BT Cloud Connect to give customer direct link to Salesforce

BT cloud of cloudsTelco BT is to give its corporate customers the option of a hotline to Salesforce’s cloud service through its BT Cloud Connect service.

The telco claimed it can provide a high performance link to Salesforce’s Customer Success Platform and give customers a more reliable and faster performance from the system, as part of its

Cloud of Clouds programme. BT’s global network connects 200 data centres, 48 of which it owns and operates itself.

The service will be rolled out incrementally from February 2016. The priorities for service roll out will be the US first, then Europe, followed by the rest of the world.

Clients desperately want the cloud to help them manage and access vast amounts of valuable data, but it needs to be made easier for them, according to Keith Langridge, VP of network services at BT Global Services. “Our Cloud of Clouds makes it easier by providing direct, secure and high performance connectivity to the applications. Salesforce is a true pioneer of the technology so this is an important milestone in the delivery of our vision,” said Langridge.

The methods that companies use to connect with the cloud needs to be refined, according to Salesforce’s UK MD Andrew Lawson. “BT is accelerating this shift for its customers,” said Lawson. The addition of Salesforce to its cloud of clouds roster will transform the way BT’s clients can connect with customers, partners and employees.