The University of Bradford is deploying ServiceNow to modernise its HR function

The University of Bradford is deploying ServiceNow in a bid to transform its human resources function.

The university said it is deploying the platform to increase the HR department’s efficiency and responsiveness, and give it stronger technical capabilities to facilitate recruitment. It said it previously relied on a range of manual techniques, with little reporting, prioritisation capabilities or unified visibility on the day to day activities in HR.

“We are seeing increased demand for easy access to HR services and information,” said Joanne Marshall, director of HR at the University of Bradford. “Our old way of working was no longer fit for purpose. ServiceNow has facilitated a new model where employees can complete their own transactions and find answers to a wide range of questions. As a result, we now have the ability to redirect strategic HR resources to other areas within the business.”

Jennifer Stroud, general manager, HR service management business unit, ServiceNow: “We are increasingly seeing organisations adopting a service management approach across the workplace with HR leading the way. As the University of Bradford demonstrated, organisations can see fast transformations and dramatic improvements in the overall service experience.”

While ServiceNow is primarily deployed as an IT service management platform it’s clear the company is keen to refocus its offering on other central functions like HR and finance. Earlier this year the company launched its own application marketplace so customers can buy third-party apps built on the ServiceNow platform including a range of HR, legal and financial services apps.