​Welcome to the fourth issue of IT Pro 20/20, our brand-new digital magazine that brings all of the previous month’s most important tech issues into clear view.

Each month, we will shine a spotlight on the content that we feel every IT professional should be aware of, only in a condensed version that can be read on the go, at a time that suits you.

This month we’re taking a look at how technology is reshaping our lives, for better and for worse. While it’s something of a cliche to say, we really are at the mercy of technology. The coronavirus has pushed the majority of businesses to extreme limits, and without technology to keep us connected and productive, many would surely have collapsed by now. It’s this idea of technology continuing to reshape how we interact with the world around us that is at the core of this month’s theme.

Our lead feature takes a look at what Microsoft is doing to help repair the damage caused by the launch of Tay, a chatbot so ill-suited to its purpose that it would serve as a warning for anyone developing AI for public consumption. We also highlight how technology has influenced management styles in recent years, and how overbearing cyber security training has the potential to turn employees against a business.

As ever, you’ll also find a roundup of the four biggest stories of the month that are likely to reverberate throughout 2020.

The next IT Pro 20/20 will be available on Friday 29 May. Previous issues can be found here.

We hope you enjoy reading this month’s issue. If you would like to receive each issue in your inbox as they release, you can subscribe to our mailing list here.