I was walking down the street in Toronto one morning juggling a large tray of Tim Horton’s coffee. Standing at a busy corner, waiting for the walk signal, I overheard the following conversation: Woman: “I can’t believe they delivered the new application with all those options. No one said they’d be live.” Man: “I know. I made the changes last week, and for some reason, they went into QA but weren’t tested. So I assumed that we weren’t rolling them out.”