Category Archives: Human Resources

Business Processes, Customer Relationship Management, Customer service, Field service management, Human Resources

Essential Features of Field Service Management Software

Field management software is a system that helps in the running of the business. It takes complete charge of dispatching activities. With this system one can ensure that his material will reach its destination on time.

A dispatcher needs to a keep tab with the driver on where the vehicle is and when will it reach. Constant phone calls connect them. But with this technology, the dispatcher does not have to worry. He can access the vehicle’s information as and when needed. The system helps in field service management and makes the administrator’s task simpler and stress-free. Some of the most important features to look for while buying field management software are:

Client Management

This feature helps you maintain records of your clients including your client’s contact details, purchase history and choices for a lifetime. Any feedback or note can also be stored. You can access the data anytime you want. This will help you to stay informed even on old client related matters thus helping you build strengthened relationships with your client.

Scheduling

This feature is the most vital part of the system. It helps you track the exact location of your vehicle. It also suggests which route to take while travelling. This saves the fuel costs and time taken for hunting the place. You can inform the customer about the exact time your representative will take to reach. This ensures that your delivery is made on time. Also, you can keep proper track of the schedule, work processes, breaks, and completion of any projects. The scheduling system helps you provide your customer with the best of service, thus building on the trust factor.

Billing

Your accounting team can relax as this feature in the system keeps an accurate record of your transactions and is capable of preparing instant bills. It helps to abolish the cumbersome paperwork. The system can take electronic signatures and work orders with an assurance that the data won’t be lost. Papers can be lost or damaged, but electronic data gets stored for a lifetime. Moreover, the customer can also pay your bills through electronic means. Time taken to complete a certain task and the amount of hours that a particular employee dedicates to the office are also evaluated.

Task Management

It is a feature that acts as a planner for your employees’ tasks which provides workforce management solutions. Employees can have their whole planner ready and inform you regarding the progress of each task. You can give them a deadline to inform when a specific task is expected to be complete. They can notify you once a particular task is completed while you can update them about the task that needs to be done on priority. Thus, all the tasks carried out by the employees can be easily monitored using the Task Management system.

Business Intelligence

This feature helps you to develop your business by giving analytic reports of your activities. It will help you identify your shortcomings and work on it beforehand. You can understand your own business better, which will help you to progress and keep abreast with consumer demands and expectations. You can also keep a check on your cash intake and expenditures on a regular basis.

Good field management software will help your business in many ways. It helps you to do away with unwanted tasks by acting as a waste management software too. The efficiency will boost customer satisfaction, and a happier customer is sure to bring more customers, more business and more profits to you.

Click here to get more information on Field Service Management.

HCM, Human Resources, Talent management, Ultimate

Ultimate Enhances Cloud People Management With Tablet, Smartphone Apps

Ultimate Software a cloud provider of people management solutions, today announced the delivery of global HCM enhancements, including new country localizations, and redesigned, multilingual tablet and smartphone solutions in its Fall/Winter 2012 release.

“Ultimate continues to extend its leadership for people management in the cloud for multinational businesses of all sizes. We’re increasing our commitment to serve global organizations by not only delivering additional global HCM enhancements, but also with an aggressive strategy to support country-specific requirements,” said Adam Rogers, senior vice president and chief technology officer at Ultimate Software. “As the largest cloud provider focused exclusively on HR, payroll, and talent management, Ultimate is committed to helping our customers manage their employee operations around the world with accurate employee master data in a single, comprehensive system of record.”

Human Resources, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft SharePoint, Offender360 Version 2013

Tribridge Updates Offender360 for Corrections Industry

Tribridge, a  U.S. based IT services and business consulting firm, today announced its latest release of Offender360 Version 2013, an integrated offender management solution. Built on the Microsoft Dynamics CRM platform, Offender360 represents a clear breakthrough for correctional institutions by providing a scalable, user-friendly and cost-effective offender management solution that is capable of managing the entire offender lifecycle. Offender360 Version 2013 will be formally launched on Jan. 28 with an exclusive preview during a private reception at the 2013 American Correctional Association (ACA) Winter Conference in Houston.

