Google Cloud posts solid financials, infers blockchain and machine learning exploration at Next

Google promised that its cloud deals were becoming larger and more strategic – and the company can now count on Domino’s Pizza, SoundCloud and PwC among its customers after posting solid financials yesterday.

Total revenues across all of Alphabet for the three months ended June 30 were at $32.7 billion (£25bn), an increase of 26% compared with the second quarter of 2017. Google’s revenues are put into several buckets; ‘other’ revenues, of which Google Cloud is a part, was at $4.4bn, a 36% increase on the previous year, and similar to the previous quarter’s analysis.

The company is also putting its money where its mouth is with regards to investment; the largest number of headcount additions in the most recent quarter were in Google’s cloud business, with the firm bolstering its engineering, sales, and marketing teams.

In an earnings call, Google CEO Sundar Pichai elaborated on the company’s cloudy momentum. “It’s a natural extension of our long time strength in computing, data centres and machine learning,” he said, as transcribed by Seeking Alpha. “We have developed these over many years and they power our own services in the cloud and are now helping others.”

Take Kubernetes as an example of that. Back in June, at the Cisco Live US event, Google Cloud CEO Diane Greene took to the stage to explain her company’s partnership with Cisco and how the two firms were combining in making Kubernetes deployments easier for organisations. Naturally, Greene noted how Google was – and remains – a key adopter of the container tool, being the original designer of the technology.

Ruth Porat, Google’s CFO, noted – as Google’s strategy has been – the importance of building out an ecosystem with cloud at the epicentre. “Given the core capabilities that we are building upon, our technical infrastructure, security app, machine learning, analytical tools, our view is that we’re addressing a rapidly growing market with the core pillars that are needed to win,” Porat told analysts.

“What has been the recurring theme that we’ve talked about… is the need to further build out our go-to-market capabilities and ensure that we’ve got the functional requirements that enterprise customers deserve,” Porat added. “So it’s really looking at the scale of the opportunity [and] the pace of investment that can be done effectively and therefore position us well.”

Yet while Google has been making significant strides over the past 12 months, there is still plenty of manoeuvring to be done yet. According to the most recent figures from Synergy Research, Google ranks no higher than third in any region; apart from in APAC where Alibaba is the second biggest player, it remains an AWS, Microsoft and Google 1-2-3 in the key geographies.

This was a fact noted by Pichai responding to an analyst question around an inflection point in the industry. “For sure, I do think there is an inflection point – and that’s why it feels far from [a] zero sum game,” he said, adding that there was a ‘lot of opportunity’ in multi-cloud. “I think all the major players are definitely seeing traction.”

With Google Next kicking off in San Francisco later today, there was a sense of the company keeping some of its cards close to its chest. Yet a couple of news lines have come through.

A blog post from Tariq Shaukat, president of partners and industry platforms, discussed how financial services firms HSBC and PayPal were taking steps with Google’s cloud. Regular readers of this publication may recall that the former made an appearance at Google Next last March – so what’s new? Rather like the recent customer wins AWS has announced, it’s all about machine learning as a differentiator. In the case of HSBC, it’s being used to detect potential fraud; for PayPal, it’s about adding intelligence to customer experiences.

Expect plenty of discussion and use cases on this in the coming two days – as well as blockchain. A session on Tuesday discusses ‘distributed ledger technology partnerships on Google Cloud’, while a partner blog post, under the ‘unveiling new technology integrations with Google Cloud’ banner, mentions DLT solutions, as well as potential integrations with Hyperledger Fabric and Ethereum.

Among Google’s other highlights this quarter were launches in Finland and Switzerland, as well as the acquisition of enterprise cloud migration tool Velostrata.

10 Exhibitors Join Poland DX Pavilion | @ExpoDX #AI #IoT #SmartCities #FinTech #Blockchain #DigitalTransformation

DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | DevOpsSUMMIT | CloudEXPO New York will feature 10 companies from Poland to participate at the “Poland Digital Transformation Pavilion” on November 12-13, 2018. Polish Digital Transformation companies which will exhibit at CloudEXPO | DevOpsSUMMIT | DXWorldEXPO include All in Mobile, dhosting, Cryptomage, Perfect Gym, Polcom, Apius Technologies, Aplisens, ELZAB SA, TELDAT, and Rebug.io.

