CloudTech caught up with Matthew Finnie, the CTO of IaaS cloud providers Interoute, who is exhibiting at Apps World.

According to Interoute CTO Matthew Finnie, a 100% service level agreement (SLA) is ‘nonsense’, although a lot depends on the sector your cloud company is trying to reach and the shape of your business model.

Interoute, who is currently exhibiting at Apps World in London, has a virtual data centre (VDC) which offers a 99.99% uptime rate and, while it doesn’t reach the magical ‘five nines’ in availability, Finnie inferred that it’s worth looking beyond the statistics.

“99.99% is an actual availability,” he said. “We’re coming at it from a world where we have enterprise customers and carriers who are building businesses on the back of us, and they don’t want a commercial SLA.

“If we gave them three, five hours’ service credits, it doesn …