Designed to increase information sharing, improve accountability and enhance public safety, Tribridge’s Offender360 Version 2013 leverages Microsoft Dynamics CRM, SharePoint and SQL Server to provide correctional and other public safety institutions with a deployment-ready tool for managing and tracking offenders. Some key features of the offender management solution include Reception and Commitment; Classification; Discipline; Housing and Bed Management; Grievances; and Security Threat Group Management.

Tribridge’s Public Sector experts worked directly with correctional facility professionals and Microsoft to develop a system that is customizable to the needs of individual facilities. Tribridge Offender360 is currently in use or being deployed at several agencies across the United States at both state and regional facilities.

“We are extremely proud and excited about the release of Offender360 Version 2013,” said Josh Jaquish, Managing Director of the Public Sector practice at Tribridge. “While we’ve based quite a few of our modules on CTA (Corrections Technology Association) specifications and guidelines, our customers played a significant role in shaping the newest version of our comprehensive offender management solution.”

Offender360 is one of several solutions that Tribridge has developed for the Public Sector. The sensitive nature of public data and requirements for complete transparency in many cases, as well as the demand for improved constituent service levels and fiscal constraints, elevate the need for technology solutions that are dependable, efficient, cost effective and secure. With hundreds of deployments for various state and local government agencies to its credit, Tribridge’s Public Sector team understands how to help its clients select, adapt and implement technology solutions.

A complete preview of Offender360 Version 2013 offender management solution will be available at the ACA Winter Conference at the George R. Brown Convention Center in Houston, Jan. 25-30. Visit Microsoft booth #831 in the Expo Center for specific information, or to schedule a private demonstration at ACA or any other time, please contact Linda Athans at linda.athans@tribridge.com or 813-287-8887, x1212.

Human Resources, Northgate Information Solutions, Partnerships, Payroll, SuccessFactors

SuccessFactors, NorthgateArinso Partner for Integrated Cloud HCM, Payroll Services

NorthgateArinso (NGA), a human resources services provider, and SuccessFactors today announced a partnership that will enable SuccessFactors Employee Central customers to take advantage of NGA’s global payroll services.

The partnership will provide Employee Central customers with a pre-built integration to euHReka, NGA’s global HR & payroll platform, which offers cloud-based payroll services in more than 100 countries.

For customers that wish to manage payroll in-house, SuccessFactors launched its own cloud-based payroll solution for Employee Central customers in July 2012. This offering will now be complemented with a range of BPaaS (Business Process as a Service) payroll options from NorthgateArinso, via its euHReka Inclusion Framework and supported by its global service centers. This allows Employee Central customers to choose between various options for global payroll, depending on their business requirements and service delivery preferences in various geographies.

As a result of the partnership, Employee Central customers will be able to outsource payroll to an additional specialist provider, and rapidly deploy managed payroll services globally, leveraging a fully localized and preconfigured payroll platform. NGA’s global payroll solution will seamlessly integrate with SuccessFactors using an out-of-the-box payroll solution. The connector will be generally available in early 2013.


Asure, FotoPunch, Human Resources, Partnerships, Time Tracking

Asure Software Partners with FotoPunch for Mobile Employee Time Tracking

Asure Software announced that it has entered into a private label licensing agreement with FotoPunch, Inc. FotoPunch is a SaaS-based technology company that offers biometric and geospatial technology solutions to track employee time from virtually anywhere at anytime.

“We are very excited to be partnering with FotoPunch to offer mobile time and data collection solutions to our AsureForce™ Time & Labor Management (TLM) clients,” commented Pat Goepel, Asure’s Chief Executive Officer. “This partnership is in complete alignment with our strategy to quickly bring to market innovative, cloud-based solutions that work when, where and how workforces are operating today. FotoPunch technology is the first of its kind in the time and labor management industry.”

FotoPunch uses facial recognition and GPS software to allow employees to punch in and out using any mobile device, including smartphones, feature phones and dumbphones with a camera and SMS capabilities. When clients deploy this capability, they increase manager and employee productivity, reduce payroll costs, and avoid hardware costs. And users can access data without requiring Internet access, which is significant for highly mobile employees. The solution can also run through wall-mounted tablets in busy work areas.

