Consumers need to be made more aware of what they’re purchasing in a cloud solution, according to the latest research paper.

The team of researchers, including IBM and Google, published their findings in a paper entitled ‘Verifying Cloud Services: Present and Future’, and aimed for this to be an education for cloud customers – punters need to examine “in breadth, rather in depth”, how a CSP performs.

The researchers put this down to a series of issues which need answering: is the service running the right software? Is the service doing what it is supposed to? How efficient is the service? Does it comply with security policies, if any?

Of course, this comes down to the niggling matter of SLAs. A CSP puts down an SLA, intending to give the client an idea of availability and performance. Yet the researchers say this isn’t always the case.

The paper argues …