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Three things we learned from SAP’s latest cloud growth figures


Joe Curtis

23 Jul, 2018

SAP upped its future guidance last week on the back of impressive financial results that underlined the forward momentum of its cloud business model.

Cloud revenue grew 30% year-on-year to €1.2 billion in the German software firm’s second quarter of 2018, while new cloud bookings grew 24% year-on-year, hitting €421 million, though the figures were boosted by SAP’s Callidus acquisition.

Naturally, traditional license revenue dropped – by 9% – as SAP converts its on-premise customers into cloud users, falling to €996 million.

It comes on the back of SAP’s belated counter to Salesforce’s dominance in CRM, releasing C/4 HANA only last month to target its users – largely back-office customers – with a front-office product too.

CEO Bill McDermott hailed the results as evidence of customers embracing the vendor’s “clear strategy”, saying: “SAP customers are finally able to focus their entire business on delivering a personalised experience to their customers.

“The intelligent enterprise is the elixir to bridge silos inside fractured businesses and beyond so CEOs get a single view of the customer.”

As a result, SAP has raised its guidance for 2020, expecting non-IFRS cloud subscriptions and support revenue of between €8.2 billion and €8.7 billion, up from previous guidance of €8 billion to €8.5 billion.

While the results were well-received by analysts, market observers did point to a few challenges – and opportunities – ahead for the ERP vendor, which we outline below.

Cloud is growing, but is it scaling?

While SAP’s cloud growth is strong, it’s harder to tell if the company is doubling down on that growth by investing in its own platform. For users deploying ERP at scale, larger, enterprise-friendly clouds like Microsoft’s might appeal over SAP’s, says SAP implementation specialist Centiq’s CEO, Matt Lovell, who claims Microsoft has been spending $1 billion a month on expanding Azure’s scale.

Similar investment in SAP’s own cloud isn’t clear from its balance sheet, with €5 billion in operating expenses for the quarter not suggesting that any of that is related to expanding its data centre footprint.

“SAP’s got to catch up a bit,” says Lovell. “Microsoft’s global fabric is far more expansive and extensive and the roadmap is going to give much more benefit to [big] customers globally.

“To compete with that kind of global scale – Google’s in a very similar category – in terms of locality of infrastructure, which we know to be important to lots of SAP customers … you want to [offer] that business continuity on a global basis and [customers] want to be able to pinpoint performance pinch points and optimise the cost of cloud.”

S/4 HANA continues to add customers, but what about Leonardo?

SAP was keen to boast of further adoption of its new ERP product, S/4 HANA. The suite grew its customer base 41% year-on-year, now counting 8,900 users.

“This is of significant interest,” says Lovell, tempering the news with the point that S/4 migrations are complicated and mean some users will be using more of the suite than others. “Obviously they’re at different stages of migration, which could take a year or more given the complexities of migrating ECC and ERP. We can expect the number to grow but that number’s going to reflect more customers inside a longer journey.”

But he adds that the growth will continue as new S/4 users learn best practice from those who have already deployed the suite.

Research firm TechMarketView’s research director, Angela Eager, adds that 40% of the new S/4 customers are brand new SAP users – a significant win – but adds that other product lines, like innovation umbrella Leonardo, barely got a look-in: “The limited detail on HCM and the significant Leonardo products was notable.”

C/4 HANA is yet to prove itself

C/4 HANA, SAP’s answer to Salesforce’s ever-growing market share of the CRM space, was only revealed in early June, yet according to SAP’s financials is already a rollicking success, bringing in €242 million in revenue for the quarter.

Of course, C/4 packages up SAP’s sidecar acquisitions – Callidus, Gigya and others – and so really the financial growth isn’t off the back of a new product, but largely acquisitions.

“It seems late in the day to be launching such an initiative,” says Eager. “With Salesforce still ascendant, it will be a tough market to work — and [to] deliver the triple digit growth SAP is expecting from CRM products.”

The market will instead watch closely to see how SAP’s bet on CRM pays off against this baseline, with SAP aiming first to double CRM business in the next two years.