From a workplace productivity perspective, managers have instant access to information via a web-based dashboard to track when and where employees are working, eliminate time fraud and stop buddy punching. FotoPunch also integrates with AsureForce TLM solutions and virtually any payroll solution.

“Our patent-pending technology will help expand Asure’s solution portfolio, but more importantly, this one-of-a-kind mobile technology provides truly measureable benefits to clients,” said Lance Ellsworth, Vice President of Business Development for FotoPunch.


Human resource management, Human Resources

SyncHR Announces Cloud-Based Human Capital Management Suite

SyncHR is announcing the launch of its Human Capital Management solution at the HR Technology Conference in Chicago, October 8th and 9th. SyncHR is one of a new breed of cloud-based Human Capital Management solutions that provides enterprise-class, fully integrated HR, Benefits and Payroll software at an affordable price in astonishing implementation timeframes.

“SyncHR has identified a huge gap in the market for HCM solutions. For decades, companies have benefited from the efficiencies rendered through transactional systems to manage payroll, benefits etc., but lacked the ability to achieve strategic workforce alignment in their business,” said Pamela Glick, CEO of SyncHR. “Our solutions simplify the complexity of HR through patented technology that automatically adapts to our client’s business strategy, resulting in lower operational costs and reduced administrative burdens.”

The rich data model and extensive developer APIs ensures maximum configurability and easy integration to external systems. “Working collaboratively with our subject matter experts and partners, strategic alignment for your specific company is embedded into the technology,” said Barbra Chase, SyncHR VP of Sales and Marketing. “The workflow, communications, and workforce engagement tenants become part of your solution.”

SyncHR’s application delivery model is enhanced by an open standards architecture. This highly innovative approach offers business-critical advantages over traditional HR platforms. SyncHR provides users of HR, payroll and benefits, the ability to run their business more effectively by analyzing events and updating relevant data in real time. Thereby, simplifying the complexity of its customer’s HR, payroll and benefits so they can run their businesses the way they want to.


Appirio, Human Resources, Knowledge Infusion, M&A Activity, Talent management

Appiri Acquiring HCM Consultancy Knowledge Infusion

Appirio today announced its intent to acquire Knowledge Infusion, which will create the world’s largest cloud-powered Human Capital Management (HCM) consultancy. By marrying Appirio’s unmatched cloud expertise, technology innovation and global scale with Knowledge Infusion’s deep domain knowledge of HR, talent management and change management practices, enterprises finally have a partner that can help them prepare for and capitalize on the new way people work across all business domains.

“We have always considered cloud, social and mobile not just technology, but engines for business transformation,” said Chris Barbin, CEO of Appirio. “By combining forces with Knowledge Infusion, a recognized expert in people-focused processes, we can help business, HR and IT leaders develop the right strategy to ensure they engage employees as effectively as they would customers. That strategy, supported by the right technological innovation, can optimize how work gets done at a time when people’s expectations and motivations have drastically changed because of the consumerization of technology.”

Started in 2005, Knowledge Infusion has provided core HR, talent acquisition, talent management and social collaboration consulting services to more than 350 clients. This includes organizations like Amgen, Best Buy, Campbell’s, Dell, Hertz, Merck, Nationwide, Novo Nordisk, Starbucks and Target. The company’s end-to-end services model, on-demand subscription advisory services, and focus on customer success has made it one of the fastest growing HR technology consultancies in the world. In addition to its advisory work, Knowledge Infusion has become a trusted deployment partner of Workday, SuccessFactors, and Salesforce.com’s Work.com.

“McGraw-Hill is partnering with both Knowledge Infusion and Appirio to help us become a more nimble organization,” said John Berisford, Chief HR Officer at McGraw-Hill. “It is terrific to see their deep domain expertise, strategic thinking and creativity come together.”

“All organizations must take an outcomes-based approach when applying technology to transform and optimize their business,” said Naomi Bloom, Managing Partner of Bloom & Wallace. “When using a consulting partner to support these efforts, organizations need one that combines deep domain expertise and state-of-the-art technical knowledge, with a commitment to delivering rapid, cost-effective results. That’s why I couldn’t be more delighted that Knowledge Infusion and Appirio have decided to join forces. Together they will create a new and much-needed consultancy, sitting between the ‘big T’ process transformation shops and the product-based implementation mechanics. Their focus on business strategy, organizational design, and enterprise technology, all focused on business outcomes, will benefit their customers, partners and our entire industry.”

