IT’s role is changing dramatically from working in isolation to operating hand in hand with the business team. Successful IT leaders understand that they need to keep a pulse on the newest technologies and work in unison with their business counterparts in order to remain at the forefront of their industry. By approaching IT service delivery through a business lens, IT is able to streamline processes, lessen the IT management burden, and empower end users. Management Cloud: IT’s Key to the New Front Office, a CA Technologies eBook, has the details on how Management Cloud allows IT to move up the totem pole.