View from the airport: Boxworks 2019


Bobby Hellard

7 Oct, 2019

As I leave San Francisco International Airport, with Boxworks 2019 all done and dusted, I’m struggling to think of what was actually showcased this year, because it certainly didn’t feel like Box had anything “new” on offer.

The two big announcements from the cloud firm made were Box Shield and Box Relay, two products that were actually launched well before Boxworks. The actual “new” parts were integrations with partners.

These partners, some of the biggest and brightest in tech, proved to be the real stars of the event. Boxworks felt more like being in the audience of a chat show, which is due at least in part to the charm and wit of CEO Aaron Levie.

“I think if you spend $35 million buying anything, you can talk about it all you want,” he joked when IBM boss Ginni Rometty asked if it was okay to bring up the acquisition of Red Hat. This was one of many big laughs he earned during the two-day event, quipping his way through keynotes and panels. He may be the boss of a huge cloud firm, but he has the knack of entertaining an audience while getting details out of guests that’s more common from the likes of Graham Norton or Ellen DeGeneres.

While he joked, he also let Rometty discuss the Red Hat deal, arguably one of the biggest acquisitions of the last two years. She talked about how it has changed the way IBM approaches work. From there, Big Blue’s CEO touched on data ethics, automation and the future of work.

IBM featured heavily in the announcements for further integrations and features for Box Shield and Box Relay, with Watson AI integrations. These now offer its users greater security and more efficiency with data and content sharing.

The companies taking these services in and running with them are collaboration and productivity outfits Slack, Zoom and PagerDuty.

“Do you believe that Skype and Microsoft Teams is providing a better experience than Zoom and Slack?” Levie said during a press briefing. “The answer is no in my opinion because I think that Skype only works half the time. I’m going to bet on the world’s best communication tool with Slack and the world’s best video tool, which is Zoom. And I’m going to bet that those experiences iterate at a much faster pace.”

Microsoft may still be winning in terms of user numbers compared to Slack, but the fact it’s bundled into the company’s Office 365 productivity suite has undoubtedly given those figures a boost. Slack, meanwhile, is a standalone platform and one that’s seen rapid growth in the past few years from a little-known startup to a major force in the world of business messaging apps.

During a press panel, Slack’s CEO Stewart Butterfield spoke about the “deathly silence” that the company’s staff work in when in the office. He said visitors were “perturbed” by the quiet and people seemingly chatting via the app to others next to them rather than talking, but they were actually being inclusive. A small part of it, he admitted, might be introverted engineers, but largely its people conversing with colleagues who aren’t in the room, keeping them abreast of the details in channels. These channels become transcripts for people not there to catch up with a day or week later, he said: Not so much an ‘always-on’ culture but more an ‘always-available’ one.

This is just one example of how these companies have changed the way offices work. Box helps this along, providing the tools and security to share documents, and championing these disruptive startups. While the company didn’t have lots of new products to showcase itself for 2019, its partners did. The next twelve months could be really big for these companies but will have to wait til Boxworks 2020 to see just how well they do.

Building confidence and power: Exploring greater female leadership and participation in cloud and data analytics

Analysis Last month, Forbes published its list of America’s 100 most innovative leaders. The report’s methodology was based on four ‘essential leadership qualities of top founders and CEOs’. These were, in no particular order, perception in the media for innovation, social connections, and ‘value creation’, both in terms of track record and investor expectations.

There was, however, one glaring problem: the list of 100 featured only one woman. Barbara Rentler, CEO of retailer Ross Stories, was ranked #75, with a further indignity of having a blank avatar where everyone else’s headshots appeared.

Writing shortly afterwards, Forbes editor Randall Lane noted the ‘data-driven’ methodology behind the ranking was ‘flawed’. Given part of this methodology was focused on media perception, one can see the blame could be spread around. Yet when the Forbes Cloud 100, a list of top privately-held cloud companies, was published later in September, the story remained the same. Only three companies listed – Canva, Darktrace, and Guild Education – had female chief executives.

Questions therefore need to be asked. Is it a case of chicken and egg, or are there broader issues to dig into? More importantly, what can be done about it?

The executive and event builder viewpoint

Guild Education, based in Denver, is a cloud-based education services provider. The company does not offer courses in itself, but instead sees itself as a marketplace for large companies to provide education as a benefit to its employee base. Big ticket clients include Walmart and Disney.

It’s very important to remind yourself that you’re good at what you do, you know why you’re there, and you deserve to be there as much as anyone else in that room

Its heritage of tech for good, diversity at the boardroom level and being female-founded is key, as chief product and analytics officer Bijal Shah explains. “We’re pretty proud that we’re a technology company that is utilising technology for good, and helping these Fortune 1000 employees be able to go back and find educational pathway is really important,” Shah tells CloudTech. “Just getting recognised for the work we’re doing through the Cloud 100 is pretty impactful, both from a technology perspective but also from the perspective of the social impact we’re having.”

