See how a common data architecture and fast SaaS delivery benefits combine to improve the efficiency, cost, and result of IT support of end users.
Our examples are intelligent energy-management solutions provider Comverge and how it’s extended its use of Salesforce.com into a self-service enabled service desk capability using BMC’s Remedyforce.
We’ll also hear the story of how modern furniture and accessories purveyor, Design Within Reach, has made its IT support more responsive — even at a global scale — via cloud-based incident-management capabilities.
Learn from them more about improving the business of delivering IT services, and in moving IT support and change management from a cost center to a proactive IT knowledge asset.