The latest enterprise software forecast from Gartner shows Customer Relationship Management (CRM) increasing to a $36.5B worldwide market by 2017, a significant increase from the $20.6B forecasted in Q1 of this year.  CRM also leads all enterprise software categories in projected growth, showing a 15.1% CAGR from 2012 to 2017, also revised up from 9.7% in the Q1 forecast.

The latest round of forecasts published in the report,  Gartner Forecast: Enterprise Software Markets, Worldwide, 2012-2017, 2Q13 Update shows CRM eclipsing ERP in worldwide market size in 2017. 

The following graph compares the relative growth of CRM, ERP, Business Intelligence (BI), Supply Chain Management and Web Conferencing, Collaboration/Social Software Suites.  Source: Gartner Forecast: Enterprise Software Markets, Worldwide, 2012-2017, 2Q13 Update.  Please click on the image to increase its size for easier reading.

Key Take-Aways

• Comparing Gartner’s Q1 and Q2 CRM forecasts shows just how fast …