While there is pride at having made the list, Shah (left) argues the Cloud 100 shows how ‘there is a lot more work to do’ when it comes to greater female representation at the higher echelons of tech. “I personally believe diversity begets diversity,” says Shah. “When you value it and it becomes part of your culture, then it just naturally happens.”

Getting better female representation in STEM has long been an industry goal. While the success of these initiatives varies depending on where you sit, pushback on failures has been more marked of late. The Forbes leaders’ list is a case in point – justifiable criticism was also levelled at the lack of racial diversity among the group – while an increasing number of tweetstorms around ‘manels’ have forced tech event organisers to think twice.

UK-based Women in Data is in no danger of falling into that trap. The brand started in 2014 as a half-day relatively informal gathering, and is now a series of events with the flagship, in November, expecting up to 1500 attendees.

Rachel Keane, managing consultant at technical recruiter Datatech Analytics, put the event together with fellow co-founder Roisin McCarthy after realising the company had placed fewer women in 2014 for data and analytics roles as they had in 2000. “We thought this was really strange, because we were more profitable than ever, our client bases were growing, and as far as we were concerned we were placing the best people for the job,” Keane tells CloudTech. “We didn’t really give it much consideration. We had clients of each gender, but in terms of building those teams out we just put the right CV with the right skill set and the right attitude towards the job.”

The issues women face – seen and unseen

Both Shah and Keane note the issues women face both in terms of climbing the career ladder in STEM, never mind getting on it in the first place.

While Shah’s career prior to Guild had been a mix of technical and business development, her undergraduate degree in engineering reveals her passion. She admits that she had noted the number of women dwindling in her technical classes, going from school, to college, and eventually to the workplace. “I think it’s very important to remind yourself that you’re good at what you do, you know why you’re there, and you equally deserve to be there as much as anyone else in that room,” says Shah.

Today, Shah’s role is focused a lot more on the management side of the house, although she can still occasionally get her hands dirty in the day-to-day code spending time with different teams on more technical strategies. Keane notes the need for technical expertise even as you move further up the company’s hierarchy.

“There’s always that pull – you love the data, you don’t necessarily always want to leave the code behind,” says Keane. “More so when you move to a manager [or] director role – it is quite important that you have those skills as a coder, it is the fact you’re able to go in there and check that code and mentor your staff… it’s an important part of the role.

There are times where you have to take two steps back to take one step forward – being okay with that and being in control of that is really important

“You get some people that love to code, go up a couple of ranks and then say ‘actually, I’m going to manage clients, products, manage a team’, then you get some people who are I would say more AI and data science-traditional people, people who would normally remain relatively hands on,” adds Keane.

Other issues which affect women specifically have an onus on employers. Returning from maternity leave is never as simple as firing up your machine and getting back to work as though you had never been away, but in some technology fields women who take time out to have children can return significantly out of the loop through no fault of their own.

“Technology evolves so quickly and programming languages are one minute they’re here, one minute they’re gone,” says Keane. “SaaS programming was a massive tool back when I joined [Datatech in 2009], and now that really is a thing of the past. It’s now the Rs, the SQLs, the Pythons, and dare I say it more languages that are coming out.”

Opportunities for progress and change

The truth is that there should be a place for all women, regardless of what they want to do. As data democratises and becomes pivotal to virtually every industry, this has the potential to open things up tremendously.

Keane (left) notes that many soon-to-be school and university leavers still expect to work in finance with their maths qualifications. This is such a concern that Women in Data is in the process of putting together an informational film, with the support of many large companies including Facebook, the BBC and Sainsbury’s, to educate young girls on the many doors which will open for them with their respective degrees.

“They’re unaware of the fact that you can have a job in retail, or technology, or gaming, or any other industry sector,” she explains. “It is still very much related to finance and I’m not so sure that every girl relates herself to finance. Finance is very typically male dominated, as is insurance.”

The rise of soft skills can also be seen as a major opportunity; as data becomes a mandatory language across all business, being able to make sense of it and explain it is a boon.

“One of the things we have found that is quite encouraging is the fact that in the last few years it isn’t just about the numbers anymore,” says Keane. “We’re not looking for what they used to call backroom analysts, people who just crunch numbers. It is essential that a person is able to tell a story, and to listen, and to deliver the insight to make sense of how that business makes impact going forward. Naturally, they are skills that are normally more relative to a girl.”

Building confidence and power

The overriding message is one of confidence: be yourself, don’t take any nonsense, and be proud of everything you can do rather than fret over anything you can’t.

It is, of course, easier said than done. We all may suffer from imposter syndrome at times, but the struggle is more real if the aforementioned barriers, seen or unseen, are erected. “It’s hard to be what you cannot see,” says Shah. “My trajectory and my career are a little bit untraditional – I’ve always had a technical background but I’ve been in strategy roles and consulting roles. When you don’t see a pathway similar to your own, I think that can cause self-doubt.”

