What if you could deploy a new IT service shortly after you defined the requirements? And, just imagine the bliss, if your IT spend could directly translate into a competitive advantage. Predicting the ROI would be relatively easy. You would be the envy of your peer group.
Unfortunately, as most senior executives already know, it’s never that simple.
Typically, you perform the technology assessment due diligence up-front, you place your bets based upon the most compelling guidance, and then you closely monitor the results. It’s an iterative process, where confidence builds over time. Maybe that’s why new business technology spending tends to be aligned with a past success.
But this procurement model doesn’t adapt very well in response to unanticipated significant market events or the rapid acceleration of unplanned technology migrations. Moreover, tight budgets and other resource constraints can severely limit an organization’s ability to react quickly to changing environments.