All posts by Richard

Mobile, Mobile application development, NeoLoad, Neotys, Partnerships, Performance testing, Tools, Wipro

Neotys Partners with Wipro for Performance Testing Solutions for Web, Mobile Applications

Neotys today announced that Wipro Technologies, the Global Information Technology, Consulting and Outsourcing business of Wipro Limited, has chosen NeoLoad, a leading load and performance testing solution for web and mobile applications, to upgrade its performance testing suite to increase test productivity and enhance the value proposition for end customers.

As part of this alliance, Wipro will provide testing solutions for customers who need load and performance testing solutions for Web and mobile applications, using NeoLoad. Wipro will use NeoLoad to realistically simulate user activity and analyze server behavior. The solution allows Wipro consultants to test more quickly, efficiently and frequently, enabling customers to safely deploy Internet, intranet or mobile applications on whatever architecture they use. NeoLoad supports Flex, Silverlight, GWT, Ajax Push, HTML5 etc. Wipro will also use NeoLoad across the major application types including ERP and CRM from the major providers. NeoLoad supports Oracle, SAP and Microsoft among others.

“We’ve had outstanding results from the Neotys partnership already,” said Arun Kumar Singh, VP Testing Services Business, Wipro. “Using NeoLoad we were able to reduce the testing time required for many applications by 30%. We expect NeoLoad to substantially increase our productivity and the value we provide to our customers.”

“As one of the world’s leading IT majors, Wipro provides a comprehensive solution for customers looking to implement and test web and mobile applications either within their company firewalls or in the cloud,” said Laurent Gaudy, VP Partners & Alliances, Neotys. “This partnership is strategic to Neotys and we look forward to the expanded presence that Wipro will provide to us.”

“Developing partnerships is a key step in market maturity as it broadens a vendor’s ability to address a wider market,” said Thomas Murphy, research director with Gartner. “As applications become more complex, an increasing number of users rely on a mixture of internal and outsourced resources to achieve cost effective results, making it imperative to form strategic relationships.”

Wipro Technologies is the largest offshore independent testing services provider with innovative solutions and differentiated offerings that reduce cycle times and provide quality assurance for software across industry verticals and domains and has 13+ years of experience in independent Testing Services. The Testing Services Business is a service line in Wipro with testing capabilities across verticals and domains.


Accel Partners, Business Processes, DocuSign, Kleiner Perkins Caufield & Byers, Scale Venture Partners, Venture Funding

DocuSign Gets $47.5 Million for Document Signatures Via Cloud

Image representing DocuSign as depicted in Cru...

DocuSign has secured $47.5 million in funding from premier investors, public funds, and strategic tech-industry leaders. Kleiner Perkins Caufield & Byers led the funding. Accel Partners and a large, global institutional investor joined in the funding round. Comcast Ventures and SAP Ventures provided additional investment joining existing tech industry partners salesforce.com and the National Association of REALTORS®. The company will use the funds to accelerate growth of the DocuSign Global Network via increased customer-focused R&D, deeper vertical industry solutions, and faster international expansion. The company also announced that Kleiner’s Mary Meeker, a noted Internet-industry expert, has joined its board of directors.

DocuSign’s legally binding, secure, cloud-based platform helps consumers and businesses of all sizes and industries collect information and sign documents online – eliminating the hassles, costs, and lack of security in printing, faxing, scanning, and overnighting documents to capture information and signatures. Companies use DocuSign to create better customer experiences and save money by automating and streamlining their business processes.

“This financing demonstrates the value the market places on innovative technologies that drive fundamental business transformation – particularly those with immediate ROI, viral adoption, and nearly unlimited application,” said Keith Krach, chairman and CEO, DocuSign. “DocuSign empowers anyone to sign anything, anywhere, anytime.”

“DocuSign has created a compelling and rapidly growing business by re-imagining an age-old basic service – signing documents,” said Mary Meeker, general partner, Kleiner Perkins. “DocuSign’s easy-to-use eSignature platform is transforming the way documents are processed and delivered, with record speed and efficiency. This financing highlights the appeal of the eSignature Transaction Management market and the value of DocuSign’s global, viral network.”

“We’re investing in DocuSign because electronic signatures have gone from a ‘nice to have’ to a ‘must have’, and DocuSign is the clear global leader in this industry,” said Philippe Botteri, Accel Partners. “We expect DocuSign’s growth to be exponential given the viral nature of their platform and the rapid adoption of mobile devices and tablets which makes DocuSigning that much more convenient.”