Shah is a believer that careers naturally have peaks and troughs, and that understanding this can also help remove self-doubt. This may be Shah’s millennial upbringing coming to the fore, as emerging research on Generation Z argues the most recent additions to the workforce are more likely to stay loyal if their employer repays that loyalty in kind. Yet this mindset can remove the pressure of having to get everything right first time.

“Careers are not linear – they are a path that ebbs and flows in different ways, and there are times where you have to take two steps back to take one step forward,” says Shah. “Being okay with that, and being in control of that, taking that by the reins and embracing it, is really important.”

Women need to have more confidence in the skills they have – celebrate what you have, don’t apologise for what you don’t have

That said, the famous quote about ‘the harder you work, the luckier you get’ still applies. “It’s really important to come into an organisation, put your head down and do a great job – not worry so much about what that next title is or what that next role is you’re going to get right away,” adds Shah. “I think proving your skills and capabilities opens a lot of doors.”

From a decade’s experience in recruitment, Keane believes that men and women tend to look at job specifications differently. If a woman looks at a spec and finds they can do 80% of it, they will be hesitant to apply for fear of the other 20%. Men are traditionally much more confident.

“There isn’t one person in nearly 11 years that I have placed who matches the job spec,” says Keane. “I never match anyone to a job spec – I match people on their technical capability, on the cultural environment, on what I think their unique skills are, and how I feel that company will benefit.

“Women need to have a little bit more confidence in the skills they have,” Keane adds. “Celebrate what you have, don’t apologise for what you don’t have.”

This confidence can traverse other areas as well. Keane recalls one recent candidate who was ‘in bits’ following a disastrous interview. “I just said to her ‘look, you’re really not thinking about this in the right way.’ Yes, you’re being interviewed by them, but surely you’re interviewing them too,” she says. “You don’t have to go and work there – it’s just not the right fit. When you start thinking like that, that’s when you start giving yourself your power and confidence back.”

“Everyone faces adversity in their careers,” adds Shah. “There are challenging things that come up but I don’t think it’s any different for men or women as long as you are willing to have the confidence to say ‘I can get past this’ or ‘I can get through this’. I can learn this new skill to then elevate my ability to move forward.”

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How to make your SaaS startup stand out from the crowded cloud landscape

The SaaS model has lowered the barriers for budding software entrepreneurs to build and commercialise exciting new products, creating new markets that cater to nearly any vertical or niche you can think of. Gartner Inc. currently estimates the number of SaaS companies in existence at around a quarter of a million and predicts that the worldwide public cloud services market will grow 17.5% in 2019 to $214.3 billion, up from $182.4 billion in 2018, with cloud application services by far the largest market segment.

The availability of new tools and methodologies that help with the building of SaaS products and companies are enabling this accelerated growth. There are a number of core elements that are accelerating the market, changing working practices and making software development more agile.

The emergence of SaaS for SaaS

More than 50% of Forbes’ latest Cloud 100 list is made up of ‘SaaS for SaaS’ companies, i.e. those that provide services for SaaS and Cloud products which enable SaaS startups to accelerate their developments. These include infrastructure options, analytical tools and security services, each of which eases the burden on development teams. They provide tried and tested solutions to common SaaS needs, all ready to be slotted into the product.

Including business management tools in this pushes that percentage up further. Billing, customer support and sales management: these are all activities which out-of-the-box solutions can manage, rather than having a development team work on solutions that don’t directly contribute to the product’s bottom line.

Integration is no different than connecting to one or more of the plethora of SaaS applications out there. There is no need to use already overstretched development resources to build out integrations when it is possible to simply connect to one service which provides access to hundreds more.

Embedded iPaaS has enabled SaaS companies to develop out their own solution further, without having to compromise on connectivity or the experience they want to offer their users.

Internal and external comms

Dedicated platforms keep remote teams in touch and on task, but they also work for internal communications just as effectively. Email has all but been replaced by more agile solutions for performing particular tasks, whether it’s using Slack for internal communications or sprint planning platforms for managing development.

Face-to-face communication doesn’t have to be difficult either. Video chat services, such as Zoom, allow teams to talk things over as if they were together in the same office.

As well as bringing teams closer together, these platforms can also help connect a SaaS company to its users. Embedded chat platforms, like Intercom or Drift, and support platforms like Zendesk, means it has never been easier to speak with clients and leads.

Video chat also opens the door to performing live demos, user interviews and even commercial discussions without either party having to worry about location logistics or travel expenses.

A host of infrastructure options

Achieving a solid uptime is within affordable reach thanks to a number of hosting heavyweights that include AWS, Google Cloud and Azure. There are many flexible pricing options available to help find the perfect balance of performance vs. server costs. Each provider will also have incentive programmes for start-ups, meaning that costs can often be absolutely minimal at the outset.