Picture credit: SAP

Alert Logic takes aim at container security problems with latest offering

If your organisation has been considering containers, then security concerns will almost certainly be paramount. Alert Logic, an information security provider, thinks it may have the answer.

The company has launched what is claimed to be the industry’s first intrusion detection system for containers which aims to ‘bring organisations powerful new capabilities to inspect network traffic for malicious activity targeting containers’, in the company’s words.

As Alert Logic is an AWS partner, this release, as part of the company’s Cloud Defender and Threat Manager solutions, focuses on containers deployed on AWS. This does of course include Docker, Kubernetes and CoreOS, as well as Amazon’s Elastic Container Service.

The product aims to snaffle malicious activity at the network layer providing greater visibility into container attacks. According to 451 Research, organisations are delaying container adoption because of security concerns, despite a global market which could top $4 billion by 2022.

“Without real-time detection capabilities, attackers and intruders can lurk within containers installing trojans, malware, ransomware and cryptominers or even corrupting and exfiltrating data,” said Chris Noell, Alert Logic senior vice president of engineering in a statement. “Network detection is critical to providing the visibility into container attacks that other approaches miss.”

As this publication has previously explored, there have been various examples of organisations leaving applications and instances open. In February, security researchers from RedLock revealed that hackers had been running crypto mining scripts on unsecured Kubernetes instances owned by Tesla, while further research found Weight Watchers had also left Kubernetes instances open.

In June, a survey from CyberArk found that IT jobs with the word ‘Kubernetes’ in the title shot up year over year – so the need for security is evident. According to Lacework, who revealed the Weight Watchers snafu, organisations need to perform a few tasks to get up to speed with a Kubernetes security policy. Companies need to build a pod security policy, configure pods to run real-only file systems, and restrict privilege escalation, among other tips.

You can find out more about Alert Logic’s container security tools here.

Asia Pacific organisations facing ‘cloud chasm’ as maturity struggles, IDC warns

The vast majority of Asia Pacific organisations remain early in their cloud maturity according to IDC – with either ‘ad hoc’ or ‘opportunistic’ initiatives the order of the day for now.

The findings appear in the analyst firm’s latest IDC MaturityScape Benchmark, for Asia Pacific nations excluding Japan, and show that while progress is slow, moves are being made. More than 20% of organisations have moved from ‘ad hoc’ to ‘opportunistic’ over the past two years, yet more than two in five (42.7% and 42.5% respectively) remain there.

Only 10% of organisations are in the next phase, ‘repeatable’, with 4% and 0.7% respectively in the further advanced ‘managed’ and ‘optimised’ brackets. The latter stages are where organisations have their cloud initiatives at an industrial level and, at the highest stage, being able to deliver innovation and transformation.

Yet moving from exploration and collaboration to innovation and transformation requires significant investment in technology, tools, processes and skills, with many of the skills and resources located in large enterprises and IT service providers.

As a result, cloud adoption requires faster time to value and agility. “Speed and agility has become the key drivers for cloud adoption. More organisations in Asia Pacific are adopting a cloud-first strategy such that cloud infrastructure has now become a preferred option for IT modernisation,” said William Lee, IDC Asia/Pacific cloud services research director.

“Organisations need more consistent, standardised, and available automated cloud resources to enable developers and LOB teams to execute at speed and cost,” Lee added. “Workloads portability and application delivery across multiple clouds will be key to build a robust cloud services delivery platform for agility.”

According to the most recent report from the Asia Cloud Computing Association (ACCA) back in April, Singapore has overtaken Hong Kong as the most cloud-ready Asia Pacific nation. New Zealand, Japan, and Taiwan rounded off the top five.

One nation which continues to struggle in the ACCA analysis, however, is China. Despite IDC saying in February that the country will be the biggest public cloud spender in Asia Pacific aside from Japan, and despite the dominance from Alibaba in the Asia Pacific public cloud market, the country was placed at #13 out of 14 nations. At the time, the report stressed broadband quality and connectivity as its key weaknesses, recognising the difficulty in connecting such a large territory.

The cloud skills gap can be tamed – as an example from telecoms shows

Opinion There’s no denying that firms out there are experiencing a cloud skills gap.

