As businesses around the globe seek desperately to transform their business model and get them focused on increasing customer value, they need to rely on IT organizations, systems, and infrastructures that are specifically thought to delivery the tangible business benefits they desperately expect. Are CIOs and IT organizations aware of the business line expectations? Why the major IT vendors and consulting brands do not offer a model of the next IT organization? What is exactly the Complete ITaaS Delivery Model™? How CIOs can take advantage of it to meet business lines expectations are some of the key questions answered in this article.