The top-down view

When faced with the sheer volume of SaaS platforms available, how do buyers decide which one to use? This question has driven the rise in SaaS-focused review websites, including industry staples Capterra, GetApp and G2. These allow potential customers and stakeholders to take a top-down view of a vertical market, enabling them to compare features, pricing and direct experiences through reviews.

For SaaS vendors, there are several opportunities to take advantage of:

  • The ability for the startup to stand out in its niche
  • A relatively low cost way to attract an audience through PPC offerings
  • A way to better understand a market’s landscape in order to carve out a specific niche

By participating on these sites, a SaaS startup can accelerate its exposure to the potential end-market. Product differentiation becomes much more important, however, in order to avoid being lost in the crowd.

Conclusion

The range of tools and services available to help a SaaS startup to prototype, build, get a product to market, and scale its team has never been broader or more comprehensive. Being able to equip a team and product with scalable services allows development teams to focus on what matters: building new and innovative applications and experiences that will help elevate their startup to the next level.

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Ginni Rometty: ‘New collar’ jobs are needed in the digital age


Bobby Hellard

4 Oct, 2019

IBM boss Ginni Rometty has warned that new technologies could create an ‘era of job exclusivity’ if people aren’t prepared for the digital future of the workplace.

The CEO suggested creating “new collar” jobs where people wouldn’t be required to have a four-year degree for their future careers.

Rometty made the comments on stage at Boxworks, during CEO Aaron Levie’s keynote in which the pair chatted over the current trust issues with technology companies.

She said that one of the issues around trust is preparing people to live in the digital era and avoiding technological exclusion.

“If we don’t do something this is not going to be an inclusive era,” she said. “This is true in every country, in the United States, all the riches can not go to the west and the East coast. If people look at the future and say ‘this technology is great but I don’t have a better job’ then that isn’t going to be good for anyone.”

Jobs losses to AI and automation is a talking point without an end, mostly because there’s no definitive answer on when and how much is going to go to machines and software.

Seemingly speaking for all technology companies, Rometty said that it’s their job to help deal with the fallout of this. She said: “I feel like as a company if I’m going to build this technology I’ve got to bring it in safely into this world.

“We’re working with 500 other companies on the idea that you don’t have to have a four-year degree to live in this digital era and have a good job. We’ve coined something called ‘New collar’, not in the negative way of white or blue-collar, it would be that you could get a really great paid job in cloud, security, or data.”

This isn’t an IBM initiative per se, but a collective venture where companies help the poorest performing four-year high schools in the US and enable students to learn and gain practical digital skills.

It’s crucial that this work is done now, as technologies such as cloud computing are rapidly growing and splitting into highly specialised sub-parts in most businesses. Rometty pointed out that a big challenge in this area will be getting to grips with not only the different systems within a cloud infrastructure but the various cloud infrastructures themselves as more and more businesses move towards hybrid models.

“It’s like if you’re going to remodel your house; unless you have infinite money, you don’t knock it down and rebuild the whole thing overnight,” she said. “You’re going to look at all your workloads and you’re going to say ‘you know what, some of these are not getting investment, I should just let them run, some of these are going to be a private cloud, some could go to Amazon, some to Google, some to the IBM cloud, some to Salesforce, some to Box and before you know it, it’s a hybrid cloud.”

SQL Server high availability and disaster recovery for AWS, Azure and GCP: A guide

The public cloud offers a myriad of options for providing high availability and disaster recovery protections for SQL Server database applications. Conversely, some of the options available in a private cloud are not available in the public cloud. Given the many choices and limitations, the challenge faced by system and database administrators is determining the best available options for each application running in hybrid and purely public clouds.

All cloud service providers (CSPs) have service level agreements (SLAs) with money-back guarantees for when uptime falls below specified levels, usually ranging from 95.00% to 99.99%. Four-nine’s of uptime is generally accepted as constituting HA, and to be eligible for these 99.99% SLAs, the configurations need to meet certain requirements.

But be forewarned: The SLAs only guarantee “dial tone” at the server level, and explicitly excluded many causes of downtime at the database and application levels. These exclusions inevitably include natural disasters, the customer’s actions (or inactions), and the customer’s system or application software. There may also be a separate SLA for storage that is lower than the one for servers. So while it is advantageous to leverage various aspects of a CSP’s infrastructure, additional provisions are needed to ensure adequate uptime for mission-critical SQL Server databases.

Differences between HA and DR

Properly leveraging the cloud’s resilient infrastructure requires understanding key differences between “failures” and “disasters” because those differences affect the choice of provisions used for HA and DR protections. Failures are small in scale and short in duration, affecting a server, rack, or the power or cooling in a single datacenter. Disasters have more widespread and enduring impacts, and can affect multiple datacenters in ways that preclude rapid recovery.

The most consequential effect involves the location of the redundant resources (systems, software and data), which can be local—on a Local Area Network—for recovering from a localized failure. By contrast, the redundant resources required to recover from a widespread disaster must span a Wide Area Network.

