BT and the IoT

BT Sevenoaks workstyle buildingIt is often said that the Internet of Things is all about data. Indeed, at its absolute heart, the whole ecosystem could even be reduced to four distinct layers, ones that are essentially applicable to any vertical.

First of all, you have the sensing layer: somehow (using sensors, Wi-Fi, beacons: whatever you can!) you have to collect the data in the first place, often in harsh environments. From there you need to transport the data on a connectivity layer. This could be mobile or fixed, Wi-Fi or something altogether more cutting edge.

Thirdly, you need to aggregate this data, to bring it together and allow it to be exchanged. Finally, there’s the crucial matter of analytics, where the raw data is transformed into something useful.

Operators such as BT sense the opportunities in this process – particularly in the first three stages. Some telcos may have arrived a little late to the IoT table, but there’s no question that – with their copious background developing vast, secure infrastructures – they enjoy some fundamental advantages.

“I see IoT as a great opportunity,” says Hubertus von Roenne, VP Global Industry Practices, BT Global Services. “The more the world is connected, the more you have to rely on a robust infrastructure, whether it’s connectivity or data centres, and the more you have to rely on secure and reliable environment. That’s our home turf. We are already active on all four layers, not only through our global network infrastructure, but also via our secure cloud computing capabilities and a ‘Cloud of Clouds’ technology vision that enables real time data crunching and strategic collaboration across very many platforms.”

An example of how BT is positioning itself can be seen in Milton Keynes, a flagship ‘smart city’ in the UK, with large public and private sector investment. BT is one of over a dozen companies from various industries testing out different use cases for a smarter, more connected city.

“In Milton Keynes we are the technology partner that’s collecting the data. We’ve created a data hub where we allow the information to be passed on, but also make it compatible and usable. The governance body of this Milton Keynes project decided very early to make it open source, open data, and allow small companies or individuals to play around with the data and turn it into applications. Our role is not necessarily to go onto the application layer – we leave that to others – our role is to allow the collection and transmission of data, and we help turn data into usable information.”

One use case BT is involved in is smart parking – figuring out how to help traffic management, reduce carbon footprint, and help the council to reduce costs and better plan for parking availability. “Lots of ideas which can evolve as you collect the data, and that’s BT’s role.”

Another good example of how BT can adapt its offerings to different verticals is its work in telecare and telehealth, where the telco currently partners with the NHS, providing the equipment, monitoring system, and certain administrative and operational units, leaving the medical part to the medical professionals.

While BT’s established UK infrastructure makes it well positioned to assume these kinds of roles in developing smarter cities and healthcare, in other, more commercial areas there are no place-specific constraints.

“Typically our core customer base for global services are the large multinational players,” says von Roenne, “and these operate around the world. We are bringing our network and cloud integration capabilities right down to the manufacturing lines or the coal face of our multinational customers. Just a few weeks ago, we announced a partnership with Rajant Corporation, who specialise in wireless mesh deployments, to enable organisations to connect and gather data from thousands of devices such as sensors, autonomous vehicles, industrial machinery, high-definition cameras and others.”

Indeed, there are countless areas where data can be profitably collated and exploited, and next month von Roenne will be attending Internet of Things World Europe in Berlin, where he will be looking to discover new businesses and business opportunities. “I think there is already a lot of low hanging fruit out there if we just do some clever thinking about using what’s out there,” he says, adding that, often, the area in which the data could really be useful is not necessarily the same as the one it’s being collected in.

The capacity to take a bird’s eye view, bringing together different sectors of the economy for everyone’s mutual benefit, is another advantage BT will point to as it positions itself for the Internet of Things.

Datapipe Acquires DualSpark | @CloudExpo @Datapipe #Cloud #DevOps

Datapipe has acquired AWS assessment, automation, and migration company DualSpark. DualSpark’s AWS consulting services simplify the experience of moving apps and critical infrastructure to the AWS cloud.
“DualSpark has extensive cloud-native experience helping enterprises modernize and refactor applications around site and system reliability, distributed configuration management and automation at all levels,” said Robb Allen, CEO, Datapipe. “Datapipe has been consistently enhancing our AWS managed services offering for more than six years. Today’s acquisition is our latest step forward to help enterprises take full advantage of the AWS public cloud, all backed by Datapipe’s highly experienced, certified professionals.”

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BMC Software: Retooling for Digital By @TheEbizWizard | @CloudExpo @BMCSoftware #Cloud

In the two years since going private, BMC Software has been retooling its enterprise software product line. Today, it’s announcing a wide assortment of new and updated products at its Engage customer event.
The big picture: BMC is doubling down on digital. “BMC is delivering on the promise of its Digital Enterprise Management blueprint,” says BMC CEO Bob Beauchamp. “We’ve spent more than $100 million dollars reengineering ourselves to pass our competitors.”

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Disruption Day – Where to Start? By @DinkoEror | @CloudExpo #Cloud

In my last post I discussed how all major business models are facing a software-enterprise threat, and that IT will need to tackle this head on in order for businesses to remain successful.
However: how can previous generation businesses ACTUALLY succeed in this new software-defined world?

