You might not immediately recognise the name ‘G Suite’, but you’ll certainly know its component parts. G Suite users get access to Google Docs, Sheets and Slides; email is handled by Gmail; and cloud storage by Google Drive. For real-time chat and conferencing, there’s Google Hangouts. Essentially, it’s a centralised, manageable gateway to Google’s familiar services – a package that, until late last year, was called Google Apps.

The suite comes in a variety of tiers. G Suite Basic provides access to the standard services, but G Suite Business will be the right choice in most cases: it adds useful features such as long-term email retention, unlimited storage for users and data auditing.

Whichever you choose, it’s designed to be as easy as possible to deploy, with none of the complexities of Microsoft’s Domain/Tree/Forest architecture. Indeed, it’s simple enough for a non-IT manager to set up the basics, although as I’ll discuss below, there are numerous technical issues that need attention if you want everything to run smoothly.

My own experience is with the G Suite for Education package – largely the same service as G Suite Business, but offered to educational institutions for free. My journey began in a newly established secondary school in Hackney, which had opened its doors to pupils in September 2013. For me, this was an excellent place to start, as I didn’t have to worry about issues such as migrating an existing mail server or moving existing users onto a new system.

The school’s specific objective was to set up G Suite – or, as it was called at the time, Google Apps for Education (GAFE) – as the primary tool of communication within the school, and as a major resource for delivering classroom education. Consequently, if you’re deploying G Suite inside a business, your aims will likely be similar, as will the deployment process.

Planning

Since G Suite is simple to manage, and doesn’t require you to roll out any new software, it’s tempting to imagine you won’t need to do much in the way of planning and preparation. However, there are plenty of issues that need to be considered before you begin.

For a start, you need both the right hardware and infrastructure. In the case of our school, we needed to ensure good Wi-Fi coverage, so users could access the Google apps and services reliably from anywhere on the campus. There are many capable Wi-Fi systems that might promise this, but they’re not all optimised for the same usage cases.

For example, let’s say you have a large number of wireless devices roaming around your premises, but only half of them are connected at any given time: here, Fortinet access points might be ideal, thanks to their virtual cell system that hands off invisibly between access points. As long as your APs are strategically located – something a detailed site survey can establish – moving around is seamless.

On the other hand, if you have lots of stationary devices connected all the time, then a different arrangement might make more sense. Take a school scenario. If you need to stream video to a classroom full of tablets then you’d also want to make sure that your AP had enough bandwidth and large enough antennae to give all of the pupils a strong connection.

Another concern was that the broadband line itself should be future-proof. It’s a good idea to think three years ahead of what you need, meaning you can meet new demands as they emerge and don’t have to go through the upgrade process every single year. Installation costs are, of course, a factor, but once these are out of the way, the annual renewals should get cheaper – particularly when your contract is nearing its end and there’s room for discounts.

In our case, we also wanted to research our web-filtering options – this was a school, after all. Thankfully, this is easily handled: there are plenty of standalone web-filtering services, and some brands of firewall now offer direct support for Google accounts, meaning you can simply sort users into filter groups.

Adding your domain to Google

Once your infrastructure is sorted, you’re ready to set up your domain on Google, which will then be used for all your G Suite communications. For example, if my new domain was pcschool.org, then I could have my email address as edwardmail@pcschool.org – even though when I checked my mail I’d still be using the regular hosted Gmail back-end.

If you’re fortunate enough to be starting completely from scratch, setting up your G Suite domain is very straightforward. You simply need to make sure that you own the domain name and provide it during the registration process.

There are other organisational questions you need to consider, though: which users will you set up as Super Administrators, to manage your services? Who will be responsible for policy development and data protection? And whose name will be listed as the Data Owner? Spend some time going through the Google data protection agreement and research anything that you’re unsure about.

Setting up users

Once your G Suite domain has been registered, the Super Administrator can log in right away at admin.google.com and start setting things up. You’ll probably want to start by clicking on the Users icon and creating some users and groups. As you do, you may notice that the directory tree is somewhat similar to an Active Directory – but much easier on the eye. The default view is of Organisational groups, the top level being your domain. If you want, you can create multiple organisations: this will be overkill for most deployments, but could be useful if, for example, you’re working with multiple brands owned by a single company – or putting together a trust or academy with many schools.

