any phone, which opens up a massive market opportunity unlike other solutions, which only run on the data channel of a smartphone,” said Vik Grover, CFA, Senior Managing Director.


Instant messaging, Messaging, ShoreTel, ShoreTel Communicator, Unified Communications, Voice, Voice over Internet Protocol

ShoreTel Introduces Collaboration Solution

ShoreTel, a provider of premise and cloud-based business phone system and unified communications (UC), today announced the availability of collaboration applications to meet the demands of large enterprise customers deploying ShoreTel solutions around the world.

ShoreTel 12.3 supports 10,000 concurrent instant messaging clients, 1,000 audio conferencing ports and 500 Web conferencing ports. ShoreTel’s Linux based Service Appliance 400 enables tightly integrated collaboration services that are administrated by IT in ShoreTel Director and managed by the end user in ShoreTel Communicator.

ShoreTel is increasingly being selected by large global enterprises in more than 48 countries, which need to collaborate internally and externally on a massive scale – between departments or with customers, in any location.

“The SA-400 from a feature standpoint is simply amazing. Beyond the added capacity that comes with the new hardware the new feature set is so rich that it enables users to work in ways that were not possible before,” said Bakari Taylor, Systems Administrator at Current TV. “When we first received the new conference bridge we thought it was a standard upgrade, but to our surprise it was so much more. To put it simply the SA-400 is a game changer.”

Faster and more casual than email, IM is the new dial tone. And collaboration helps coworkers easily share ideas – avoiding lengthy games of phone and email tag, which create latency in productivity. With the new levels of concurrent client capabilities, employees can chat one-on-one or in groups. When instant messaging is not enough, users can easily turn an instant message into a video-enabled phone call at the touch of a button, and easily share their desktop with a single click.

ShoreTel Collaboration integrates with enterprise applications such as Microsoft Outlook, where appointments automatically configure voice and Web collaboration resources for both internal and external participants.

“We’re pleased to be selected by large enterprises that wish to provide applications for their employees, but without the cost of complexity of traditional premise or hosted services. By offering a single scalable platform that serves both midsize and large enterprises, we’re able to concentrate all efforts on making solutions brilliantly simple for users and administrators,” said Kevin Gavin, chief marketing officer at ShoreTel. “Like most UC vendors, we include collaboration tools with our UC platform. But it’s not an add-on or after thought; it’s functionally integrated into our system and end-users applications, with no more IT burden for deploying collaboration at the lowest cost for the organization.”


Emergency Notification, Intellectual Property, Notification system, Patent, SchoolMessenger, Voice, Voice message

SchoolMessenger Awarded Patent for Highly Available Notifications

SchoolMessenger, provider of communication solutions for education, today announced it has been awarded a patent (U.S. Pat. No. 8,131,269) for a voice message delivery system and method which uses a highly distributed architecture to deliver extremely large volumes of mass notifications originating from many locations nearly instantaneously. The geo-dispersion technology allows the industry-leading hosted notification solution to achieve near-infinite scalability and an unmatched level of redundancy and performance. 

“When an emergency or threat happens on a school campus, our customers must be absolutely certain their message gets to parents as quickly as possible,” said Howard Wood, SchoolMessenger’s co-founder, chief technology officer and one of four inventors named in the patent. “Our patented technology not only delivers the highest degree of fault tolerance available today, but also supports near linear scalability of end-to-end capacity to allow for continued growth and expansion. Our customers know that platform size and scale matter when it comes to delivering uninterrupted service, and have trusted us for more than a decade to continually innovate and lead the K-12 market in fast, secure and reliable notification services.”

The patented technology in SchoolMessenger’s hosted notification system prepares voice messages and delivers them in mass, to a single recipient or to a particular group or household, more quickly and with a higher degree of redundancy than earlier generation architectures. It also provides the intelligence necessary to effectively allocate those messages across its highly distributed nationwide infrastructure, increasing the overall redundancy and resiliency of the system.

Even in today’s budget-conscious environment, demand for notification systems continues to grow.  Over the last 10 years, SchoolMessenger has delivered billions of messages for thousands of educational facilities in all 50 states.


Education, Emergency Notification, Intellectual Property, Patent, SchoolMessenger, Voice, Voice message

SchoolMessenger Awarded Patent for Highly Available Notifications

SchoolMessenger, provider of communication solutions for education, today announced it has been awarded a patent (U.S. Pat. No. 8,131,269) for a voice message delivery system and method which uses a highly distributed architecture to deliver extremely large volumes of mass notifications originating from many locations nearly instantaneously. The geo-dispersion technology allows the industry-leading hosted notification solution to achieve near-infinite scalability and an unmatched level of redundancy and performance. 

“When an emergency or threat happens on a school campus, our customers must be absolutely certain their message gets to parents as quickly as possible,” said Howard Wood, SchoolMessenger’s co-founder, chief technology officer and one of four inventors named in the patent. “Our patented technology not only delivers the highest degree of fault tolerance available today, but also supports near linear scalability of end-to-end capacity to allow for continued growth and expansion. Our customers know that platform size and scale matter when it comes to delivering uninterrupted service, and have trusted us for more than a decade to continually innovate and lead the K-12 market in fast, secure and reliable notification services.”

The patented technology in SchoolMessenger’s hosted notification system prepares voice messages and delivers them in mass, to a single recipient or to a particular group or household, more quickly and with a higher degree of redundancy than earlier generation architectures. It also provides the intelligence necessary to effectively allocate those messages across its highly distributed nationwide infrastructure, increasing the overall redundancy and resiliency of the system.

Even in today’s budget-conscious environment, demand for notification systems continues to grow.  Over the last 10 years, SchoolMessenger has delivered billions of messages for thousands of educational facilities in all 50 states.


Audio, Conference call, Eircom, Ireland, Video, Videoconferencing, Voice, Web conferencing, Webinar/Webcast/Presentation

eircom, PGi Announce Alliance Offering Video, Web, Audio Conferencing Solutions

Eircom Logo

eircom, Irish provider of fixed and mobile telecommunications, and PGi, a provider of virtual meetings whose European headquarters are located in Clonakilty Co. Cork, today announced a new, multi-year strategic alliance.

With this new alliance, eircom will offer PGi’s full suite of video, web and audio conferencing solutions, including iMeet and GlobalMeet, to its business customers in Ireland. iMeet delivers secure, cloud-based video conferencing that enables up to 15 people to meet face-to-face online – anytime, anywhere, from their desktop, tablet or mobile device. GlobalMeet has an easy-to-navigate user interface, requires no software downloads for meeting guests and offers a unique “connect me” feature that automatically calls attendees, making dial-in numbers and passcodes obsolete.

Commenting on the announcement, Peter Smyth, director of marketing & product development for eircom said “eircom is committed to offering the most up to date technology and innovative solutions to our customers. We are delighted to work with PGi who are experts in delivering fully integrated web conferencing and audio conferencing solutions. The new range of products will be of huge benefit to our business customers and will undoubtedly lead to greater efficiencies for them. In today’s business environment where managing time and costs are key, more and more businesses are moving towards web and audio based meetings and our new services facilitate these requirements.”

“We are excited about our new strategic alliance with eircom,” said John Stone, PGi EVP Europe & Managing Director. “eircom has incredible scale and a strong enterprise customer base in Ireland, which is a solid complement to PGi’s deep expertise in the virtual meetings space. Together, we look to provide Irish companies with solutions that help them collaborate in more meaningful ways whilst increasing business productivity.”