Last year Gartner introduced the concept of ‘bimodal IT’: a new organizational model for enterprise IT in which IT organizations have two different modes of IT, each designed to address different technology and information goals. The first mode will focus on stability, scalability and efficiency, the second being more experimental and agile, with a focus on speed. They predicted that by 2017, 75% of IT organizations will have bimodal capacity (though 50% may make a mess of it).

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[session] Developing with @SoftLayer, an IBM Company By @underscorePhil | @CloudExpo #Cloud

In his session at 17th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM Company, will provide an introduction to IBM Cloud’s SoftLayer platform, including some of the most useful services and how to best make use of them in your projects. He will walk you through the SoftLayer portal, a demonstration of the capabilities of the API, and offer some well-rounded advice on how to succeed on SoftLayer’s platform.

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[session] Infrastructure as Code – Powered by @SoftLayer By @allmightyspiff | @CloudExpo #Cloud

Using code to define your infrastructure is a trend that is quickly becoming common practice and a critical part of any successful deployment
In his session at 17th Cloud Expo, Christopher Gallo, Developer Advocate at SoftLayer, an IBM Company, will discuss what it means to be powered by SoftLayer, and some really awesome tools to help you make your deployments agile.

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Google and Alcatel announce content delivery network upgrades to cloud services

contentTwo major content delivery network (CDN) technology announcements have highlighted the strategic importance of CDN in delivering content without lag and latency.

Google’s Cloud Platform is to be sped up by the addition of four new content delivery networks, it has announced. The addition of CloudFlare, Fastly, Highwinds Network and Level 3 Communications to Google’s network of 70 points of presence in 33 countries forms part of Google’s new CDN Interconnect programme, which falls within the Google Cloud Interconnect line.

The plan is to cut prices for joint customers of the CDN providers and Google Cloud Platform when the customer’s traffic moves from the Google cloud to the CDN, it said. Google’s Cloud Platform product manager Ofir Roval said the additions are needed to speed delivery of rich media payloads from the Google Cloud Platform to end-user devices. Emerging web and mobile apps ‘carry hefty media assets’ which, he blogged, explains the need for new CDN additions, according to a report in The Light Reading. In time dependent enterprise business systems, users are unlikely to tolerate ‘laggy’ unresponsive applications, said Roval.

In November the cloud vendor launched Google Carrier Interconnect, to help link enterprise customers to the Google cloud. Partners in the initiative included Verizon, Equinix, Level 3 and Tata Communications.

Meanwhile, Alcatel-Lucent has moved to bolster it cloud-based IP video storage and content delivery technologies with a new Cloud DVR platform and a new Elastic content delivery network. The plan allows service providers to manage network capacity more dynamically as they deal with growing customer demand, according to Alcatel-Lucent.

The Cloud DVR platform incorporates a number of advances in storage resulting from Alcatel-Lucent’s collaboration with Intel and uses the Intel Intelligent Storage Acceleration Library.

With functions moved to the cloud, the Elastic CDN allows resources to be allocated more flexibly, said Paul Larbey, head of Alcatel-Lucent’s IP Video business. “Our IP Video portfolio helps customers better manage the changes in traffic that they are seeing. We can help providers deliver video content more intelligently and efficiently to dramatically improve the end-user experience, in line with demand but without increasing costs.”

Telco TalkTalk has tested components of the enhanced Cloud DVR in a live network environment.

Elastic CDN will be made commercially available in 2016.

VMworld 2015: Day Two Recap

In this post, I’ll recap Day 2 of VMworld 2015 (you can find a recap of day 1 here).

Over the past several years, Tuesday’s general session has been focused on the End User Computing space, and this year was no exception. Sanjay Poonen, the head of VMware’s EUC business unit, kicked things off by talking about how the overall VMware SDDC strategy is making the desktop/application virtualization story stronger than ever. He highlighted tighter integration between AirWatch, Horizon, and NSX as being keys to the future success of the EUC business unit. There was a lot of focus on VMware’s recently released Identity Management solution.  This solution comes in two flavors, one being embedded in specific editions of the AirWatch mobile management platform and the second being a standalone product which does utilize some of the Airwatch back end functionality. Both are primarily SaaS base offerings. In my mind, this is a shot across the bow of Microsoft as more and more customers continue to migrate data into O365. VMware sees this as a huge threat, not because of the email migration, but because many customers are also deploying O365/Azure based Active Directory services and they see Microsoft “owning” or becoming the authoritative source for all authentication to all apps.  VMware wants to be in the game of being that hub at the center of the authentication chain. 

