Category Archives: Services

Salesforce’s New Cloud Services

Recently, Salesforce has hosted its 13th annual user conference, Dreamforce, in San Francisco. In congruence with the more than 160,000 individuals in attendance, there were also a series of special guests including musician Stevie Wonder, Microsoft CEO Satya Nadella, and Lightning Man. Salesforce announced that in 2016, it will become the world’s fourth largest software company, behind only Microsoft, Oracle, and SAP.

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This news joins the announcement of the plethora of new cloud based services. Lightning Man, also known as Salesforce co-founder Parker Harris, announced the new Internet of Things, or IoT, Cloud that is powered by thunder. The IoT will connect events from devices on the IoT platform to Salesforce and Thunder will be the real time event processing engine that powers the platform. Through the IoT Cloud, businesses may use the point and click tools that are available to outline, alter, and set rules for events that may trigger a reaction throughout the Salesforce platform. Events may be triggered by things such as clickstreams, log entries, sensors, and other devices. Device support will be determined through customer feedback during the pilot tests, a method that is part of the idea of allowing third parties to construct appropriate support.  IoT Cloud will be piloted in the beginning of 2016. In addition, Microsoft was announced as the launch partner.

“IoT deployments only bring value when organizations are able to act on the information that their IoT networks generate,” said Gary Barnett, chief analyst at Ovum. “The ability to make sense of that data by connecting it with existing customer information will be a key factor in turning data into action.”

SalesforceIQ, the result of the attainment last year of RelateIQ, was also announced. The product is available in two different versions in order to best fit the needs of customers. The product is being offered for Small Business and for Sales Cloud. Each of these products is specialized for their different settings, but both monitor the user’s email, calendar, and other information in addition to recommending actions that catalyze the sales process. Relevant information is automatically sent to Salesforce. The SalesforceIQ for Sales Cloud consists of iOS, Android, and Chrome apps while Salesforce IQ for Small business is available now in a 14 day free trial.

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Intel Capital Investment

According to recent reports, Intel Capital, Intel Corporation’s global investment and M&A organization, has invested roughly $67 million throughout eight Chinese technology companies. These companies represent a number of industries, including robotics, Internet of Things (IoT), big data analytics and cloud technology.

The companies sharing the $67million dollar investment are Bluebank, Hampoo, Ninebot, Nuovo Film, PraFly, 99cloud Inc., and AWcloud Technology CO.Ltd, and Telink. 99cloud is based in Shanghai and provides OpenStack based solution as well as operational support. Some of these solutions include front-end optimization, core framework optimization, backend optimization and hyper-converged all-in-one solutions. AWcloud is based in Beijing and offers large scale OpenStack Cloud solutions for a multitude of industries such as oil, power, healthcare, and education. AWcloud has aided in he ransition from traditional IT services to contemporary cloud solutions through a hyper-converged “Cloud-in-a-Box” solution based on OpenStack and Intel technology. In addition, the company provides a private cloud that may be scaled out by adding more systems.

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There are many obstacles for international cloud companies, such as Microsoft and IBM, which make it difficult for them to enter the cloud sector in China. For example, such companies are required to pursue partnerships with local Chinese cloud companies. Because Chinese based companies benefit from the expanding market and methods that safeguard them from international competition, they are made to be an attractive investment.

“Intel has a well-established track record working with China on the development of its technology industry over the past 30 years, during which time the country has transformed itself into a leader of global technology innovation,” Intel China president Ian Yang said in a statement. “Our investments, new products and collaborations in China support the government’s national initiative to uplift its innovation economy and continue Intel’s long-term commitment to accelerating CTE development in China and driving global innovation and entrepreneurship.”s

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Telecoms New Opportunity

A study commissioned by cloud services marketplaces provider BCSG has implied that telecoms operators could benefit greatly from differentiating into cloud provisioning for both small and medium-sized enterprises; the size of such opportunity is quantified at about $22 billion for operators in the United Kingdom and the United States. The SME sector is generally underserved and therefore has much room for expansion under telecom.

While BT Global Services have already carved out a lucrative cloud business among enterprise customers, and many other telecoms also offer assistance in the areas of hosting and business applications for SMEs, the potential for telecoms operators to become the suppliers of cloud computing services to small businesses has generally not been taken advantage of, according to BCSG.

These comments originate from a study conducted by BCSG of SME’s in both the United Kingdom and the United States. During the study, it was discovered that there were high levels of confusion pertaining to cloud services and technologies that were appropriate for the businesses.  Just under half of those surveyed claimed they would be willing to purchase cloud services from their telecoms supplier, while only 40% said they were willing to buy software and other tools from operators to help grow their business.

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With only 31% of SMEs surveyed saying they had a cloud migration strategy in place, BCSG predicted that the firm intent from SMEs  could be worth upwards of $22 billion .