Global enterprises, business departments, individual professionals and consumers are standardizing on DocuSign with 60,000 new users joining the DocuSign Global Network every business day. Today, that network includes 20 million users who have DocuSigned more than 150 million documents in 188 countries – including employees at 90% of the Fortune 500. DocuSign is used to finish business faster across nearly every industry – including financial services, insurance, technology, healthcare, manufacturing, communications, real estate, consumer goods and higher education – and every business department – including sales, procurement, HR/staffing, legal, and customer support.

DocuSign’s growing customer base of 1.4 million paying users include companies like American Airlines, AON, Ariba, Auto Insurance Specialists (AIS), Bayer, BECU, BNY Mellon, Boston Scientific, BMW Financial Services, Box, California Closets, CB Richard Ellis, CenturyLink, Cisco, Comcast, Costco, Cox, DuPont, eBay, Expedia, Extra Space Storage, Haagen-Dazs Shoppe Company, HP, IKON Financial Services, Legal & General America (Banner Life and William Penn Life Insurance), LinkedIn, Madison Capital, Medtronic, Pinney Insurance, Siemens, Sony, TD Ameritrade Institutional, Toyota, Transamerica, United Automobile Insurance Services, Wellmark, Xerox, Yahoo!, and Yamaha.

DocuSign investors include Kleiner Perkins Caufield & Byers, Accel Partners, Comcast Ventures, SAP Ventures, Sigma+Partners, Scale Venture Partners, Frazier Technology Ventures, Ignition Partners, Second Century Ventures, WestRiver Capital LLC, salesforce.com, and the National Association of REALTORS®. To learn more about DocuSign, visit www.docusign.com.

 


App Store, Citrix, iPad, Mobile, ShareFile, Storage

Citrix Enhances ShareFile Cloud Data Sharing for iPad

Image representing iPad as depicted in CrunchBase

Citrix today released major updates to its ShareFile app for iPad, designed to provide a collaborative work experience on the go. Today’s advancements enhance the company’s popular file sharing service with new IT control capabilities to ensure the security of company data when accessed from a mobile device and productivity features for users. ShareFile for iPad is available immediately for download from the App Store.

“The needs of our customers are at the forefront of every design choice that we make,” said Jesse Lipson, VP and GM, Data Sharing, Citrix. “Our customers – from small businesses to Fortune 500 companies – live mobile workstyles and expect it to be easy to store and share their files and content from anywhere. ShareFile for iPad provides a powerful user experience while meeting IT’s mandate for security.”

What Is New

  • Intelligent device security policies: New “poison pill” option
    enables IT to set data expiration policies, plus multiple preferences
    settings allow IT to decide whether files can be opened in third-party
    applications or saved offline.
  • Enterprise Active Directory integration: ShareFile for iPad
    connects to Active Directory and SAML enterprise identities for a more
    seamless and secure user experience.
  • Improved auditing and reporting: Enhanced capabilities help IT
    to track and log user activity.
  • Offline access: Advanced options allow users to save files
    locally for offline access and editing.
  • Quickoffice integration: Integration with Quickoffice enables
    users to edit Microsoft Office documents and save them back to
    ShareFile.
  • Easy access to multiple accounts: Redesigned interface makes it
    simple to view multiple ShareFile accounts and folders, providing
    users with easy access to all of their data.


App Store, Citrix, iPad, Mobile, ShareFile, Storage

Citrix Enhances ShareFile Cloud Data Sharing for iPad

Image representing iPad as depicted in CrunchBase

Citrix today released major updates to its ShareFile app for iPad, designed to provide a collaborative work experience on the go. Today’s advancements enhance the company’s popular file sharing service with new IT control capabilities to ensure the security of company data when accessed from a mobile device and productivity features for users. ShareFile for iPad is available immediately for download from the App Store.

“The needs of our customers are at the forefront of every design choice that we make,” said Jesse Lipson, VP and GM, Data Sharing, Citrix. “Our customers – from small businesses to Fortune 500 companies – live mobile workstyles and expect it to be easy to store and share their files and content from anywhere. ShareFile for iPad provides a powerful user experience while meeting IT’s mandate for security.”

What Is New

  • Intelligent device security policies: New “poison pill” option
    enables IT to set data expiration policies, plus multiple preferences
    settings allow IT to decide whether files can be opened in third-party
    applications or saved offline.
  • Enterprise Active Directory integration: ShareFile for iPad
    connects to Active Directory and SAML enterprise identities for a more
    seamless and secure user experience.
  • Improved auditing and reporting: Enhanced capabilities help IT
    to track and log user activity.
  • Offline access: Advanced options allow users to save files
    locally for offline access and editing.
  • Quickoffice integration: Integration with Quickoffice enables
    users to edit Microsoft Office documents and save them back to
    ShareFile.
  • Easy access to multiple accounts: Redesigned interface makes it
    simple to view multiple ShareFile accounts and folders, providing
    users with easy access to all of their data.


