The main evolutionary leap in Cloud services will come from a fusion of both legal and technical maturity.
It’s not enough for CSPs to offer contractual SLAs that dictate how efficiently they will run IT resources or how they will handle outages, they also need to stipulate how they will enable and honor data privacy regulations and best practices.
In short they will need to be able to offer contracting terms that aligns with the buyers controlling privacy laws – What I call ‘Cloud Privacy Contracting.’