Move from reactive to proactive cloud management in a heterogeneous cloud infrastructure.
In his session at 16th Cloud Expo, Manoj Khabe, Innovative Solution-Focused Transformation Leader at Vicom Computer Services, Inc., will show how to replace a help desk-centric approach with an ITIL-based service model and service-centric CMDB that’s tightly integrated with an event and incident management platform.
Learn how to expand the scope of operations management to service management. He will also discuss how to help people work better and smarter and allow work to flow seamlessly across all domains within IT.