Of course, with new technology, there logically follows a learning curve for the workforce at the coalface and the future workforce in training to traverse. But what I am suggesting is that this skills gap is not being found across the board. In fact, many firms were poised to move with the curve and are already benefiting from this thriving new market.

In the telecoms sector, for example, we’re seeing a different picture from elsewhere – and the cloud phenomenon has been a very positive movement.

For starters, due to the surge in demand for skilled workers, a whole new stream of opportunities for firms like ours to work with cloud providers has opened up. And our engineers are perfectly placed to transfer their skills into this new arena as the fundamental skillsets required of them remain in the cloud era.

We have always prioritised continuous learning at Exchange Communications as a matter of course and, as such, any peripheral training which supports our cloud partnerships is also being carried out as a matter of course. Thanks, then, to our adaptability and desire to explore this exciting new field, we’ve successfully diversified our services and positioned ourselves as an expert partner for the delivery of third party cloud solutions like ACS Select.

We’re very much moving with the curve and we’re proud to be working with global leaders Avaya and BT Wholesale on delivering innovative cloud-based solutions.

ACS Select represents the next generation of Avaya cloud solutions and will optimise communications for a range of leading business entities throughout the UK. And with such exciting projects out there, our teams are energised and eager to grow our cloud business streams. The cloud is very much the future for telecoms too.

It is important to remember that technology by its very nature is always evolving and with all major technological developments, there are nuances to consider.

Matters of cloud security and compliance have been very much in the spotlight, especially in the shadow of GDPR. However, I believe in every challenge there lies an opportunity. I dispute that there is a universal skills gap and where firms do experience gaps which is negatively impacting their bottom line, there are third party solutions out there that are worth considering to reduce the deficit. Firms can also take positive steps to retrain existing staff, recruit new people with new cloud skills, or use external partners to ease the burden to take action to close the gap quickly.

Microsoft sees it all come together in financials as Azure revenues go up 89% year on year

It’s becoming a rather shop-worn tale – but for another quarter, Microsoft has cited cloud success as key to its financial results.

And why not? For Q418, Microsoft posted revenues of $30.1 billion (£23.1bn), an increase of 17% on this time last year. Total revenue for the year was $110.4bn, an uptick of 14% on 2017. For the various buckets into which Microsoft divulges its revenues, ‘intelligent cloud’ was at $9.6bn – up from $7.8bn the previous year – while ‘productivity and business processes’ saw a 13% rise to $9.7bn.

As ever, Microsoft does not disclose revenues for individual products, but instead gives a ballpark figure of their improvement. Azure was the big winner, going up 89% year over year, while revenue in server products and cloud services – a part of the ‘intelligent cloud’ bucket – went up 26%. LinkedIn revenues went up 37% year on year, with sessions growth rising 41%, while Office commercial products and cloud services revenue went up 10%.

Fielding an analyst question in the earnings call, CEO Satya Nadella said there were a variety of accelerants for Azure, from AI services requiring storage and data, to tier one workloads.

“Our hybrid value proposition really has continued to resonate,” said Nadella. “So that means there’s a bunch of workloads that are migrating to the cloud – people use Azure Stack plus Azure. So that continues to drive a lot of IaaS growth for us as people are looking basically to lift and shift a lot of their current data centre workloads.”

Nadella added in prepared remarks that the results reflected his vision towards an intelligent cloud and intelligent edge, from team reorganisation to product execution.

“Our opportunity has never been greater,” he said. “We will continue to innovate and invest across our solution areas in serving our customers and their unmet and unarticulated needs.

“With this tremendous opportunity comes great responsibility. We’re relentlessly working to instil trust in technology across everything we do.”

Highlights for Microsoft in the most recent quarter included data centre expansion, first in Germany, Switzerland and the United Arab Emirates, as well as Australia and New Zealand, as well as the general launch of Azure Kubernetes Services (AKS). Most recently, Walmart signed a five year strategic deal to use many of Microsoft’s cloud services.

You can take a look at Microsoft’s full financial report here.

