Now that cloud services have become part of IT’s “new normal,” commonly referred to as “hybrid,” it seems obvious that the approaches and tools we use to manage IT would also evolve and mature, though the pace of evolution varies amongst companies, of course. According to a Website Magazine article quoting a Gartner survey, more than 55% of CIOs indicate they would host all critical apps in the cloud by 2020. Cloud services use cases can vary greatly, but often hold common themes around converting traditional applications to SaaS, or adding disaster recovery to your existing datacenter with RaaS.