People, Process, Technology for Cloud Service Providers

There’s been a lot written in cloud circles about the preparations enterprises need to make to prepare for the move to cloud – but what about service providers? A lot of service providers are coming from a managed hosting, managed services or even a telco background and are now building a cloud business. The planning, provisioning, marketing & selling of cloud services can be vastly different from these more traditional IT services. Potential cloud service providers need to prepare for their transformation to cloud from a people, process and technology perspective.

People: The Who

The people part is all about understanding the diverse cloud needs that different users within your customers’ organizations will have. For example, consider the control, visibility and cost transparency requirements that IT leaders may have compared to the day to day governance and performance concerns of IT line managers. Also …