Excitement | Today was an exciting day! You received your shiny new Converged Infrastructure package from your leading technology partner. There was a buzz surrounding the delivery, everything was magical –  the unboxing of the huge crate, the wheeling of these beautiful package into your datacenter, the plugging in and having all the servers, storage arrays and network switches instantly blink at you. It was a sight to remember.

You know, your CI package is leading edge technology that will bring unprecedented agility and efficiency to your users. Authorized users will be able to request and receive IT resources in minutes, not days and the business leaders will be thrilled by your ability to push out exciting new applications quickly. It was only 4 weeks ago that you had approved the quote and here it was facing you.

And yet no champagne corks are hitting the ceiling.

Reality | As an IT professional …