“Not only is the SME market a potential goldmine for operators looking to add greater value to customers through service diversification, they also present a captive and willing audience,” said BCSG commercial director Tom Platt. “It is vital that operators seize the initiative by helping their SME customers realize the value of cloud services and business applications.”

More than half claimed they would contemplate switching operators in two years, and 58% said that they would switch operators if a broader range of technology and services was offered. “Long tenure from SME customers does not imply loyalty – and operators can’t afford to be complacent. These results demonstrate the value of operators broadening their service offering to SMEs,” said Platt.

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Microsoft Purchases Adallom

While Microsoft did not specifically relay how much it had paid for the purchase of Israeli based Adallom, website TechCrunch has estimated that the purchase was around $250 million dollars. This purchase serves as Microsoft’s response to the trend of increased cloud based computing. While Microsoft originally sold packaged programs such as its Office software, the company has begun to shift to software offerings through cloud based applications.

Adallom helps customers “protect critical assets across cloud applications,” according toMicrosoft vice president Takeshi Numoto’s blog post. “With more frequent and advanced cybersecurity attacks continuing to make headlines, customer concerns around security remain top of mind. These concerns pose real challenges for IT, who are charged with protecting company data in this rapidly evolving mobile-first, cloud-first world.” Adallom works with cloud based applications such as Salesforce and Dropbox. The three-year-old startup’s technology will be used in other Microsoft offerings as well, such as its Enterprise Mobility Suite and Advanced Threat Analytics.

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The announcement of the acquisition was released the same day that Microsoft relayed its expanding partnership with Dell which will help diversify the amount of Windows 10 powered devices and services for a multitude of businesses. The center of this push is Microsoft Surface Pro tablets and accessories, which Dell will begin to sell in Canada and the United States through online shops, with more markets being added the next year.

“Our global enterprise customers have asked us to match the Surface Pro 3 and Windows 10 experience with enterprise-grade support and services -– and our partnerships like this one with Dell will do just that,” Microsoft chief Satya Nadella said in a release. Dell partnership has kicked off a “Surface Enterprise Initiative.” Microsoft has plans to release a new tablet for businesses.

This comes a day before an event hosted by Apple, which was anticipated to unveil a new tablet which could insert Apple into the market for Surface.

Microsoft is set to increase the business capabilities of its Windows 10 operating system.

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SalesForce Internet of Things

Salesforce has announced the development of the Salesforce Internet of Things Cloud. This was announced at its large customer conference, Dreamforce, in San Francisco. To accommodate this new IoT cloud, an all-new thunder platform was developed. This platform joins the ranks of Lightning, Salesforce 1, and Wave.

Salesforce has seen a connection between its customers and the data that is generated from various sources. As a result, the company wishes to help edify customers of the many functions of this increasing amount of information that is accumulating. Dylan Steele, senior director of product marketing for the App Cloud at Salesforce, has told tech website TechCrunch, “We are watching the increasing volume of data coming off of connected devices, and we are thinking about how we can help customers deal with those massive amounts of data.” However, salesforce wishes to utilize this tool to help companies further their customers understanding of this massive amount of data that is coming from a multitude of sources: apps, web data, etc.

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“When you look behind all of this, there is a customer generating all of this data,” he said. In theory, the more data you have about a customer, the more you can pinpoint their requirements and react to their needs. In practice, however processing all of this data is massively complex and many companies struggle with it today. Essentially, the latest Salesforce product provides what Salesforce has always done from its earliest days when it put CRM in the cloud. It’s doing the heavy lifting and saving customer from setting up and maintaining their own hardware, while giving them a set of tools to do the job in the cloud. Processing big data, however, is a bit more complex than dealing with customer and marketing data. Salesforce has its work cut out for it, but it believes it can help simplify a complex set of big data processing tasks related to the Internet of Things. You can buy this as a service, and you don’t have to worry about the different types of technology to manage the complex processes.”

In addition, the IoT cloud also brings a more industrial purpose; the IoT cloud will absorb more data from the Industrial IoT, which is being sent information sources such as factories, warehouses, and wind turbines.

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IBM and Finnair Deal

IBM has announced a five year agreement with Finland’s largest airline, Finnair, which will channel both IBM Cloud as well as Watson services that will provide certain services such as mobile on flight services to its users. This agreement will also change Finnair’s technology infrastructure into a contemporary hybrid cloud platform. Financial aspects of the agreement were not disclosed. Under terms of this agreement, IBM will serve as Finnair’s IT service integrator by providing support that can enable multiple technology vendors serving the airline in order to operate in a more consistent manner. IBM will oversee vendor performance, drive service-quality improvements and promote airline industry best practices.

