NewVoiceMedia,a provider of Cloud contact centre services, today announced that it has secured $20m funding from new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
NewVoiceMedia’s cloud service is instantly deployable and provides unique and patented routing capabilities designed to enhance the customer experience. The company is growing by more than 200% a year and now serves more than 8000 agents in 30 countries including Parcelforce, PhotoBox, QlikTech and SHL.
The additional investment will help accelerate the Company’s global ambitions including opening new offices in North America, where the solution is already widely used. Its platform, ContactWorld, integrates natively with salesforce.com Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy world-class contact centres.