Category Archives: Evolve IP

Call Center, Evolve IP, NACR, Partnerships, Telecommunications Industry

Evolve IP, NACR Partner for Unified Communications, Hosted Contact Centers

Today Evolve IP announced it has partnered with NACR, an independent integrator of communications solutions. With this agreement, NACR will leverage Evolve IP’s  unified platform to offer its customers cloud services including unified communications/hosted IP phone services, virtual servers, and call center solutions.

NACR serves over 5,500 clients from small businesses to Fortune® 100 and global enterprise clients. Through this relationship, NACR’s customers gain access to Evolve IP’s cloud services including:

  • Unified communications/IP phone systems that provide advanced features such as fixed mobile convergence (FMC), find me/follow me, unified messaging, HD voice, and more, all delivered as a cloud service but with the quality and control of on-site equipment.
  • Virtual servers that utilize Evolve IP’s private cloud infrastructure to reduce CAPEX while improving IT productivity. Evolve IP’s virtual servers leverage the scalability and failover of public cloud services while maintaining the privacy and security of dedicated environments.
  • Hosted contact centers that improve operations and customer service with intelligent routing and queues, call recording, call whisper, and every major feature needed to run a best-practice call center.

Evolve IP, M&A Activity

Evolve IP Acquires Managed Communications Provider IPiphany

Evolve IP today announced that it has acquired the assets of IPiphany, a managed communications provider headquartered outside of Chicago, in Rolling Meadows, Ill.

Since 2001, IPiphany has been delivering managed IT, voice, and data services to the Midwest marketplace, and the company’s complementary products will allow for seamless customer integration without service interruption. After migrating to Evolve IP’s award-winning virtual private cloud, IPiphany customers will gain access to new cloud services such as virtual private cloud infrastructure, hosted VDI, data back-up, and cloud-based unified communications.

“We’re pleased to acquire an organization that shares our vision of delivering integrated cloud services via a single provider,” says Thomas Gravina, Chairman, Chief Executive Officer, and Co-Founder of Evolve IP. “We are actively looking to acquire companies like IPiphany, and will move quickly as opportunities present themselves.”

“Acquiring IPiphany will expand Evolve IP’s footprint by adding a local presence and heavy concentration of customers in the Midwest,” says Guy Fardone, COO and General Manager of Evolve IP. “We look to immediately and extensively grow this region with our award-winning cloud platform and product set.”

“We see this next step with Evolve IP as a major milestone in the company’s evolution,” says Pete Langas, President of IPiphany. “It will strengthen our ability to offer customers a best-in-class solution, while still allowing them to work with the same IPiphany team members they have come to trust. After migrating our services to Evolve IP’s award-winning virtual private cloud, customers will be on a platform that is directly owned and controlled by Evolve IP, providing them with greater stability, flexibility, and more services than ever before.”

For more information about Evolve IP’s suite of cloud services, visit www.EvolveIP.net. For more discussion about how cloud services can improve business, visit Cloud IQ.