Collaboration, Customer Relationship Management, Event management, Event planning, RegOnline, StarCite

Active Network Launches StarCite Meeting Locator Strategic Meetings Management Technology

Image representing The Active Network as depic...

Active Network, Inc., a provider of cloud-based activity and participant management solutions, today launched Meeting Locator – an intelligent, easy-to-use tool that helps meeting planners and travel managers make well-researched and informed decisions when choosing destinations for any business event. Now available as part of the company’s StarCite strategic meetings management (SMM) platform, Meeting Locator quickly delivers advice based on global data from the industry’s leading travel and meeting spend platforms.

Active Network has partnered with business travel management leader Carson Wagonlit Travel (CWT) to eliminate the tedious and expensive guesswork from the meeting planning process. Instead of spending hours researching airfare, destinations, hotel room rates and more, meeting planners simply enter the dates of their meeting and the attendees’ departure cities into the Meeting Locator tool. Meeting Locator is integrated within the StarCite Spend Management software and employs information from CWT’s vast travel database to find cost-effective and environmentally friendly destinations, along with their associated costs.

“Traditional approaches to determining meeting locations are inefficient and laborious,” said JR Sherman, SVP of Business Solutions at Active Network. “With increasing scrutiny on spend management and compliance with travel policy requirements, it’s paramount that corporate meeting planners have the best technology at their fingertips. Meeting Locator gives them the robust, integrated, intelligence they need to help make sound business decisions backed by global data from the industry’s leading travel and meeting spend platforms.”

Meeting Locator optimizes its recommendations based on hundreds of thousands of variables, including historical airfare and room rates, carbon emissions and the cost and availability of telepresence for those unable to attend in-person. The powerful tool can easily identify meeting destinations that meet corporate goals for budget or environmental compliance. By leveraging global travel and lodging data, and support for more than 100 currencies, it can help meeting planners organize events anywhere in the world. Furthermore, Meeting Locator is conveniently integrated within the StarCite Spend Management workflow and approval process to help accelerate decision-making.

According to Christopher Dwyer, senior research analyst of Aberdeen Research, “Nine percent of the average organization’s total budget is spent on corporate meetings and events. With this figure expected to increase by nearly 20 percent over the next two years (and with more and more organizations perceiving this function as having strategic value), companies across the globe must enhance their existing meetings management programs with next-generation strategies, approaches and solutions.”

Meeting Locator is available immediately to existing worldwide customers using the StarCite SMM platform. StarCite customers can contact their global account manager to get started with the Meeting Locator tool. Prospective customers can contact Joshua.Templeton@activenetwork.com to discuss their overall corporate event management needs and learn how the StarCite SMM platform and tools can help them save time and money while gaining greater insight and efficiencies. Sherman added, “We believe Meeting Locator offers significant benefits to the corporate events industry and are already planning additional capabilities for release later this year. Early adopters will have an opportunity to help influence and shape our next-generation tool based on their evolving needs.” More information on Meeting Locator can be found here.

Active Network is helping the events industry move beyond a focus on meetings logistics and spend management to one that includes community engagement, which helps enable organizations to build value with their customers and employees. The company’s Business Solutions power customers of all sizes—including small and medium-sized businesses, enterprise corporations, associations, tradeshows and expos—with a single technology suite for their entire event management needs. The Business Solutions technology suite includes Conference™ for large flagship conferences, RegOnline™ for attendee management solutions, StarCite® SMM for strategic meetings management and event expense management, and the StarCite Supplier Marketplace to connect events with suppliers. For more information on Active Network Business Solutions please visit www.activeevents.com.


Collaboration, Customer Relationship Management, Event management, Event planning, StarCite

Active Network Launches StarCite Meeting Locator Strategic Meetings Management Technology

Image representing The Active Network as depic...

Active Network, Inc., a provider of cloud-based activity and participant management solutions, today launched Meeting Locator – an intelligent, easy-to-use tool that helps meeting planners and travel managers make well-researched and informed decisions when choosing destinations for any business event. Now available as part of the company’s StarCite strategic meetings management (SMM) platform, Meeting Locator quickly delivers advice based on global data from the industry’s leading travel and meeting spend platforms.

Active Network has partnered with business travel management leader Carson Wagonlit Travel (CWT) to eliminate the tedious and expensive guesswork from the meeting planning process. Instead of spending hours researching airfare, destinations, hotel room rates and more, meeting planners simply enter the dates of their meeting and the attendees’ departure cities into the Meeting Locator tool. Meeting Locator is integrated within the StarCite Spend Management software and employs information from CWT’s vast travel database to find cost-effective and environmentally friendly destinations, along with their associated costs.

