SUMMUS Software, a provider of cost-effective, comprehensive, cloud-based IT operations management solutions, today announced the latest release of Summus IT Management Suite powered by Summit Platform 4.0, an integrated suite of applications for IT service management, IT asset management, and availability management. This latest release delivers the IT contextual dashboard, together with robust enhancements to incident, service level agreement (SLA), change, configuration management database (CMDB), knowledge, event, release, availability and project management.
SUMMUS Software’s new release of Summus IT Management Suite and Summit Platform are designed to support the growing and maturing IT service management, IT asset management and IT availability management requirements of small and midsized businesses (SMB) and managed service providers (MSP). By supporting IT organization’s on-going efforts to optimize their costs, resources and processes, this release ensures customers can better maximize IT management efficiencies.
“Summus IT Management Suite is helping IT organizations to achieve greater cost and operational efficiencies using the power of Summit Platform,” said Wai Wong, president and CEO of SUMMUS Software. “This latest release represents the industry’s most comprehensive cloud-based IT management solution with built-in IT intelligence. SUMMUS is helping customers to better optimize their IT operations, and establish a more productive relationship between IT and business.”
The new release of Summus IT Management Suite is powered by the latest version of SUMMUS Software’s unified and integrated IT operations management platform, Summit Platform 4.0. Based on extensive work with customers, key IT industry experts and standards organizations, this release delivers features representing key IT management technology advances in the areas of Incident Management, SLA Management, Knowledge Management, Change Management, CMDB, Availability Management, Event Management, Release Management and Project Management.
Key features of the new release of Summus IT Management Suite include:
Summus Service Management
Incident Management: Fine-grained per-incident cost management, and
simplified end-user request management via templates
SLA Management: Fine-grained control and monitoring of customer SLAs,
vendor SLAs and operations level agreements (OLA)
Knowledge Management: Enhanced knowledge relevance and effectiveness
management
Change Management: Enhanced reliability and availability with powerful
change control and configuration
CMDB: Increased high availability with version control management,
faster and easier implementation and simplified integration with other
IT management systems via open Web Services APIs
Release Management: Comprehensive management of release costs,
versions, builds, and workflows
Summus Availability Management
Server & Network Monitoring: Flexible and fine-grained monitoring,
reporting and alerts based on multiple thresholds, and utilization
trends
Event Management: Automatic, event correlation management
IT Intelligence
IT Contextual Dashboard: Holistic side-by-side, contextually
comparative view of the entire IT operations environment