In many organizations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to overwhelm their IT support teams if they haven’t kept their ticket management systems and processes up to date. You can avoid that fate by following the 10 steps below to keep tickets manageable, resolve them quickly and provide an amazing help desk and ticket management experience.