Salesforce in fresh row over US immigration policy after $250,000 donation is rejected


Keumars Afifi-Sabet

20 Jul, 2018

Salesforce faces boycott fears for its work with the US Customs and Border Protection agency (CBP) after a nonprofit immigration advocacy group rejected its $250,000 donation.

Less than a month after the company was criticised for its work with the CBP, company executives offered the Refugee and Immigration Center for Education and Legal Services (RAICES) a hefty donation – only for the Texas-based advocacy group to reject the money.

More than 650 Salesforce employees urged their CEO Mark Benioff in June to review the company’s involvement with CBP in light of its role in separating families at the border.

But the company defended its work with the agency, predominantly involving products such as Community Cloud and Service Cloud to modernise recruitment and engage with citizens, saying it was “not aware of any Salesforce services being used by CBP for this purpose”.

Benioff later confirmed the company would not be making any changes to its work with CBP, but would by committing $1 million to help families affected by the separation policy.

After pledging $250,000 to RAICES, the organisation said it would only accept the money if Salesforce cancelled its work with CBP. The immigration advocacy group told Salesforce that “when it comes to supporting oppressive, inhumane and illegal policies, we want to be clear: the only right action is to stop” in an email exchange seen by Gizmodo.

RAICES’ stance echoes that of 22 Salesforce customers who also this week called for the cloud computing company’s CEO to “cut your contract” in an open letter that stated donations are not enough.

“We are nonprofits, startups, and businesses that are Salesforce’s customers. The tools that Salesforce provides helps us achieve our mission,” the letter read.

“However, we are absolutely appalled that Salesforce is providing assistance to government agencies that are violating human rights. We cannot, in good conscience, ignore this issue.

“We have seen that Salesforce has spoken out against the government’s inhumane practice of separating and detaining children.

“We appreciate that and the donation they have pledged to make to affected families. But that is not enough. As long as Salesforce keeps its contracts with Customs and Border Protection, they are still enabling the agency to violate human rights.”

Cloud Pro approached Salesforce for comment but did not rely at the time of writing. 

Cloud and analytics help IBM exceed expectations


Clare Hopping

20 Jul, 2018

IBM’s strategic imperatives division, which includes its cloud, analytics, mobile and security technologies has contributed half of the company’s revenues in the last 12 months, according to Big Blue’s latest financial results – a significant increase compared to previous years.

Security revenues experienced the highest levels of growth in the second quarter of 2018, up 81% year-on-year, but cloud came in second with a 20% rise year-on-year. Analytics revenues increased by 7% and mobile revenues were up 5% during the last quarter.

But it was the cloud part of IBM’s business that experienced mammoth gains over the entire 12 months, growing by 23% and totalling revenues of $18.5 billion. $8.2 billion of this was raked in from the company’s hardware, software and services to offer customers hybrid cloud solutions across multi-cloud, private and public cloud services.

This is a significant step for the tech giant, marking its third consecutive period of growth, before which it suffered losses for a period of five years. Total revenues for the third quarter rose 4% across the company’s entire business, which would suggest IBM’s fortunes are on the up.

“After years of revenue declines, IBM is poised to return to sustainable, if modest, revenue growth and mid-single-digit EPS growth,” analyst firm Stifel wrote in a note earlier this week.

The company has made some intelligent business decisions over the last year, including the purchase of Oniqua and streamlining of its Watson workforce, which saved some costs.

“While this may be anecdotal, we attended a major healthcare IT conference this spring, and informal conversations with Watson Health employees suggested that the business is beginning to feel a lot more cohesive and integrated than previously,” Stifel added.

Assessing just how safe you are in the cloud – and three tips to secure your business data

Each day, Internet users generate an average of 2.5 quintillion bytes of data, according to recent research from Domo. Per minute, The Weather Channel receives more than 18 million forecast requests, Netflix users stream almost 70,000 hours of video, and Google conducts 3.5 million searches.

90% of all data available today was created in the last two years. As a result, an ever-increasing amount of enterprise data is being stored in the public cloud, both exclusively and hybrid. But it seems not everything is as smooth as we want it to be in the paradise. There have been various cloud horror stories that forced us to think: how safe are we in the cloud?

