Category Archives: Nuance

EHR, Electronic health record, iPhone, Medical, Mobile, Nuance, Nuance Communications, Speech recognition, Voice

Nuance Adds Voice to Epic Mobile Electronic Health Record Apps

Nuance Communications, Inc.  today announced that Epic electronic health record (EHR) customers can now use voice-enabled clinical information capture through Epic Haiku for the iPhone™ and Canto for the iPad™.

“Epic’s mobile applications provide valuable EHR access both inside and outside the hospital or clinic environment,” said Dr. Jeffrey Westcott, medical director, Cardiac Catherization Lab, Swedish Medical Center. “For me, it’s important to have the on-the-go accessibility provided by tablets and smartphones. Using voice recognition to document a note in Haiku or Canto allows me to seamlessly dictate the patient narrative into the electronic healthcare record using a workflow that suits my style and ensures my focus can remain on patients.”

Nuance’s cloud-based, medical voice recognition builds off of its proven success with the more than 450,000 clinicians worldwide who use Nuance’s Best-in-KLAS clinical documentation solutions on the desktop every day. By leveraging the existing desktop-focused interface, Nuance enables Haiku and Canto customers to connect to Nuance Healthcare’s voice recognition in the cloud. This connectivity will provide maintenance-free access and automatic updates of personal speech profiles, medical vocabularies and user-defined shortcuts. Customers can also enter progress notes, histories and physical exams via voice.

“Clinicians’ work lives are not conducive to a desk and chair; they need the flexibility of a mobile environment to support their workflow – between exam rooms, clinics and hospitals – and all at a moment’s notice,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Still, issues surrounding the adoption of mobile technologies remain, including limitations surrounding laborious touchscreen keyboards. With voice-enabled mobile EHR applications, clinicians can enjoy the benefits of the Nuance-powered functionality anytime, anywhere.”


Cerner, Electronic health record, Health Care, Medical, Nuance, Nuance Communications, Partnerships, Voice

Cerner, Nuance Collaborate to Embed Cloud-Based Voice Techn in Mobile EHR Solutions

Cerner and Nuance Communications today announced that the companies have expanded their relationship to accelerate the adoption of simpler, faster and smarter healthcare solutions for clinicians worldwide. The expanded partnership reflects both companies’ commitment to providing innovative, proven solutions that keep patient care a top priority by leveraging voice and mobile technologies to optimize clinician workflow and maximize the benefits of electronic health records (EHRs).

Under a new worldwide agreement, Cerner will embed Nuance’s cloud-based medical voice recognition into its full portfolio of mobile EHR solutions – including PowerChart Touch™ that was announced at the Health Information Management Systems Society (HIMSS) conference in February. This integration will create a new class of mobile healthcare solutions on phones and tablets that enable clinicians to capture more complete patient notes, navigate applications and search for information while on-the-go – simply by using their voice.

In addition, Cerner and Nuance announced the availability and integration of Nuance’s radiology reporting suite, PowerScribe 360, with Cerner’s RadNet® Radiology Information System (RIS). This solution is an example of both companies’ ongoing innovation and will allow radiologists to dictate, in real-time, reports that are integrated directly and instantly with the patient record.

“The expansion of our partnership with Nuance, a company that offers voice and clinical understanding solutions used by 450,000 clinicians worldwide, exemplifies our commitment to provide state-of-the-art solutions to customers across the globe,” said Don Bisbee, senior vice president of DeviceWorks at Cerner. “By incorporating Nuance’s voice recognition capabilities into our core clinical applications including our latest mobile solution, PowerChart Touch, we are able to provide the healthcare industry with a simple, fast method of capturing complex medical information within the patient record at the point-of-care.”

PowerChart Touch is a mobile, cloud-based solution that is part of the Millennium+ portfolio. PowerChart Touch offers role and venue-based mobile workflows which allow physicians to perform their job duties straight from a mobile device. PowerChart Touch will provide a true native application experience across an array of platforms. Nuance’s 360 | SpeechAnywhere medical voice recognition solution, the technology that is embedded within PowerChart Touch, is also cloud-based. Together, Cerner and Nuance solutions will help simplify the large scale deployment of these integrated technologies, while also reducing the overall cost of ownership for customers.

“For more than 30 years, Cerner has proven its ability to create digital technologies that solve problems and positively impact patient care. Its most recent mobile innovations are a prime example of how these solutions are transforming the EHR experience today, and a key reason why now is the right time to expand our partnership. Cerner’s solutions are enabling clinicians to experience a fully functional EHR – anytime and anywhere – and voice is playing an important role in making this a reality,” said Janet Dillione, executive vice president and general manager of Nuance Healthcare. “We are excited to expand our partnership and confident that intuitive, voice-enabled technologies with deep Cerner integration will spur further industry innovation, improve the clinician experience and help focus efforts on the core mission – providing quality patient care.”


Android, iOS, Mobile, Natural Language Understanding, Nina, Nuance, Nuance Communications, Speech recognition, Tools, Voice

Nuance Introduces Nina, the Virtual Assistant for Mobile Customer Service Apps

Nuance Communications today introduced Nina, the virtual assistant for mobile customer service apps. With Nina, companies can add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps, enhancing the self-service experience for their customers. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.

Nuance also announced that USAA, a leading financial services provider that serves members of the U.S. military, veterans and their families, has adopted the virtual assistant for use within its popular mobile app. A pilot is planned for August and the functionality will launch to all USAA members early next year.

“USAA’s innovative solutions are designed to make life easier for our highly mobile military service members, and increasingly for all members who now expect to get things done when, where and how they want,” said Neff Hudson, assistant vice president of emerging channels for USAA. “We believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices.”

Nina is significant because it is the first virtual assistant for mobile customer service apps to incorporate both speech recognition and voice biometrics into a single integrated solution. Nina is also the first solution that provides an open software development kit (SDK) to support the rapid integration of virtual assistant capabilities into existing mobile applications. In addition, Nina is the first to allow organizations to brand their own virtual assistant persona, including the visual appearance and implementation of optional custom TTS voices.

“Nina is a watershed innovation for the automated customer service industry, not only because it brings the virtual assistant directly into an app, but because it raises the bar through its level of interactive dialog and language understanding,” said Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division. “Nina provides our customers a major competitive differentiator by enabling more successful self-service through their mobile apps. We are especially pleased to further our partnership with USAA, a company known for its innovation and approach to delivering a premier mobile customer service experience to its members.”