For database applications that require high transactional throughput performance, the ability to replicate the active instance’s data synchronously across the LAN enables the standby instance to be “hot” and ready to take over immediately in the event of a failure. Such rapid recovery should be the goal of all HA provisions.

Data must be replicated asynchronously in DR configurations to prevent the latency inherent in the WAN from adversely impacting on the throughput performance in the active instance. This means that updates being made to the standby instance always lag behind updates being made to the active instance, making it “warm” and resulting in an unavoidable delay during the manual recovery process.

All three major CSPs accommodate these differences with redundancies both within and across datacenters. Of particular interest is the variously named “availability zone” that makes it possible to combine the synchronous replication available on a LAN with the geographical separation afforded by the WAN. These zones connect two or more regional datacenters via a low-latency, high-throughput network to facilitate synchronous data replication. With latencies around one millisecond, the use of multi-zone configurations has become a best practice for HA.

For DR, all CSPs have offerings that span multiple regions to afford additional protection against major disasters that could affect multiple zones. For example, Google has what could be called DIY (Do-It-Yourself) DR guided by templates, cookbooks and other tools. Microsoft and Amazon have managed DR-as-a-Service (DRaaS) offerings: Azure Site Recovery and CloudEndure Disaster Recovery, respectively.

For all three CSPs it is important to note that data replication across regions must be asynchronous, so the recovery will need to be performed manually to ensure minimal or no data loss. The resulting delay in recoveries is tolerable, however, because region-wide disasters are rare.

Making SQL Server “always on”

SQL Server offers two of its own HA/DR features: Always On Failover Cluster Instances and Always On Availability Groups. FCIs afford three notable advantages: inclusion in the less expensive Standard Edition; protection of the entire SQL Server instance; and support in all versions since SQL Server 7. A significant disadvantage is the need for a storage area network (SAN) or other form of shared storage, which is unavailable in the cloud. The lack of shared storage was addressed in Windows Server 2016 Datacenter Edition with the introduction of Storage Spaces Direct. But S2D also has limitations; most notably its inability to span availability zones.

SQL Server’s other HA/DR feature, Always On Availability Groups, is a more robust solution capable of providing rapid recoveries with no data loss. Among its other advantages are inclusion in SQL Server 2017 for Linux, no need for shared storage, and readable secondaries for queries (with appropriate licensing). But for Windows it requires licensing the substantially more expensive Enterprise Edition and it lacks protection for the entire SQL Server instance.

It is worth noting that SQL Server also offers a Basic Availability Groups feature, but it supports only a single database per Availability Group, making it suitable for only the smallest of environments.

The limitations associated with both options have created a need for third-party failover clustering solutions purpose-built to provide HA/DR protections for virtually all Windows and Linux applications in private, public and hybrid cloud environments. These software-only solutions facilitate, at a minimum, real-time data replication, continuous monitoring able to detect failures at the application level, and configurable policies for failover and failback. Most also offer a variety of value-added capabilities, including some specific to popular applications like SQL Server.

Failover clustering offerings afford two major advantages: SANless operation that overcomes the lack of shared storage in the cloud and application-agnosticism that eliminates the need to have different HA/DR provisions for different applications.

Editor’s note: More detailed information about the operation and benefits of SANless failover clustering is available in How to make Amazon Web Services highly available for SQL Server.

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Schneider Electric launches wall-mounted micro data centre for those tricky edge deployments


Dale Walker

3 Oct, 2019

Schneider Electric has launched a first of its kind wall-mounted micro data centre designed to support large edge servers in smaller environments or those without robust physical security measures.

The 6U unit is the latest in the company’s EcoStruxure Data Centre range and is designed as a self-contained single-rack enclosure that incorporates remote monitoring, management services, an uninterrupted power supply, and cooling systems inside a low profile cabinet.

This can then be either mounted onto a wall out of the reach of potential interference or placed on the ground, depending on the size and requirements of a room. With this, the company said  smaller businesses, or those with offices and factory floors that are generally not optimised for IT equipment, are still able to put their networking technology nearer to their employees or customers.

The 6U wall-mounted unit also comes with a security camera to monitor for physical security threats

“With the EcoStruxure Micro Data Center 6U Wall Mount’s creative design and functionality, we are able to open up new possibilities to deploy resilient IT at the edge, making digital transformation a reality,” Jim Simonelli, SVP of Emerging Businesses at Schneider Electric’s Secure Power division, told delegates at the company’s Innovation Summit.

Schneider said it’s best used in those environments that want to deploy modern digital systems closer to their customer base, such as a supermarket using the unit to power its point of sale systems.

“No one else can provide the full, standardised IT infrastructure solutions that Schneider can along with the partner ecosystem to ensure simplified deployment and compatibility. A fully integrated EcoStruxure Data Center Solution, including EcoStruxure IT and Asset Advisor 24/7 remote monitoring and services, ensures resiliency in the cloud and at the edge.”