Sanjay then brought up Jim Alkove from Microsoft to the stage.  So, you’re probably thinking, based on the last paragraph, “why would VMware and Microsoft be holding hands on stage at VMworld?” Well, Microsoft is a big company and while there is a lot of competition between the two in some areas (Azure, Hyper-V, etc), there is a good amount of cooperation in others (Windows 10 in this case). Jim and Sanjay talked about how VMware has made use of some of the new Windows 10 embedded management features to greatly expand the AirWatch platform capabilities around Windows 10 management. While this won’t have an immediate impact, as organizations make the move to Windows 10, AirWatch can provide a very solid management platform that spans just about any type of device a user could have (iOS to Android to a Windows based desktop/laptop/tablet). Along with this was the announcement of Project A2.  This is a combination of AppVolumes application virtualization capabilities being managed by AirWatch to enable virtual apps to be pushed to physical Windows 10 based machines.  Again, a big expansion of mobile management into a more traditional desktop/laptop platform.

Next up, finally, was Pat Gelsinger (CEO of VMware).  His presentation was much different this year as he focused very high level and in general (non-VMware specific) terms about 5 imperatives for businesses across any vertical to succeed in the mobile/cloud world.  Below is a synopsis of those 5 imperatives.

1. Innovate like a start-up, deliver like an enterprise: Nimble startups are thriving in the mobile-cloud era, while large, stagnant corporations are being threatened for failing to innovate. As Eric Pearson, CIO of IHG, said earlier this week, “It’s no longer the big companies beating the small companies, it’s now the fast beating the slow.”

2. Embrace Unified Hybrid Cloud: The journey to the cloud is maturing as the industry shifts from experimentation to professional delivery. Unified hybrid cloud is bridging the gap between personal and private cloud so that organizations can take advantage of the best of both worlds.

3. Architect with security in mind: Instead of adding security in as a last minute feature, organizations need to choose solutions that have robust security capabilities built in from the start. Virtualization helps provide the foundational level of security to protect the people, apps, and data that keep organizations running.

4. Automate everything to predict (almost) anything: The next major wave of innovative technology is automated smart technology that knows what to do before you tell it to. Apps, big data, and analytics are the building blocks behind these emerging forms of proactive technology, and the businesses that know how to use them will come out on top.

5. Take risks to stand out: Businesses that don’t take risks and focus on innovation will not survive the next decade. And, as IT professionals, we must constantly lead the charge for change.

In the next post, I’ll summarize all the major announcements around the VMware solutions set that came out of the event.

 

GreenPages is hosting a webinar on 9/16, “How to Increase Your IT Equity: Deploying a Build-Operate-Transform Model for IT Operations” . Learn how to create long-term value for your organization and meet the increasing demand for services. Register Now!

 

 

By Chris Ward, CTO

 

New Kid on the Block: Frictionless Security | @CloudExpo #Cloud

The mobility and flexibility of modern business practice has created a demand to extend any application to virtually anyone. While this can bring many benefits to organisations, such as enabling employees to work remotely, cutting costs by using the cloud to simplify IT deployment and permitting contractors and supply chain members to self-serve their accounts, there is also a dark side.

Think about it: by extending every application to virtually everyone, each users’ specific needs and uses of the application aren’t being taken into consideration. Does every employee really need to be granted remote access, and does each contractor hired really require the ability to enter the entire network? Of course not; after all, applications that are easier to share are also easier to hack.

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Salesforce would be more effective if it was more mobile, workers tell survey

Salesforce WearCustomer relationship management leader (CRM) Salesforce needs to improve the employee experience before its clients can get the most out of it, says a new report.

The advice comes in the fourth annual State of Salesforce report, from consultancy Bluewolf, a partner agency to world’s top CRM vendor. It suggests that while customers of companies that use Salesforce feel more connected, the users of the CRM system aren’t as happy. The main complaints are inconsistent data quality and a lack of mobile options. However, the majority of the survey sample plan to ramp up their investment in the system.

Based on the feedback from 1,500 Salesforce customers worldwide, the 2015-2016 report suggests that the concerns of employees should be the next priority for Salesforce as it seeks to fine tune its CRM software.

The demand for better mobility was made by 77 per cent of salespeople surveyed. Their most time-consuming task was identified as ‘opportunity management’ which, the report concludes, could be improved by better mobile applications. The study also says that employees were twice as likely to believe that Salesforce makes their job easier if it could be accessed from a mobile device.

Bluewolf’s report suggests that Salesforce’s priorities in 2016 should be to invest more three areas: the mobile workforce, predictive analytics and improving the sales team’s experience of using apps.

In the modern obsession with customer experience, it is easily forgotten that employees create the customer success, according to Bluewolf CEO Eric Berridge. “While innovation is essential to improving employee experiences, companies must combine it with data, design and an employee culture.”

However, the report does indicate that companies are happy with Salesforce, since 64 per cent plan to increase their budget. Half, 49 per cent, have at least two Salesforce clouds and 22 per cent have at least three. A significant minority, 11 per cent, say they are planning to spend at least half as much again next year on Salesforce services.
That investment is planned because 59 per cent of Salesforce users say the CRM system is much simpler to use than it was a year ago.

Meanwhile, many companies are taking the employee matter into their own hand, says the report. One in three companies has already invested in agent productivity apps and one in five is planning to invest.

The cloud news categorized.