It is no surprise to anyone that service providers need to find new sources of revenue and increase profitability. The digital, cloud and as-a-service revolution provides a silver lining.
As IT organizations feel the tension that comes from a combination of aging legacy B2B infrastructure, changing business mandates and rapidly evolving e-commerce requirements, they are increasingly looking at digital services and outsourcing to trusted providers. They want a trusted partner to deliver connected digital services; including mobile, cloud and M2M/IoT.
The pressure is on for businesses to think about an end-to-end ‘order to cash’ process that spans multiple applications and systems, engages external business partners as well as taps into data and services that are increasingly located in the cloud. In other words – a giant mash-up of sorts. IT is not just about implementing an internal process as much as it is about structuring one shared multi-enterprise process(es).