Before you begin, you’ll need to decide which users you want to be administrators

To start, I suggest you set up only a few test users within the top-level organisation, and explore the settings on offer before opening up G Suite to everyone. I set up two groups below the top level of pcschool.org – the group names “Staff” and “Student” are self-explanatory. Dividing users into groups is helpful for all sorts of admin tasks, such as setting up access to shared resources and applications.

Once the domain has been registered, you’ll want to click on the Users icon to create users and groups

Here’s also where you can create email distribution lists for group-wide email communications and shared resources such as Google Docs, Sheets and so forth. For example, the email group allstaff@pcschool.org would contain all members of staff, so we could easily send announcements to this address. You can also configure security settings, such as single sign-on – which makes it much easier for users to access all services without having to repeatedly authenticate – as well as required password strength and two-step verification.

You can configure the security settings, such as single sign-on, to make life easier for your users

Other settings

As I’ve mentioned, G Suite is very simple to manage, and as you click around the interface, you’ll find all the major configuration options you’re likely to need. The Apps page lets you restrict or allow the use of individual services – such as Google Calendar, Sites and Analytics – as well as custom apps that can be added from the G Suite Marketplace. It may be a good idea to limit access to these, in order to improve performance.

Another useful feature is Device management, which lets you manage whether or not employees are allowed to access G Suite services on their own smartphones and tablets, or enforce policies on company-owned devices. Similar functions are offered for Chrome OS devices, such as specifying update settings, or locking Chromebooks so they can only log on to your domain, or only connect to specific networks depending on who’s logged in.

Click around and you’ll also find data-migration options, for organisations that need to transfer data from another source (such as a decommissioned Exchange server), and settings for alerts and reports. If you need some support, as a paying customer, you can access phone-based technical support – something regular Google users don’t get.

Configuring and testing your Google Admin console

It’s a good idea to test all the major features of G Suite before you make it available to everyone in your organisation. That includes user groups, email distribution lists, and web filtering. You can then begin adding early adopters – ideally, choose technically proficient users who can quickly get the hang of G Suite, and support their colleagues with any questions. If you’re setting up a new domain from scratch and need to create a large number of users, you can enter all the necessary information into a CSV file and import it.

Device management allows you to decide whether or not employees can access G Suite via their mobile devices

It’s also a sensible idea to test that any Chrome OS devices in your organisation are set up as you intended. When devices are first enrolled, they populate the top-level organisation and can then be moved into groups. In our school, we once again had two groups, called “staff” and “students”; in more complex organisations you might set up departmental or role-based groups.

Training

The G Suite apps are easy to use, and many employees will already be familiar with them. All the same, it’s important to make sure everyone understands that switching to G Suite is a cultural shift. Since everything is online, and sharing is pervasive, moving into the cloud requires a different thought process to traditional office and email tools. It requires more of a sense of data protection and good old-fashioned efficiency.

In our case, we staged our training over a 12-week school term; businesses probably won’t divide up their time in quite this way, but three months is still a good period to aim for. It’s long enough to tackle everything that needs to be covered, but short enough to keep up the momentum.

As we mentioned above, it’s also a good idea to identify some early adopters who can pass on skills and knowledge to the others as needed. If you can give these people advanced training in smaller groups in the early days of deployment, this can go a long way to ease the pressure on IT support from users who are unfamiliar with the system. For a school, therefore, I would recommend one early adopter per department.

The G Suite for Education package is very similar to G Suite Business, but is given to institutions for free

With this support, it shouldn’t take long for your workforce to get up to speed with G Suite. And once everyone’s comfortable with the brand-new way of working, you can get more ambitious with it. This is where G Suite really comes into its own: it’s simple enough to get started with minimal experience, but also customisable enough to support complex projects and reorganisations. What’s more, there are a wealth of downloadable administration tools and useful add-ons from the G Suite Marketplace – so if you want to do something that isn’t possible at the moment, someone can always create and develop it for you.

Dropbox and Salesforce have entered into a partnership which will see the two cloud-native firms mix their services together.

The partnership will not only involve service integration but will also see the two companies enter into shared marketing efforts and have a joint commitment to broadening the adoption of each other platforms.