“Traditional approaches to determining meeting locations are inefficient and laborious,” said JR Sherman, SVP of Business Solutions at Active Network. “With increasing scrutiny on spend management and compliance with travel policy requirements, it’s paramount that corporate meeting planners have the best technology at their fingertips. Meeting Locator gives them the robust, integrated, intelligence they need to help make sound business decisions backed by global data from the industry’s leading travel and meeting spend platforms.”

Meeting Locator optimizes its recommendations based on hundreds of thousands of variables, including historical airfare and room rates, carbon emissions and the cost and availability of telepresence for those unable to attend in-person. The powerful tool can easily identify meeting destinations that meet corporate goals for budget or environmental compliance. By leveraging global travel and lodging data, and support for more than 100 currencies, it can help meeting planners organize events anywhere in the world. Furthermore, Meeting Locator is conveniently integrated within the StarCite Spend Management workflow and approval process to help accelerate decision-making.

According to Christopher Dwyer, senior research analyst of Aberdeen Research, “Nine percent of the average organization’s total budget is spent on corporate meetings and events. With this figure expected to increase by nearly 20 percent over the next two years (and with more and more organizations perceiving this function as having strategic value), companies across the globe must enhance their existing meetings management programs with next-generation strategies, approaches and solutions.”

Meeting Locator is available immediately to existing worldwide customers using the StarCite SMM platform. StarCite customers can contact their global account manager to get started with the Meeting Locator tool. Prospective customers can contact Joshua.Templeton@activenetwork.com to discuss their overall corporate event management needs and learn how the StarCite SMM platform and tools can help them save time and money while gaining greater insight and efficiencies. Sherman added, “We believe Meeting Locator offers significant benefits to the corporate events industry and are already planning additional capabilities for release later this year. Early adopters will have an opportunity to help influence and shape our next-generation tool based on their evolving needs.” More information on Meeting Locator can be found here.

Active Network is helping the events industry move beyond a focus on meetings logistics and spend management to one that includes community engagement, which helps enable organizations to build value with their customers and employees. The company’s Business Solutions power customers of all sizes—including small and medium-sized businesses, enterprise corporations, associations, tradeshows and expos—with a single technology suite for their entire event management needs. The Business Solutions technology suite includes Conference™ for large flagship conferences, RegOnline™ for attendee management solutions, StarCite® SMM for strategic meetings management and event expense management, and the StarCite Supplier Marketplace to connect events with suppliers. For more information on Active Network Business Solutions please visit www.activeevents.com.


Customer Relationship Management, M&A Activity, Mobile, Technical support, Xerox

Xerox Acquires UK-based WDS for Wireless Customer Experience Management

Xerox  has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.

WDS uses a proprietary cloud-based platform called GlobalMineTM to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types. WDS uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.

Based in the United Kingdom, WDS has over 2,000 employees in the United States, United Kingdom, South Africa, Singapore, Australia and New Zealand.

“WDS’s expertise in the telecommunications industry strengthens Xerox’s already broad portfolio of customer care solutions – differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs,” said Chris Tranquill, president of the Xerox Telecommunications and Technology group.

Through its more than 48,000 call center employees who support clients in 150 locations, Xerox is a leading provider of customer care solutions, handling more than a million consumer interactions every day via the phone and Web.

Founded in 1995, WDS is led by CEO David Ffoulkes-Jones, who will continue with the company after the acquisition closes. “By focusing on the customer experience, wireless brands can drive greater loyalty and differentiation,” said Ffoulkes-Jones. “With Xerox, we now have the ability to accelerate our global expansion, add more value to our customers and deliver greater opportunities to our employees.”


Customer Relationship Management, Customer service, M&A Activity, Mobile, Technical support, Telecommunication, Xerox

Xerox Acquires UK-based WDS for Wireless Customer Experience Management

Xerox  has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.

WDS uses a proprietary cloud-based platform called GlobalMineTM to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types. WDS uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.

Based in the United Kingdom, WDS has over 2,000 employees in the United States, United Kingdom, South Africa, Singapore, Australia and New Zealand.

“WDS’s expertise in the telecommunications industry strengthens Xerox’s already broad portfolio of customer care solutions – differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs,” said Chris Tranquill, president of the Xerox Telecommunications and Technology group.

Through its more than 48,000 call center employees who support clients in 150 locations, Xerox is a leading provider of customer care solutions, handling more than a million consumer interactions every day via the phone and Web.

Founded in 1995, WDS is led by CEO David Ffoulkes-Jones, who will continue with the company after the acquisition closes. “By focusing on the customer experience, wireless brands can drive greater loyalty and differentiation,” said Ffoulkes-Jones. “With Xerox, we now have the ability to accelerate our global expansion, add more value to our customers and deliver greater opportunities to our employees.”