Kari Saarikoski, CIO at Finnair, has said in a statement, “”For a network airline, operational excellence is a key success factor, and efficient IT services are a key enabler in this. IBM understands us, and has the airline industry expertise to help us achieve our goals. This services agreement and powerful new cloud infrastructure are at the heart of our plans to improve our operational efficiency and provide the foundation for new digital services to deliver a better experience to our customers.”
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In order to grow in a sophisticated and efficient manner, Finnair has turned to the cloud to both reduce IT complexity and gain more flexibility to support dynamic business changes. The company also aims to lower its costs by consolidating applications. IBM will establish the Finnair Cloud Platform to provide a foundation for the growth that the airline aspires to achieve. Digitalization is the core of Finnair’s growth strategy.

The Finnair Cloud Platform aims to integrate both a multitude of operational and commercial services in a hybrid cloud environment in order to support Finnair’s business aspirations. In addition, Finnair will also have access to the capabilities to improve employee productivity by enabling agents to quickly find responses to customer needs and intelligent, online self-help tools for employees to locate information.

Tuomo Haukkovaara, managing executive of IBM Finland, has said in a statement, “This partnership represents a significant opportunity for Finnair to restructure its IT capabilities and reduce the complexities associated with operating a large airline. IBM Cloud serves as the foundation for compelling new services for customers and will help Finnair accelerate revenue growth while lowering IT costs.”

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StorageCraft’s New Pricing

San Francisco, StorageCraft Technology Corporation has recently announced that they are going to adopt a new pricing model as well as enhancements for its StorageCraft Cloud Services disaster recovery solution. This new model allows users to recover their systems and data without excessive costs by permitting users to customize cloud coverage. This customization allows the service to meet the unique needs and budgets of individual customers. Users will also have access to systems and data anytime with instant failover in a cloud built specifically for disaster recovery. Several recovery options are offered by StorageCraft Cloud Services to decrease system downtime as well as data loss. Users may choose from the myriads of options according to what fits their unique budget.

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Mike Kunz, StorageCraft’s Vice President of Worldwide Sales, has commented: “Data is the life-blood of a business. A business owner with data in a cloud should not be forced to pay a ransom to gain access to his or her data after a disaster. The new, simple pricing model makes StorageCraft Cloud Services as affordable as generic clouds, while offering recovery options that other clouds do not offer. To put it simply, StorageCraft Cloud Services’ pricing allows users to focus on the recovery — not on what is affordable to recover or how to pay for a recovery. Other vendors charge high fees at the time of recovery, such as essential CPU, RAM, and bandwidth resources.  StorageCraft Cloud Services supports your business’ recovery point objectives and recovery time objectives, including full virtualization.”

StorageCraft Cloud Services allows users to store backup images offsite in the StorageCraft Cloud and gives users the opportunity run networked systems in the Cloud when local access to systems and data is unavailable. StorageCraft Cloud Services is offered in a myriad of budget-friendly tiered options and service+ levels, Cloud Basic (Secure offsite storage of your critical business backups with full system restore via a bare metal restore drive), Cloud+ (Includes everything in Cloud Basic, plus immediate file and folder recovery), and finally Cloud Premium (Includes everything in Cloud+, as well as instant virtualization of data and systems in the cloud). Since its initial launch in 2012, StorageCraft Cloud Services has exemplified both extreme growth and stability. The company, StorageCraft, has been renowned for both its speed and reliability within the Cloud Industry.

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Cisco’s New Cloud Tool

Cisco has given its channel a free software tool that may analyze cloud usage with organizations to find cloud solutions for businesses. Through this, Cisco hopes to inspire more cloud adoption and recurring revenues for partners. Chris Treille, director of cloud and managed services partner enablement at Cisco, has stated in an interview with CRN, “This is not Cisco selling its professional services; this is Cisco providing the intellectual property and the assets for partners to create their own professional services. This tool helps partners in the conversation with the customer by showing them how much they’re going to gain on their top or bottom line, and how much more competitive and productive they can be with cloud.”

The Cisco Business Cloud Advisor analyzes a company’s cloud adoption level, peer comparison by geography, industry and company size, and cost and time-to-market improvement estimates based on cloud adoption. Partners may then offer their own cloud services or Cisco’s cloud professional service options, such as Cloud-Consumption-as-a-Service, Cloud Threat Defense Service, UCS Director FastStart and solutions around Intercloud. Trielle added, “We know that our partners actually make very good money in the professional services that support cloud and hybrid IT, so this will help augment that for the channel.”

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Bob Hollander, vice president of sales and marketing for Netelligent, which was one of the first partners of Cisco to pilot the tool, has claimed his company has begun to see results.  It’s helping my team go out in the market and organize the customers’ thoughts, score where they are in cloud and set a direction,” said Hollander. “We’ve already seen quantifiable opportunity come out. Now we’ve got a path forward with this customer versus, honestly, just three weeks ago, we didn’t.”