The unit designed to be self-contained and requires very little maintenance once deployed

The 6U Micro Data Centre unit also comes with pre-installed dust filters and fan ventilation, making it suitable for light industrial environments, the company explained. It’s also shock-resistant and can, therefore, be safely shipped to multiple partners who can then install components before it reaches the end customer. This means that businesses are able to use pre-configured units to standardise the rollout of edge technology tailored to their specific requirements.

Although it is sold as a 6U unit, the company explained to IT Pro that it could be deployed as a modular system, provided the wall that they are attached to can support the weight. It’s possible to route cables into multiple units to share power and network traffic, therefore potentially doubling or tripling the available rack space.

The unit is also yet to make use of any liquid cooling, although the company suggested that it would be compatible with its next-gen liquid cooling system, currently in development, once it becomes available.

S-Series, C-Series and R-Series versions of the unit are available offering varying configuration options.

Alongside the new unit, the company also revealed its Device Security Vulnerability Assessment tool, available as part of the EcoStruxure IT Expert cloud software suite. The assessment tool is designed to help with the rollout of edge networks by helping administrators monitor the various devices connected to the network and reduce the possibility of data loss or downtime. Vulnerabilities, security policies, ongoing regulatory compliance checks, firmware versions, device age and device performance can all be monitored from a single dashboard.

Box announces new data compliance and security features


Bobby Hellard

3 Oct, 2019

Box and IBM have revealed a slew of integrations to help customers deal with strict data regulations.

With legislation like the GDPR and the soon to be implemented California Consumer Privacy Act changing data regulations, both companies are looking to enable greater compliance when it comes to sensitive data. As such, updates have been made to Watson Knowledge Catalog and integration of IBM X-force with Box Shield.

“IBM and Box have a history of partnering to bring clients greater collaborative and data capabilities,” said Rob Thomas, GM of IBM Data and AI, as Box’s annual Boxworks conference in San Francisco. “Today, we’re extending that work further to integrate a new Watson technology that automates the process of identifying sensitive data, helping to speed compliance and provide Box users greater trust in the data.”

For Box customers, the company says that IBM’s Watson Knowledge Catalog InstaScan tool will give them the ability to identify sensitive data throughout their Box folders. InstaScan lets them set parameters for what type of data is allowed based on corporate policy, enabling them to run risk assessments and check folders are compliant with data regulations.

There are also plans to integrate IBM X-Force threat intelligence and QRadar with Box Shield for advanced threat intelligence, investigation, and response. According to Box, these integrations will help detect abnormal file access and transfers as well as flag techniques used by known cyber criminals.

IBM is not the only beneficiary of new Box announcements as the company has announced more integrations with Slack and Microsoft Teams.

For Slack, the integration will provide contextual information on shared files with content cards and the ability to set file permissions within the comms app to provide users with access and enforce Box permissions in Slack with granular controls.

For Microsoft Teams, the integration will enable users to share Box content or local content directly to Channels and Chats, automate folder and permission mapping, and enable previews and edits in all Channel files in one central place.

Which cloud services are right for your organisation?


Cloud Pro

7 Oct, 2019

It’s safe to say that the cloud is one of the most important innovations in modern IT, with a huge number of organisations moving to take advantage of benefits such as flexibility, cost savings and ease of deployment. Fittingly enough, however, ‘the cloud’ is a broad and somewhat woolly term that encompasses myriad technologies, all of which serve slightly different purposes.

For organisations looking at cloud adoption, it’s important to know exactly what ‘cloud’ means to you. Migrating to the cloud without a firm understanding of your objectives can lead to over-investment in services which may not be necessary for achieving them – which can, in turn, result in the costly repatriation of workloads later down the line.

When is a cloud not a cloud?

First things first – when most people talk about the cloud, they’re generally talking about the three major public cloud platforms – Amazon Web Services, Google Cloud Platform and Microsoft Azure. These specialise in platform as a service (PaaS) and infrastructure as a service (IaaS) offerings, and are most commonly used for building and running applications. They essentially allow companies to command a virtual data centre, where the company is responsible for building and maintaining the software elements, and the provider takes care of the physical hardware they run on.

This is incredibly useful for any company that develops software (whether for internal or external use), but that’s not all they do. Public cloud platforms can also be used to host instances of business apps such as CRM systems, websites, mail servers and databases. These platforms are incredibly versatile, but the downside is that they generally require a relatively high level of configuration and management, with a complex set of skills needed to do so.

“It’s not as easy as people make it out to be. If you go to Amazon’s website, they tell you that you can be consuming cloud services immediately, just with a credit card,” says Lee Wynne, CDW’s public cloud architecture practice lead, “and you can’t. You just put your credit card details in and away you go, and that’s great if you’re a sole trader and you just want to do a couple of little things. If you’re a big organisation and you’re security conscious, then there’s quite a lot of design work required just around the account structure before you get anywhere near infrastructure. Then on top of that, you have good platform architecture – what regions are you going to use, what availability zones, what’s going to have access to the internet, what isn’t, subnets, all those types of things.”

