The idea of serving global cloud customers is coming to fruition, an example being a Philippine BPO-technology vendor serving local customers with servers based in Phoenix, AZ. Goautodial.com is based in Pasig City, Metro Manila, serving small and medium-sized call centers and BPO firms.
“SMEs are beginning to embrace cloud technology to boost the growth of their businesses at a low cost,” according to Raffy Pekson II, Goautodial’s country manager. The company’s software can be downloaded free of charge, and there are no set-up fees, deposits, or long-term contracts, according to Pekson.
The company services centers with between 5 and 500 seats, in the country that has emerged as the major force in the BPO industry, with close to 500,000 employees and more than $11 billion in annual revenue. The government is supporting business initiatives aimed at driving the revenue figure to $25 billion within a few years.
Pekson says Goautodial offers solutions featuring on-site, off-site, and hybrid approaches, and is planning mobile applications as well.