Partners of Cisco may give customers a short survey to receive a free, personalized report pertaining to the company’s cloud adoption and business benefits.  Then, in a deeper level of analysis, the new cloud advisor tool may measure the impact of potential cloud adoption across a wide range of performance factors. This cloud advisor tool was released along with a global study from market researcher IDC on cloud adoption. The study found that 53 percent of companies expect cloud to drive increased revenue over the next two years, although only 1 percent of organizations have an optimized cloud strategy. About 32 percent of the 3,400 companies interviewed across 17 counties say that they have no cloud strategy at all.

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IBM launches Blue Box Cloud

It has been three months since tech giant IBM has purchased private cloud company Blue Box, and IBM has recently announced that it has ported the private cloud software it gained via the acquisition to the IBM SoftLayer cloud. Angel Diaz, VP of cloud architecture and technology at IBM, has stated, “Blue Box is now available in 40 plus data centers around the world. We think the fact that it took us less than 90 days to make the port shows how flexible Blue Box really is.” The managed hosting service removes complexity associated with deploying, updating, and managing an instance of OpenStack from an internal IT organization.

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OpenStack, an open source framework that is relatively new, may be able to reduce the licensing costs that are connected with commercial IT management software. Because most IT organizations do not have the ability to not only manage their own but deploy it, they will take advantage of the opportunity to convert to OpenStack and rely on external IT providers. While OpenStack is still being developed, organizations may utilize the Blue Box private cloud on premise or in the Softlayer Cloud. Blue Box Cloud is now available on a global scale.  Jesse Proudman, CTO at Blue Box, has said, “I’ve been impressed by the way the IBM and Blue Box engineering teams have collaborated to quickly bring Blue Box Cloud to a worldwide infrastructure platform. Today, we’ve taken a big step toward our goal of delivering private clouds to customers anywhere in the world—and we’re offering deployment timelines that are unheard of within traditional private cloud.” IBM customers will be able to enjoy the better performance and reduced costs that are connected with the private cloud and support offered by public cloud services.

Through development, OpenStack should be easier to master and automation frameworks should become more sophisticated. IBM is focused on not only expanding the usage of OpenStack, but refining the scalability and interoperability. Overall, it is promising. “Implementing Cloudsoft AMP on Blue Box Cloud across IBM Cloud datacenters will allow us to meet the increased demand from customers for hybrid cloud solutions built on OpenStack,” Duncan Johnston-Watt, chief executive of Cloudsoft. “The combination of Blue Box’s best-in-class OpenStack service and IBM Cloud’s global footprint and legendary private network will enable us to model, deploy and manage our customers’ business critical applications and services worldwide.”

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Aliyun Launches Artificial Intelligence Service

The cloud computing sector of Alibaba Group, Aliyun, has launched an artificial intelligence service that is the first of kind in China. The platform, named DT PAI, combines the algorithms utilized by Alibaba with machine and deep learning techniques which are then presented in a drag and drop interface. The platform may be used by developers to predict user behavior without the unnecessary step of creating new code. The majority of Alibaba’s revenue is brought about through its developed ecommerce business, but the group is beginning to look toward the future with heavy investments in the cloud computing sector. In July, Alibaba had dumped one billion dollars into Aliyun with the hopes of expanding its cloud services on a global scale, with extension into Southeast Asia, the Middle East, and the United States.

China is in the midst of economic uncertainty, so the developing cloud computing sector provides some hope to an otherwise lackluster second quarter for Alibaba. Alibaba has claimed that quarterly revenue from its cloud computing and Internet infrastructure business jumped over 106 percent year-over-year to $78 million.

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Aliyun still faces stark competitors such as Amazon Web Services and Microsoft Azure, but hopes to stand out from opponents by conquering emerging markets like the one in China and aiding the expansion of Chinese based cloud infrastructure into the United States. DT PAI’s primary technology is Aliyun’s Open Data Processing Service (ODPS) platform, which it claims can process 100 petabytes of data in six hours. (A petabyte is equal to about 1,000 terabytes. Aliyun says that 100 petabytes can contain 100 million high-definition videos.) First revealed in 2014,ODPS was created to aid processing of loan application from vendors. The platforms applications extend far beyond the realm of e-commerce, however, with BGI using it sequence genes more efficiently.

Aliyun senior product expert Xiao Wei has said in a press release, “In the past, the field of artificial intelligence was only open to a very small number of qualified developers and required the use of specialized tools. Such an approach was prone to error and redundancy. However, DT PAI allows developers with little or no experience in the field to construct a data application from scratch in a much shorter period of time. What used to take days can be completed within minutes.”

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