Appirio was started in 2006 with the mission to help enterprises power their business with the cloud, and has since helped more than 400 enterprises use cloud providers like Workday, Salesforce.com and Google to improve core business processes from HR and financials to sales, service and marketing.

Once the acquisition is final, expected in November 2012, the combined company will bring to bear nearly 600 strategy and technology experts on three continents, a global crowdsourcing developer community, and an integrated suite of applications, assets and analytics that ensure the best outcome for transformation initiatives.

“Like Appirio, we saw a fundamental shift happening in how companies did business, how the workforce was changing, and the inability for traditional service providers to help business leaders adapt to that shift,” said Jason Averbook, CEO and co-founder of Knowledge Infusion, who will become Appirio’s Chief Business Innovation Officer. “Appirio’s track record of innovation, their disruptive services model and culture make it a perfect home for Knowledge Infusion. We’re excited to work together to help organizations move beyond traditional HR and deliver on the full potential of people at work.”


Cornerstone OnDemand, Employee referral, Employment, Human Resources, Recruitment, Social, Social media, Social network, Talent management

Cornerstone OnDemand Enhances Social Sourcing for Cloud-based Recruiting

Cornerstone OnDemand today announced significant enhancements to its talent acquisition solution, the Cornerstone Recruiting Cloud, that make it easier and more efficient for organizations to tap into social networks, as well as their own employee base, and find the very best candidates for the right roles.

“Research shows that while organizations invest more in traditional recruiting methods, nearly half of positions are ultimately filled by other means such as internal candidates, employee referrals and social networking sites,” said Adam Miller, founder and CEO of Cornerstone OnDemand. “We believe these latest enhancements to the Recruiting Cloud will help companies expand their reach and significantly improve their ability to identify, attract and engage the right candidates. This includes sourcing both internal and external talent, as well as tapping into the personal networks of current employees, to find applicants with relevant skills and experience.”

New Recruiting Cloud features include:

  • Social sourcing, which allows recruiters, employees and
    candidates to share jobs across hundreds of social networks, online
    communities and job boards. Recruiters and hiring managers also are
    able to automate and track the publishing of jobs, as well as segment,
    target and reach specific audiences by the types of social media they
    prefer.
  • Job matching technology suggests contacts for specific jobs
    based on social profile information, significantly improving the
    ability to identify, attract and engage the most qualified candidates,
    especially passive job seekers.
  • Employee referral capabilities help to engage employees at
    every level of the organization in the recruiting process, making it
    easy for them to initiate referrals and use their social networks to
    spread the word. And automatic tracking of referrals ensure that
    employees can get recognized for their contributions.

The Recruiting Cloud integrates with Cornerstone’s comprehensive talent management software suite, giving talent acquisition teams and hiring managers better insight into internal candidates and existing talent pools. Cornerstone’s solution also is typically deployed across the entire workforce, making it even easier for companies to engage employees in the talent acquisition process.


Human Resources, Monster, Semantic search, Semantic Web

Monster Expands SeeMore Semantic Search, Analytics Recruiting Platform

Monster today introduced new SeeMore features built to meet the recruiting needs of small and mid-size (SMB) employers. Continuing its strategy to deploy its advanced search technology to a diverse customer base, SMB customers in the U.S., U.K., Canada and Australia now have access to a tailored version of SeeMore to manage resumes more efficiently and hire quality talent quickly.

“Like large enterprise companies, small businesses have invested significant time and money to build a database of candidates,” said Mark Conway, senior vice president and CIO for Monster Worldwide. “These customers are already using Monster’s database – with SeeMore, SMB customers can now search and rank candidates from their own database using Monster’s patented 6Sense® semantic search technology.”

