According to the study, respondents have experienced anywhere from a 14 to 21 percent improvement in business in the form of increased numbers of customers, faster time-to-market and improved quality and performance of applications. US respondents have seen more improvements than the global average, for instance about 27 percent increased collaboration between departments, a 26 percent reduction in time spent fixing and maintaining applications and a 24-25 percent increase in the number of customers as well as software and services that would otherwise not be possible.