Remember when hundreds of companies exposed PII as well as private emails (including confidential business emails) to the world through Google Groups back in 2017. A small settings error was to be blamed for such a massive data leakage and companies like Fusion Media Group, IBM's Weather Company, Freshworks, and SpotX etc. were affected by this security issue.

In another incident, Stanford University too suffered, not once, but in three separate data breaches. The data security breaches, which was caused by “misconfigured permissions” exposed not only personal employee information (including their salary information and Social Security numbers) but also student sexual assault reports and confidential financial aid reports. In fact, there are many such cloud data security horror stories, enough to give you nightmares.

The cloud is dangerous

It is true that cloud environment offers the benefits of flexibility, availability, and low costs etc. But at the same time data storage in the cloud is becoming an increasing concern for anyone who use file storing and data sharing tools like Google Drive, Dropbox, Microsoft OneDrive, Amazon Drive, and the likes, when it comes to keeping their information private.

Data in the cloud is stored in an encrypted form, meaning they are encoded with a specific encryption key without which the stored files look like gibberish. A hacker needs to crack these keys to read the information. The most important factor, therefore, is: Who has the key? And this factor is often responsible for most data security breaches.

In most cases, the commercial cloud storage systems keep the key themselves so that their systems can see and process user data. Moreover, these systems can access the key as a user logs in using his/her password. While this is perhaps the most convenient way for cloud storage systems, it is also less secure. Any flaw in the service provider’s security practice can leave the users’ data vulnerable. Dropbox, for example, has been severely criticized for its security and privacy controversies.

Again, there are some cloud services that allow users to upload and download files only through service-specific client applications, which also include encryption functions. These service providers allow users to keep their encryption keys themselves and are therefore a bit more secure than the others; however, they aren’t perfect and there are chances that their own apps might be hacked and compromised, allowing the intruder to access your files.

How to protect yourself and your data

While there is no way you can ensure that your information is safe on the cloud, there are some protective measures that you can take to deal the issue of cloud privacy. Here are 3 data protection tips to reduce the risk of your cloud experience.

1. Encrypt your data and use encrypted cloud services

As mentioned earlier, cloud storage services that offer local encryption and decryption of data alongside storage and backup are safer options than those who keep the encryption keys to themselves. Spideroak, for example, has a “zero-knowledge” privacy policy, meaning neither the service providers nor server administrators have access to your files. Similarly, use virtual private networks that keep your information encrypted and hidden from intruders and do not store or track your data when you use their services. This ExpressVPN review, for instance, explains how the company has a strict “No Logging” policy to ensure an optimal user experience.

In addition, to add an additional layer of security to your files, you can encrypt your data before uploading them onto the cloud. There are many software that allows you to encrypt you file and make them password-protected before moving them to the cloud.

2. Backup your data locally

Always have electronic backups for your data so that you can access them even if the one on the cloud gets lost or corrupted. You can either keep it in an external storage device or in some other cloud storage. However, the former is perhaps a better option as you can access them even without Internet connectivity.

In addition, avoid keeping your sensitive information such as passwords, Social Security number, credit/debit card details, banking information, or even your intellectual property like patents and copyrights etc. in the cloud. These kind of information, if compromised, can result in potential data leakage.

3. Have strong passwords

Although you might have heard this before, making your password stronger is perhaps one of the best ways to safeguard your files stored in the cloud. Even the U.S. government has revamped its password recommendations. The days of picking your favorite phrase as your password and replacing a few characters with symbols are practically over. Also, stop doubling your one password for other services.

Instead, choose long, weird string of words as your password and add a combination of special characters, some capital letters, or numbers to make it stronger. Most data leakage happen due to easy to guess passwords. If required, test if your password on the safety of your computer. Another good practice is to change your password is every 90 days or less. This practice will also help you keep the internal intruders away, thus avoiding workplace breaches.

Conclusion

Keeping your data safe on the cloud is all about remaining secure, vigilant and resilient. Have a multi layered data security system in place and continue monitoring to ensure your systems are still secure. However, if you still feel your data is under threats of breaching, take control and quickly address the issue to recover before it causes a havoc. Don’t just rely on your cloud service providers’ security assurances. Always have your own security measures in place from the beginning. After all – it is better to be safe than sorry.