If your business has made the leap into the cloud, then it is very likely that IT processes have become transparent and business productivity is improving.

The whole idea behind the concept of cloud computing is to remove the backend maintenance and inconsistencies that may happen with even the best in house server systems.

Users should have less functionality issues, as many that would formerly stem from any number of hardware or software related issues are mostly eliminated as cloud computing generally only requires a web access through a browser and a functional computer.

Unless an organisation purchased a subscription through an underdeveloped cloud service provider, business has the tools it needs to optimise processes. So now the question remains, is your cloud service being utilised to its fullest potential?

As of this point in time, no cloud is impervious to disaster. There are events that can cause serious problems …