File-sharing platforms, on the other hand, are much more user-friendly. These services – typified by the likes of Box, Dropbox and Google Drive – used to be known as ‘cloud storage’ services, but their growing feature-set has rendered that definition somewhat unhelpful. Although they still act as a cloud-based central repository for business files and folders, most providers now offer features beyond basic storage, typically geared towards enabling greater efficiency and collaboration within the business.

Common features of file-sharing platforms include the ability to leave comments on files, integrations with other SaaS tools (which we’ll talk more about later) and thorough version histories and audit logs, as well as in-depth permission settings to ensure that no-one has access to anything they shouldn’t. File-sharing is an essential tool for any organisation; not only does it help protect files from accidental loss in the event of a hardware failure, it also allows staff to access them from any location or device, improving mobility and enabling flexible or remote working.

It’s important to note that while file-sharing services can be used to back up documents and provide similar functionality to that of a backup service, the two are not interchangeable. Unlike storage platforms, backup providers focus on keeping a complete archive of all of your data, rather than just files and documents. This includes things like databases, server configurations and emails, to ensure that if anything disastrous (such as a ransomware infection or a flood) happens to your IT systems, you can quickly and easily restore them to their state before the incident.

There are many different backup options available depending on your needs; some specialise in server or VM-level backups, some focus on endpoint devices and others cover the full range of tasks. Dedicated backup services tend to concentrate on what’s known in the industry as ‘cold storage’ – meaning data that isn’t intended to be accessed on a regular basis. For this reason, many use snapshots to restore affected systems to a specific point in time. Backup platforms are an excellent disaster recovery tool to ensure you can get operational again as quickly as possible should the worst happen, but they’re also helpful for meeting regulatory and compliance requirements.

Collaboration station

Gone are the days when organisations were forced to rely on lengthy email chains to share knowledge and files with each other. Now, cloud-based collaboration platforms and communication services help employees to stay in touch. Instant messaging apps are among the most popular examples of this, with Slack and Microsoft Teams being leaders in the field. Combining the functionalities of a message board, a chat app and a digital workspace, collaboration apps support direct messages, private group chats, public channels and company-wide forums, allowing communication across many levels.

These services often include telephony tools like basic audio and video calling, but they also integrate directly with popular third-party conferencing tools like Zoom and BlueJeans for those that need more features. File-sharing, communication and collaboration tools are also frequently cross-compatible, allowing employees to, for example, share relevant files without leaving a video call.

Outside of the tools and services highlighted above, there are various types of standalone SaaS software to suit businesses specific needs; virtually every breed of business application has a cloud-based equivalent, whether it’s a CRM system, accounting package or database management tool. Organisations can cherry-pick which applications they need to build their ideal software stack, and many feature cross-compatibilities and integrations with other services to enable different workflows.

Some cloud services will suit every organisation. There are few organisations, for example, that wouldn’t benefit from the increased mobility and flexibility offered by a good file-sharing service. However, the combination of different cloud services is where businesses can unlock real value. We’ve already covered the way file-sharing, collaboration and unified comms services can work well together – a particularly effective mix for creative-driven organisations like marketing or design firms – but there are configurations to suit every organisation.

Any organisation that has a substantial software development practice, for example, would be well-served by adopting a cloud platform such as Microsoft Azure and combining it with comprehensive VM backup and code-sharing tools – allowing them to develop and deploy applications rapidly and at scale without the risk of sudden loss of work.

“Things like core productivity tools complement themselves well with some business analytics in terms of data sharing,” Wynne says. “So PowerBI, for example, on Microsoft Office 365. All those things are very complementary in terms of providing people key data within the business so they can make good decisions.”

Finding the right blend of cloud services – as well as the best way to combine them for maximum efficiency and cost savings – can be a real challenge for organisations looking to start exploring the world of cloud. By partnering with CDW, organisations can get a helping hand with this complex and often daunting process, giving them access to a trusted advisor with the expertise to accelerate their journey to the cloud.

To find out more about CDW visit www.cdw.com

Is performance engineering still needed when it comes to cloud?

Opinion Now that cloud vendors are delivering features constantly, which are backed with hard data and with good specs, the question which comes to mind is: shall we continue to measure, as we did in the days of the data centre, or shall we blindly trust the vendor and save ourselves plenty of time and duplicated effort?

This is a question I asked myself some time ago – and it has taken me some time to come up with an answer I’m happy with.

Round one: The beginning

A few months ago, I was invited to a meeting in which the aim was decide and weight the ‘need’ of measuring performance versus not in the company cloud. The reason I was invited was two-fold: one, it is part of my role and within my circle of competence, and two, I am all for cloud-native philosophy, methodology and application, and I have been using it for many years before Oracle Cloud infrastructure was born.