SMB customers can now directly add candidates by email to be uploaded automatically into SeeMore and get instant access to their talent base without the use of an applicant tracking system (ATS) or database integration process. This new functionality is especially beneficial to SMB customers who receive resumes from walk-ins, referrals, niche and local job boards and classifieds, career fairs and social media – and struggle to manage resumes without an ATS. SMB companies who do not maintain an employee database with internal resumes of their own employees will now also benefit from SeeMore.

Using a simple, email-based integration, SMB employers can now:

  • Search their own resumes, and find candidates they were not able to
    find before
  • Have access to all the capabilities of SeeMore – Talent Matching and
    Talent Dashboard – now tailored for SMB
  • Gain fresh insight into their current talent pools – including their
    own employees – and understand talent gaps

Expanding its growing adoption in the U.S. among enterprise companies and staffing firms, Monster has introduced its first in a series of non-English versions of its cloud-based semantic search platform, with the beta launch of SeeMore in France. Built on Monster’s highly successful 6Sense® semantic search technology, the beta launch of SeeMore in France allows employers to search all of their talent pools in one place and to quickly identify and rank the best potential candidates by reading the resumes with a recruiter- like understanding of skills and qualifications.

“France is one of our fastest-growing markets in adoption of our 6Sense® semantic search and our multinational customers have been asking us to extend our search offerings beyond PRS to include SeeMore as well,” Conway added.

Through simple, seamless integration with all systems, SeeMore consolidates all of a company’s resumes from multiple sources in one safe, secure location. The precision of Monster’s 6Sense semantic search technology then searches resumes from internal databases, Monster’s database, referrals, and social networks, to sort and rank the best candidates all in one place. With SeeMore, companies move beyond talent sourcing to talent management, using advanced analytics for strategic workforce planning. HR teams can better streamline their talent management workflow reducing recruitment costs and improving the productivity of HR teams.

“With the Beta launch of SeeMore in France, HR professionals will be able to make more precise decisions regarding skills management and reduce recruitment costs, a true differentiator for large companies, even more so in these times of economic crisis,” said Gilles Cavallari, General Manager for Monster France and Southern Europe.

For more information on SeeMore and the full suite of Monster technology solutions, visit: http://findbetter.monster.com.


Crosslink Capital, Foundation Capital, Human Resources, Keating Capital, Platinum Technology, SilkRoad technology, Tenaya Capital, Venture Funding

Keating Capital Invests $5 Million in SilkRoad Technology

Image representing SilkRoad technology as depi...

Keating Capital, Inc. announced that it has made a $5 million investment in the Series C Convertible Preferred Stock round of SilkRoad Technology Holdings, Inc. (“SilkRoad”). Keating joined new investor, NTT Finance, and existing investors, including Azure Capital, Crosslink Capital, Foundation Capital and Tenaya Capital, in the Series C financing round which raised a total of $35 million.

Founded in 2003 and headquartered in Chicago, Illinois, SilkRoad is a global provider of cloud-based social talent management software, including tools for human resource management systems, recruiting, onboarding, learning, and performance management. SilkRoad’s comprehensive suite of human resource management solutions, the SilkRoad® Life Suite® product line, assists companies with managing the entire employee life cycle from pre-hire to retire.

SilkRoad was founded by technology entrepreneur Flip Filipowski, who previously started Platinum Technology, a database management company that completed an IPO and was subsequently sold to Computer Associates in 1999.

SilkRoad has recently been recognized with a bronze medal in the 2012 Stevie® Awards for the Innovation in Customer Service category and was named as a finalist in the 2012 CODiE™ Awards for excellence in its software solutions. The Stevie® Awards were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. The CODiE™ Awards recognize excellence in the business software, digital content and education technology industries.

“We believe software as a Service (or “SaaS”) businesses with growing streams of recurring revenue are valuable assets; SilkRoad is one such company operating in the human resources space,” stated Timothy J. Keating, CEO of Keating Capital. “Flip and his team understand from past experience what it takes to transform an idea into a growing private company and beyond. We are delighted to become a direct investor in SilkRoad as they progress the company to the next level,” added Mr. Keating.

SilkRoad is Keating Capital’s third new portfolio company investment in 2012. With this investment, Keating Capital has now made investments of $49.5 million in 17 portfolio companies, including $13.6 million invested year-to-date.