From the get-go, Salesforce’s Commerce Cloud and Marketing Cloud services will receive access to the Dropbox platform. This will allow customers to create customised and branded folders in the two Salesforce cloud services, while the integration should allow a company to easily work with firms on the same platform. For example, a retailer using Salesforce Commerce Cloud could create a Dropbox folder to access product images or creative briefs from an external creative agency.

The second prominent integration will see users of Salesforce Quip get access to Dropbox stored content, such as videos, slides and photos, through the cloud service. This will also see Dropbox add in support for Quip documents.

Such integrations should make it easier for salespeople and marketers to carry out their customer relationship management activity within a single platform rather than bouncing in between apps.

Alongside these integrations, both standard Dropbox and Dropbox Enterprise will make deeper use of Salesforce services.

“This deeper partnership with Salesforce is a great opportunity to build new value for our mutual customers,” said Quentin Clark, SVP of engineering, product and design at Dropbox. “We’re looking forward to delivering these new integrations so our customers can get the most out of their tools.”

Dropbox and Salesforce have been bedfellows before, with the Dropbox for Salesforce app being available on Salesforce’s AppExchange. And Salesforce has been an investor in Dropbox since 2014, so a closer relationship between the two cloud firms is not surprising.

The new service integrations are slated to debut in the second half of 2018, with pricing yet to be announced.

Oracle has opened up applications for its Startup Cloud Accelerator programme, inviting global tech businesses to join up to five other startups in its latest round of admissions in the UK. This is the second round of recruitment for Oracle’s scheme, with the first group starting their mentoring last September.

The UK’s Startup Cloud Accelerator programme will take place in Bristol, although Oracle will also be running a second initiative, Oracle Scaleup Ecosystem, which is its virtual, non-location-based equivalent for global businesses.

“The first cohort included tremendously talented startups creating innovative new products in areas ranging from artificial intelligence to virtual reality,” said Reggie Bradford, senior vice president of Oracle’s Startup Ecosystem and Accelerator. “We look forward to working with more emerging companies in the thriving UK startup market, and are dedicated to continuing to build an ecosystem of co-development and co-innovation where startups, customers, and Oracle all win.”

There are currently 40 startups taking part in Oracle’s worldwide startup accelerator, across eight locations. Each accelerator intake round accepts between five and six new businesses looking for fast growth in the tech sector.

Businesses already taking advantage of Oracle’s mentoring include machine learning-powered branded content innovator Duel, digital learning and research startup Interactive Scientific, travel tracker iGeolise and automated checklist platform Trail.

The programme offers organisations mentoring from Oracle’s technical and business leadership team, the technologies to support startup success, access to a co-working space, the opportunity to sell to Oracle customers and speak to investors, and free oracle credits.

Microsoft has decided to switch off its Outlook Web Apps (OWA) for iPhone, iPad and Android, instead, pushing users to download and install the standalone Outlook app, which it said it has turned into an “award-winning app.”

The company’s OWAs effectively functioned as a halfway-house between the browser-based Outlook experience and the fully-fledged Outlook app, offering functions that can only be provided by a native app such as contact syncing and push notifications.

Microsoft explained it’s decided to discontinue the apps as of April, removing them from the App Store and Google Play. It will notify existing users of the expiry via in-app messages, advising them to instead install the standalone Outlook app for their platform.

From May 15, the apps will stop working altogether and any Office 365 users who open them will be advised it’s been discontinued, telling them to download and install the Outlook app for iOS or Android.

“Outlook for iOS and Android has an architecture fully powered by the Microsoft Cloud and has 4.5+ star ratings in the app stores,” Eugenie Burrage, one of Microsoft’s product marketers explained to the community.

“And as we streamline our mobile portfolio, we’ll be able to further focus our efforts to deliver on our promise of the best-in-class, enterprise-grade mail, calendar and search experience and the best way to experience Office 365 features on a mobile device with Outlook.”

Microsoft’s OWA apps were designed to offer extra functionality compared to the mobile browser iterations of Outlook, such as such as push notifications, syncing of contacts, voice-activated actions, but were superseded by the much richer standalone Outlook apps that offer the same functionality as the desktop versions of Outlook, just on a smaller screen.

Microsoft hasn’t updated the OWA apps in recent months and so they don’t work particularly well now. This is clear by taking a look at the star ratings in the Android and iOS app stores – rated 2.9/5 and 2.8/5 respectively.