The meeting started with some attendees asking my team to perform measurements and find out if the infrastructure will or will not support our set of applications with the current network architecture. My response was: do we need to? In cloud, we need to trust our vendor. We usually must not over-measure and stress test a platform that is given to us with clear features and metrics. There are SLIs/SLOs/SLAs in place to assure the client – us – that the systems will perform adequately.

So far, this meant performance engineering was not needed for this task. We agreed on that and we called it a day. It was something the vendor made clear in terms of specs, and we were clear in terms of what we’ve got, from how many VM cores and how much memory per VM, to load balancing bandwidth and latency, and so on. In conclusion, with all these specs in place, there is no need to go overboard doing stress tests, smoke tests et al, in the same way we were – and still are – in a data centre.

Round two: The revelation

After that meeting, some performance tasks we were used to were less necessary, especially as different clouds kept adding features and guaranteeing they will perform up to the levels expected. After all, it’s their responsibility.

But a few weeks back, I was required in a different situation. The aim this time was not to ‘confirm’ what the vendor was saying; it was basically using the skillset, to go the extra mile the vendor couldn’t or wasn’t within the scope.

In this case, it wasn’t to measure networking specs but to compare native versus paravirtualization launch modes, and other related areas. Although the vendor is saying that it will be better or faster, nothing indicates how much better, or how much faster, and opinions can be very subjective, especially when dealing with many components in a complex architecture. This case was justified, as metrics were unclear, there was a grey area, and things got subjective quickly.

Round three: The conclusion

This means with cloud things are simplified, as they were meant to be, and we shouldn’t complicate things if we have a trusted vendor, because all those tasks were already carried by them.

That being said, there are situations in which the vendor was not able to, or not meant to run some performance tasks. These are very particular situations that may appear, and performance engineering will still be needed.

Now, my circle was closed and I understood when it was a good time for investment and when wasn’t. However, in some situations, two things happen. Firstly, we might want to have that extra assurance that the specs are valid. There’s nothing wrong with that, we just need to pick those situations well to avoid wasting gunpowder. Secondly, management wants to do it; and even though engineers sometimes know better, occasionally the business just wins.

Performance engineering is far from death, particularly so with new approaches such as failure injection, chaos engineering, and intuition engineering. New techniques, knowledge and tools are being created all the time – we just need to be able to leave pride to the side and acknowledge when that part of our role is not needed.

https://www.cybersecuritycloudexpo.com/wp-content/uploads/2018/09/cyber-security-world-series-1.pngInterested in hearing industry leaders discuss subjects like this and sharing their experiences and use-cases? Attend the Cyber Security & Cloud Expo World Series with upcoming events in Silicon Valley, London and Amsterdam to learn more.

What to expect from Boxworks 2019


Bobby Hellard

2 Oct, 2019

Some 6,000 IT professionals are descending on San Francisco this week for Box’s annual conference, where digital transformation and collaboration are on the agenda.

Marking its ninth year in the city, delegates and speakers at the conference will explore how enterprises can transform their business by streamlining operations. The event, hosted at the Moscone Centre, will kick off with a keynote from CEO Aaron Levie, who will be waxing lyrical about the future of work and how cloud management powers intelligent enterprise.

Joining him on stage will be IBM’s CEO, Ginni Rometty, who will be talking about all things content and digital transformation. Big Blue is a regular fixture at Boxworks and it’s highly likely there will be announcements and details about work the two companies are looking to get into in 2020.

Levie will also be joined by award-winning director Ryan Coolger. Nothing has been announced and the reason for his attendance is shrouded in secrecy, but I have fingers crossed for some Black Panther 2 details/footage – that would be marvellous!

Box will have a second celebrity on site, too, with football star Abby Wambach attending the Women’s networking luncheon. As well as being the all-time leading international goalscorer (that’s for men and women), she is also an activist for equality and inclusion.

Taking it back to tech, there’s a real focus on communication platforms this year with the CEOs of both Slack and Zoom attending. Stuart Butterfield, who co-founded Slack, has enjoyed a rapid rise over the last few years thanks to his company’s popularity with startups. It’s been heavily linked to the “always-on” culture, with suggestions that it enables unhealthy work habits, but but its popularity also highlights well received the platform has been by businesses.

Zoom, on the other hand, is a little less well known, but still very popular with startups. CEO Eric Yuan will be attending as a speaker and we assume he’ll be discussing the latest innovations his video conferencing platform has to offer.

Many of the 6,000 or so attendees will be riding across the Golden Gate Bridge in an Uber for the conference and the ride sharing app will have a representative at the event. Head of information technology, Shobhana Ahluwalia will be speaking at the event, presumably discussing the recent changes to the company’s app, which is now an integrated platform for both the transport and food delivery services.

This is likely what we can really expect from Boxworks over the next two days; discussions about simplifying services in the cloud from those that have done it.